Microsoft Teams Premium - Overview for admins

The features described in this article require Teams Premium. Teams Premium licenses aren't a replacement for Teams licenses. Users must have both a Teams license and a Teams Premium license for Teams and Teams Premium features to work properly. For more information about feature availability and licensing, see Teams Premium licensing.

Teams Premium is an add-on license that provides the following enhancements to Teams:

• Enhanced meeting experiences for your end users
• Enhanced security and protection for meetings
• Enhanced administrative and telemetry support

This article, written for IT Pros and admins who are deploying and configuring Teams Premium, describes the available features and provides links to more detailed documentation.

Protection and advanced management

Teams Premium provides more ways to safeguard and monitor users' Teams experiences with the following key features:

• Advanced collaboration analytics - View your organization's external collaboration habits. These reports include information about your teams, trusted domains, channels, guests, and internal users. You can also find information on inactive teams and inactive external domains.

• Audio quality alerts - Set up alerts for in-progress meeting audio issues and get notified immediately when your specified users experience issues.

• Custom user policy packages - Create policy packages to simplify, streamline, and help provide consistency when managing policies for groups of users across your organization.

• Detect sensitive content during screen sharing - When sensitive content is detected in a meeting, both the presenter and organizer receive notifications to stop sharing. The presenter sees a Stop sharing button.

• End-to-end encryption - Enforced through a sensitivity label, end-to-end encryption provides increased security for meetings that require a higher level of protection.

• External domain activity report - Understand how your organization communicates with trusted external organizations over chat.

• Manage what attendees see - Meeting organizers can decide whose avatars or video feeds to spotlight during a Teams meeting while others are hidden from view.

• Organizer can restrict participants from copying or forwarding meeting chat messages, live captions, and transcript - Control whether organizers can restrict participants from copying or forwarding meeting chat messages, live captions, transcripts, and AI-generated insights in the meeting recaps. This setting also restricts forwarding and sharing messages to Outlook.

• Require unverified participants to verify their info before joining - Meeting organizers can turn on a setting that requires unverified users to enter a one-time passcode sent to their email before they can join the meeting.

• Screen sharing quality alerts - Set up alerts for in-progress meeting screen sharing issues and get notified immediately when your specified users experience issues.

• Sensitivity labels - Extended capabilities for sensitivity labels to control meeting settings normally controlled by the organizer. These capabilities include new settings to control lobby, chat, chat copy, presentation, and recording functions. You can also automatically apply or recommend that the meeting is labeled with the highest priority sensitivity label from files shared for the meeting.

• Real time telemetry and retention - Real-time telemetry is gathered automatically for all users who have a Teams Premium license and retained for seven days.

• Priority account chat controls​ - Assign a policy to specific users to allow them to block incoming 1:1 chats from users in your organization.

• Teams Premium feature usage report - View aggregated usage of Teams Premium features by users in your org.

• Video quality alerts - Set up alerts for in-progress meeting video issues and get notified immediately when your specified users experience issues.

• Watermarking - Enforced through a sensitivity label, watermarks display the email address of a meeting participant. Watermarks are useful for protecting confidential information shared in meetings.

• Who can record and transcribe - Organizers can control who can record and transcribe their meetings through their meeting options. You must use a sensitivity label or meeting template to manage this feature.

