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Access to this page requires authorization. You can try changing directories.
Applies to: Partner Center | Partner Center for Microsoft Cloud for US Government
Appropriate roles: User management admin | Sales agent
Partner Center's multichannel feature supports scenarios in which a customer wants to hire a partner to manage and support a subscription that they purchased elsewhere.
Multichannel support applies when a customer:
- Already purchased subscriptions directly from Microsoft or through the Advisor, Open, or EA programs.
- Purchased subscriptions from a non-Microsoft provider who is either not in the Cloud Solution Provider program or not a Microsoft Syndication Partner. Customers can't switch existing license-based subscriptions to a different partner in the Cloud Solution Provider program. They must wait until the end of their subscription or cancel the subscription before moving.
The following table lists the services and the actions you can take.
| To support these services: | Do this: |
|---|---|
| License-based services | To provide support for multichannel accounts, you must request permissions from the customer to manage their subscriptions. For more information, see Request a reseller relationship with a customer. |
| Usage-based services | For a customer who already has a subscription to Microsoft Azure from another channel (such as Advisor, Open, or EA), create a new Azure subscription in Partner Center, manually enter the subscription details, and then cancel the individual services or the entire subscription. Azure CSP can coexist with different channels. For a customer who already has a subscription to Microsoft Azure from another partner, for example, you can switch Azure services to the other partner. For more information, see Switch Azure subscriptions to a different partner. |