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Appropriate roles: Microsoft AI Cloud Partner Program partner admin | Account admin
If you want to cancel your purchase order, raise a support ticket. This article lists the criteria you must meet when you request a refund for a Microsoft AI Cloud Partner Program benefit.
Criteria for a refund
You can request a refund for a Membership offer purchase (such as Partner Success Core, Solution Partner Designations) and related benefits. Order is eligible for cancellation and refund only when the following conditions are met:
- The purchase was made within the last 30 days.
- No benefits were activated/used.
- Product keys weren't viewed (even if they weren't activated).
Tax refunds, for tax exempt partners, are available for one year.
For an overview of Microsoft AI Cloud Partner Program rules and benefits, download the Microsoft AI Cloud Partner Program Guide. (The guide downloads to your device automatically when you select the link.)