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| Enabled for | Public preview | General availability |
|---|---|---|
| Admins, makers, marketers, or analysts, automatically | 
Jun 30, 2025 |
Sep 22, 2025 |
Business value
When you configure Service Level Agreements (SLAs) for your work queues, Power Automate prioritizes running work queue items that near the SLA deadline. Power Automate also highlights work queue items at risk of an SLA breach and recommends actions to prevent SLA breaches.
Feature details
Work queues in Power Automate play an important role in improving the efficiency, scalability, and resiliency of automation. Work queues help you prioritize work.
You can configure Service Level Agreements (SLAs) for work queues with the following settings:
- Type of SLA
- Time to live (TTL)
- Business hours
- SLA engine
- Prioritize work queue items closest to the SLA deadline.
- Identify work queue items at risk.
- Monitor the state of SLAs for work queues.
Geographic areas
Visit the Explore Feature Geography report for Microsoft Azure areas where this feature is planned or available.
Language availability
Visit the Explore Feature Language report for information on this feature's availability.
Related content
Manage work queues (docs)