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Manage Dynamics 365 apps

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Note

The new and improved Power Platform admin center is now in public preview! We designed the new admin center to be easier to use, with task-oriented navigation that helps you achieve specific outcomes faster. We'll be publishing new and updated documentation as the new Power Platform admin center moves to general availability.

You can use the Microsoft Power Platform admin center to install, configure, and manage Dynamics 365 apps that run on Microsoft Dataverse. Apps in this topic refer to Dynamics 365 apps such as Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Field Service, Dynamics 365 Marketing and apps purchased from Microsoft AppSource requiring any of these Dynamics 365 licenses.

Note

You can install and manage Dynamics 365 apps only in an environment that was created with a database and with Dynamics 365 apps enabled during the environment creation. A valid Dynamics 365 license is required to enable Dynamics 365 apps during the environment creation. More information: Create an environment with a database

You can manage apps from either the tenant level or the environment level.

Tenant-level view of apps

App management is done from the tenant-level view of apps in the Power Platform admin center. Follow these steps to see a list of all licensed Dynamics 365 apps for your tenant.

  1. Sign in to the Power Platform admin center.
  2. In the navigation pane, select Manage.
  3. In the Manage pane, select Dynamics 365 Apps.

You see a list of installed—or available to install or configure—Dynamics 365 apps for the signed-in user. The system administrator can view all installed or available to install apps.

Duplicate items appear under Name if you have the same app license applied to multiple environments.

Note the following under Status:

  • Enabled: This app is ready to be installed in your environments.
  • Configured: This app has been configured to an environment. It can be reconfigured to a different environment or configuration to current environment can be updated.
  • Not configured: This app is ready to be configured to an environment.

From the top command bar, depending on the status of the app, you can do the following:

  • Manage: Select to go to a page where you can manage your app.
  • Details: See information about the app such as the publisher.
  • Install app: Install certain applications to the selected environment for which you have permissions. Once an environment is selected, you see a list of packages to be installed.

If your tenant is multigeo, you can change the locale with the region selector in the top command bar.

Environment-level view of apps

App management can also be done from the environment-level view of apps in the Power Platform admin center. Follow these steps to see a list of all the licensed Dynamics 365 apps you installed for your environment.

  1. Sign in to the Power Platform admin center.
  2. In the navigation pane, select Manage.
  3. In the Manage pane, select Environments.
  4. On the Environments page, select an environment.
  5. In the command bar, expand Resources, and then select Dynamics 365 apps.

You see a list of Dynamics 365 apps installed by you in the selected environment. System administrator see all installed apps in the selected environment.

Select an app. From the top menu bar, depending on the status of the app, you can do the following:

  • Install app: Admins can install certain applications to the selected environment for which they have permission. Once an environment is selected, you see a list of packages to be installed.
  • Open AppSource: Select to install an app from AppSource.
  • Update: Appears if an update is available. Select to update the package.
  • Details: See information about the app such as the publisher.

If you have failed installations, see Troubleshooting failed installations.

Install an app

The process to install an app depends on your view.

Install an app in the tenant view

  1. Sign in to the Power Platform admin center.
  2. In the navigation pane, select Manage.
  3. In the Manage pane, select Dynamics 365 Apps.

You see a list of apps that are available to install and configure in the tenant.

To install an app:

  1. Select an Enabled app, then choose Install from the top command bar.
  2. In the side pane, select an environment. Review the packages to be installed, then agree to the terms of service by selecting Agree, followed by Install.
  3. Navigate to the environment-level view where you can see the installation status.

Install an app in the environment view

  1. Sign in to the Power Platform admin center.
  2. In the navigation pane, select Manage.
  3. In the Manage pane, select Environments.
  4. On the Environments page, select an environment.
  5. In the command bar, expand Resources, and then select Dynamics 365 apps.

You see the list of apps that are available to install and manage in the environment.

To install an app::

  1. In the top command bar, select Install app.
  2. In the side pane, select an Enabled app, then select Next.
  3. Agree to the terms of service by selecting Agree, then choose Install.

Troubleshooting installation error

If you see the following error:

"Installing Dynamics 365 apps such as Dynamics 365 Sales and Dynamics 365 Customer Service is only supported on environments that have been created with a database with the option to Enable Dynamics 365 apps set to Yes. Try installing this application in an environment with a database and Enable Dynamics 365 apps enabled on it."

You need to create a new environment as directed in Create an environment with a database. In step Enable Dynamics 365 apps, be sure to set Yes.

Troubleshooting a failed installation

If the app installation has failed, its status is marked Installation failed. Select Details from the command bar to view the error details page.

If it's necessary to contact Support, be sure to provide the details listed on the error details page.

Delete an app

For information on how to delete an app, go to Delete a model-driven app.

FAQ

Don't see your environment?

The number of environments admins see in the Select an environment drop-down list will be less than or equal to the number of environments displayed on the Environments page in the Power Platform admin center. Check that no filter is applied on the Environments page.

Filters are applied to the Select an environment drop-down list as follows:

  1. Displays environments based on the geographic region; selected by the admin in the tenant-level view.
  2. Displays environments that only have a database.
  3. Displays environments that are only in a ready state.