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Appropriate roles: Microsoft AI Cloud Partner Program partner admin | Account admin
If you want to cancel your purchase order, raise a support ticket. This article lists the criteria that you must meet when you request a refund for a Microsoft AI Cloud Partner Program benefit.
Criteria for a refund
You can request a refund for a membership offer purchase (such as Partner Success Core or Solutions Partner designation) and related benefits. Your order is eligible for cancellation and refund only when you meet the following conditions:
- The purchase was made within the last 30 days.
- No benefits were activated or used.
- Product keys weren't viewed (even if they weren't activated).
Tax refunds, for tax-exempt partners, are available for one year.
For an overview of Microsoft AI Cloud Partner Program rules and benefits, download the Microsoft AI Cloud Partner Program Guide. (The guide is downloaded to your device automatically when you select the link.)