  Feature/Task	Can admins turn this feature on/off?	Documentation for admins	Documentation for your end users
  Advanced collaboration analytics	No, contact support for assistance.	Advanced Collaboration Analytics for Microsoft Teams	No end-user control
  Audio quality alerts	Yes, you can add or remove users.	Alerts for in-progress meeting audio quality issues	No end-user control
  Custom user policy packages	Yes	Managing policy packages in Teams	No end-user control
  Detect sensitive content during screen sharing	Yes	Manage whether meetings in your organization can detect sensitive content during screen sharing	Sensitive content detection in Microsoft Teams meetings
  End-to-end encryption (E2EE)	Yes	Encryption for sensitive meetings	Use encryption
  External domain activity report	No, contact support for assistance.	Microsoft Teams external domain activity report	No end-user control
  Manage what attendees see	No, contact support for assistance.	No admin control	Manage what attendees see in Teams meetings
  Organizer can restrict participants from copying or forwarding meeting chat messages, live captions, and transcript	Yes, use the Teams admin center to manage content copying restrictions in your meeting templates or policies. Use the Microsoft Purview portal to turn labels with chat content copying restrictions on or off.	Manage chat for sensitive Teams meetings	No end-user control
  Prevent users from sharing content in external meetings	Yes	Prevent users from sharing content in external meetings	No end-user control
  Priority account chat controls	Yes	Allow users to block Microsoft Teams chat messages	No end-user documentation
  Real-time telemetry and retention	No, contact support for assistance.	Use real-time telemetry to troubleshoot poor meeting quality	No end-user control
  Require unverified participants to verify their info before joining	Yes	Manage anonymous participant access to Teams meetings, webinars, and town halls (IT admins)	Meeting options in Microsoft Teams
  Screen sharing quality alerts	Yes, you can add or remove users.	Alerts for in-progress meeting screen sharing issues	No end-user control
  Sensitivity labels	Yes, use the Microsoft Purview portal to turn labels on or off.	Use sensitivity labels to protect calendar items, Teams meetings and chat	Sensitivity labels for Teams meetings
  Teams Premium feature usage report	No, contact support for assistance.	Teams Premium feature usage report	No end-user control
  Templates, labels, and policies	Yes, use the Teams admin center to add or delete meeting templates. Use the Microsoft Purview portal to turn labels on or off.	Templates, sensitivity labels, and policies	Use custom templates
  Video quality alerts	Yes, you can add or remove users.	Alerts for in-progress meeting video quality issues	No end-user control
  Watermarks	Yes	Require a watermark for meetings	Watermarks for meetings
  Who can record and transcribe	Yes, use the Teams admin center to add or delete recording restrictions in your meeting templates. Use the Microsoft Purview portal to turn labels with recording restrictions on or off.	Manage recordings for sensitive meetings	Record a meeting

Platform support for advanced management for meetings

The following table describes platform support for Teams Premium advanced management for meetings features:

Personalized meetings

Teams Premium provides more ways to personalize your Teams meeting experiences with the following key features. For an overview on personalized meetings, see Custom meetings overview:

• Custom meeting backgrounds for organizations - Create and define custom meeting backgrounds that your users can use during meetings.

• Custom together mode scenes for organizations - Customize, create, or accept together mode scenes to digitally combine participants into a single virtual scene.

• Meeting templates - Control meeting settings that the meeting organizer normally controls. With templates, you can create consistent meeting experiences in your organization and help enforce compliance requirements and business rules.

• Meeting themes - Create custom organization themes to customize the visual appearance of the meeting invite, pre-join screen, and lobby. Organizers can use these themes for their meetings.

  Feature/Task	Can admins turn this feature on/off?	Documentation for admins	Documentation for your end users
  Custom meeting backgrounds for organizations	Yes	Meeting backgrounds	Use meeting themes
  Custom together mode scenes for organizations	No, contact support for assistance.	Content for you and your developers
  Meeting templates	Yes	- Overview - Create a custom meeting template	Use custom templates
  Meeting themes	Yes	Themes for Teams meetings	Use meeting themes

Platform support for personalized meetings

The following table describes platform support for Teams Premium personalized meeting features:

Intelligent meeting features

Teams Premium provides the following key AI-powered meetings features:

• Decorate my background - Your users can use AI to decorate their backgrounds.

• Intelligent meeting recap - Give your users a more personalized rundown of their meetings with intelligent meeting recap.

• Live translated captions - For meetings, your users can see captions translated into the language they’re most comfortable with.

• Live translated transcripts - For meetings, your users can understand each other better during a meeting by translating the transcript into the language they're most comfortable with.

  Feature/Task	Can admins turn this feature on/off?	Documentation for admins	Documentation for your end users
  Decorate my background	No, contact support for assistance.	No admin control	Decorate your background
  Intelligent meeting recap	No, contact support for assistance.1	Intelligent recap for Teams calls and meetings	Meeting recap in Microsoft Teams
  Live translated captions	Yes	Configure transcription and captions for Teams meetings	Use live captions in Microsoft Teams meetings
  Live translated transcripts	Yes	Configure transcription and captions for Teams meetings	View live transcription in Microsoft Teams meetings

¹If you toggle the Transcription setting to Off in your Meeting policies, intelligent meeting recap isn't available for users with this policy.

