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| Enabled for | Public preview | General availability |
|---|---|---|
| Admins, makers, marketers, or analysts, automatically | 
Sep 8, 2025 |
Sep 8, 2025 |
Business value
When you publish your agents on the WhatsApp channel, you open new markets for conversational and generative experiences. Integrating the WhatsApp channel into the available channels for publishing in Copilot Studio makes your agent makers more efficient and reduces the time it takes to get your agent in front of customers. Agent makers can focus on creating agents instead of creating and configuring a new app or pipeline for deployment.
Feature details
When you add the WhatsApp channel in Copilot Studio, your makers can deploy their agents to WhatsApp in just a few clicks.
The WhatsApp channel uses Azure Communication Services (ACS) to connect the agents you create in Copilot Studio with your WhatsApp endpoint. The endpoint is the chat or group where users interact with your agent.
When you publish an agent to WhatsApp (after you get and connect a WhatsApp for Business account to ACS), Copilot Studio gets your WhatsApp configuration from ACS. You can choose the number or endpoint where your agent appears.
Geographic areas
Visit the Explore Feature Geography report for Microsoft Azure areas where this feature is planned or available.
Language availability
Visit the Explore Feature Language report for information on this feature's availability.
Related content
Publish an agent to WhatsApp (docs)