Make a payment

Appropriate roles: User management admin | Microsoft AI Cloud Partner Program partner admin | Admin agent

You can pay for Solutions Partner legacy pack or a Microsoft Action Pack Subscription with a credit card or an electronic bank transfer.

Pay with a credit card

1. If you selected Credit card as your payment method, the Credit card details page appears.

2. Select Agreement close to the top of the page, and review the MPN Offer Purchase Terms and Conditions agreement on behalf of your company. This agreement has important information about your billing account, renewal, refund eligibility, and taxes.

3. On the checkout page, review and confirm your details.

   To learn more about updating your company's tax ID information, see Add a VAT ID to your billing profile.

   To change your Bill to or Sold to company address, go to the Legal Business profile page: select My Profile > Organization Profile > Company details.

   

4. Enter the required information, and then select Pay.

   Note

   Your payment is collected through a third-party, secure payment gateway.

   Your Solutions Partner legacy pack or Microsoft Action Pack Subscription is activated when the transaction is completed.

Tips for successful payment with a credit card

• Address: Ensure that you enter the billing address and postal code for your credit card. If the billing address on the card is different from your legal entity address, use the billing address on the card.

• Double payment: If you paid and didn't receive an order confirmation, and then you reinitiated the transaction and the transaction was successful--but you didn't get any payment confirmation from Microsoft--check your bank account statement for the charges. The charges shown in the bank statement aren't actual charges but authorizations on the credit card.

  If the card is authorized and Microsoft declines the transaction, wait 48 hours for the authorization to be reversed and the held amount released.

• 715 error: If you encounter an error that says the payment isn't successful, try again after 24 hours. If the payment still isn't successful, try switching the payment method to wire transfer.

Pay with an electronic bank transfer

Appropriate roles: User management admin | Microsoft AI Cloud Partner Program partner admin | Admin agent

1. On the checkout page, review and confirm your details.

   To learn more about updating your company's tax ID information, see Add a VAT ID to your billing profile.

   To change your Bill to or Sold to company address, go to the Legal Business profile page: select My Profile > Organization Profile > Company details.

   On this page, carefully understand and note down the steps mentioned in section 3. Payment method.

   

2. Select Agreement to read the details, and then select Accept Agreement & Place Order. This agreement has important information about your billing account, renewal, refund eligibility, and taxes.

3. If your submission is successful, a confirmation page appears. On this page, your Order ID and Partner ID information appears in section 1. Order ID generated. Make a note of this information.

   

4. Complete the electronic transfer from your bank account. Be sure to:

   • Transfer the amount due (in the currency shown on the page) to the Microsoft bank account shown in section 2. Complete Wire transfer payment (within 30 days).
   • Include both the Order ID and Partner ID information that you recorded in the previous step.

5. When your bank confirms the transaction, take a photo of the bank confirmation for proof. Make sure that the photo shows:

   • The date when the electronic transfer payment occurred.
   • The Microsoft bank account used to receive your electronic transfer.
   • The transfer amount, shown in the correct currency.
   • Your Order ID and Partner ID numbers.
   • The reference ID for the transaction.

Continue with the next section to upload proof of the transfer.

Upload proof of an electronic funds transfer

Appropriate roles: User management admin | Microsoft AI Cloud Partner Program partner admin | Admin agent

If you pay with an electronic funds transfer, you must upload your payment proof to Partner Center.

If the payment process isn't fully completed within 30 days of your order creation date, the status of your order changes to expired. If your order is expired, you must create a new order from Partner Center directly, but you aren't required to send payment again.

1. Sign in to Partner Center, select Membership, and then select Membership offers.

2. On the Membership Offers page, go to the offer that you purchased (Microsoft Action Pack, Solutions Partner legacy pack, or any other offer). Then select Upload payment proof.

   

3. In the Payment Proof area, select browse your files to locate and upload your payment proof photo to Partner Center.

4. Complete the information in the other boxes related to your electronic funds transfer, such as Payment Date, Paid to account number, and Transaction reference number.

   

5. Select Save.

   A message notifies you that your request was successfully completed.

   

Your purchase typically becomes active 48 to 72 hours after the payment reaches Microsoft's bank account. The entire process can take up to a week to complete. Providing the necessary information in the reference details for your electronic bank transfer (such as the Order ID and Partner ID numbers) and uploading proof of payment to Partner Center help get your payment processed and your offer activated sooner.

Switch payment from wire transfer to credit card

You might decide later to change your payment method. For example, you might decide to use a credit card payment instead of a wire transfer. Or, you might already have an unactioned wire transfer order created in the system.

To change your payment preferences for an existing order, you need to cancel the order and then repurchase it by using your preferred payment method. You can repurchase the offer after cancellation without any implications, if you meet the eligibility criteria at the time of repurchase.

To cancel an existing, unactioned wire transfer and change your payment preferences, use the following steps:

1. Sign in to Partner Center, select Membership, and then select Membership offers.

2. On the Membership Offers page, select the respective card, and then select Cancel Order.

3. Follow the remaining steps to cancel the order.

4. Refer to earlier sections of this article to create a new order with different payment preferences.

Update your bill-to address

In the process of renewing or purchasing a Microsoft Action Pack Subscription or a Solutions Partner legacy pack, you can validate your bill-to address.

To update your bill-to address, use the following steps:

1. After you select Save, review the details of your purchase. If you see that your address needs to be updated, select Update.

2. On the Legal profile page, update your address.

Countries and regions that aren't supported

As of June 1, 2024, partners in the following countries and regions can no longer make Microsoft AI Cloud Partner Program purchases.

For the following countries and regions, wire transfer is the only available option right now. The credit card option isn't supported.

Related content

• Manage your benefits in Partner Center
• Create user accounts
• Create a business profile for the Microsoft commercial marketplace to get sales leads and referrals