Platform support for Intelligent meetings

The following table describes platform support for Intelligent meeting features:

Advanced Bookings and virtual appointments

With any Microsoft 365 license, your end users can use basic Bookings and virtual appointments capabilities to schedule and join business-to-customer meetings. For example, users can schedule appointments in the Bookings calendar and external attendees can join through a browser without having to download Teams.

To learn more about Bookings and virtual appointments, see Appointments with Microsoft Teams and Microsoft Bookings.

Teams Premium provides advanced Bookings and virtual appointment capabilities, such as:

• Consumption and usage analytics for admins in the Teams admin center

• Queue of appointments

• Short Message Service (SMS) notifications

  Feature/Task	Can admins turn this feature on/off?	Documentation for admins
  Reporting	No, contact support for assistance.	Bookings and virtual appointments usage report Advanced Bookings and virtual appointments activity report
  SMS notifications	Yes	SMS text notifications
  Meeting themes	Yes	Themes for Teams meetings

Platform support for Premium advanced Bookings and virtual appointments features

The following table describes platform support for Teams Premium Bookings and virtual appointments features:

Calls

Intelligent call recap

Intelligent call recap provides AI-powered insights and recaps to Public Switched Telephone Network (PSTN) and 1:1 Teams calls.

• To use this feature for PSTN calls, you must assign a Teams Phone license and either Teams Premium license or a Microsoft 365 Copilot license to users. For more information on Teams Phone licensing, see Microsoft Teams add-on licenses.
• To use this feature with 1:1 Teams calls, you must assign a Teams Premium license or Microsoft 365 Copilot license to users.

¹If you turn off Transcription, intelligent call recap isn't available for users with this policy.

Queues app

Teams Premium and Teams Phone provide access to Queues app, a Teams-native solution that unlocks a set of advanced call functionalities for Teams Phone Call queues and Auto attendants, such as:

• Call queue management: Admins can now delegate authorized users, also known as leads or supervisors, to manage and configure Call queues and Auto attendants directly from the Teams client. Authorized users can configure Call queues and Auto attendants from Call settings and they can opt agents into and out of the queue from Queues app.

• Real-time metrics: The number of waiting calls, average wait time, longest call waiting time metrics, and more are included in real-time metrics within the Queues app. The analytics report shows activity made in the queue from 12:00 AM local time of the signed in user. For more information on real-time reports, see Auto attendant and Call queue real-time reports.

• Historical reporting: View historical metrics for call queues, and auto attendants, and agent queue actions. Historical metrics report up to the past 27 days. For more information on historical reports, see Auto attendant and Call queue historical reports.

• Monitor, Whisper, Barge, Takeover - Authorized users can enter into a monitoring session with selected agents for private coaching. Authorized users can listen to customer calls, whisper to agents with private messages, even barge into or takeover the calls. For information about configuring Monitor, Whisper, Barge, and Takeover, see Manage voice applications policies in Microsoft Teams.

  Feature/Task	Can admins turn this feature on/off?	Documentation for admins	Documentation for end users
  Call queue management	Yes, with voice application policies for Authorized users	Manage the Queues app for Microsoft Teams	Use the Queues app for Microsoft Teams
  Real-time metrics	Yes, with voice application policies for Authorized users	Auto attendant and Call queue real-time reports	No, end users can view reports if authorized.
  Historical reporting	Yes, with voice application policies for Authorized users	Auto attendant and Call queue historical reports	No, end users can view reports if authorized.
  Monitor, Whisper, Barge, Takeover	Yes, with voice application policies for Authorized users	Manage voice applications policies in Microsoft Teams

Queues app is now generally available and is enabled by default for all Teams users in your organization who are assigned both a Teams Premium and Teams Phone license and who and are voice enabled.

For more information about Queues app, see Manage the Queues app for Microsoft Teams. For end user documentation, see Use the Queues app for Microsoft Teams.

Platform support for Queues app

The following table describes platform support for Queues app:

More resources

You can find more resources here:

• Microsoft Teams Premium product site

• Teams Premium deployment guide

• Teams Premium user guide

• Microsoft Teams Premium blog