Monitor device configuration policies in Microsoft Intune

1. In Devices > Manage devices > Configuration > Policies tab, select an existing policy.

2. Device and user check-in status shows the number of all users or devices that checked-in with the policy. If one device has multiple users, this report shows the status for each user. When the user or device checks in with Intune, they receive the settings in your policy.

   The following statuses are shown:

   • Succeeded: The policy is applied successfully.
   • Error: The policy failed to apply. The message typically displays with an error code that links to an explanation.
   • Conflict: Two settings are applied to the same device, and Intune can't sort out the conflict. An administrator should review.
   • Pending: The device hasn't checked in with Intune to receive the policy yet.
   • Not applicable: The device can't receive the policy. For example, the policy updates a setting specific to iOS 11.1, but the device is using iOS 10.

3. Select Device assignment status:

   

   This report shows information about the user that last checked-in. Select Generate report to see the latest policy assignment states for the devices that received the policy. You can also filter the assignment status to see only errors, conflicts, and more.

   It's normal for the numbers in the Device and user check-in status and Device assignment status reports to be different.

4. Back in Device and user check-in status, select Per setting status:

   

   This report shows the individual settings in the policy, and their status.

5. Back in Device and user check-in status, select View report:

   

   View report shows more information on the devices assigned to that specific device configuration policy, including:

   • The devices that received the policy
   • The user names with devices that received the policy
   • The check-in status and the last time the user/device checked in with the policy

   You can also select a specific device to get more details and use the filter column to see the assignment filter options.

6. Back in Device and user check-in status, the following property information for the specific policy is available for you to view and edit:

   • Basics: See the policy name and description.
   • Assignments: See the users and groups that receive policy, and see any existing filters in the policy.
   • Scope tags: See any existing scope tags used in the policy.
   • Configuration settings: See the settings you configured in the policy.
   • Applicability Rules: On your Windows devices, go to the applicability rules used in the policy.

1. Go to Devices > Manage devices > Configuration > Policies tab > select an existing policy.

2. Select Summarize with Copilot:

   

   The summary describes what the policy does, the users and groups assigned to the policy, and the settings in the policy. This feature can help you understand the effect of a policy and its settings on your users and devices.

   For more information on the different ways you can use Copilot in Intune, go to Microsoft Copilot in Intune overview.

3. Go to Devices > All devices > select an existing device.

4. Select Explore with Copilot:

   

   In the set of prompts, you can get device-specific information, like the assigned policies and compare this device with another device.

   For more information on using Copilot to troubleshoot devices, go to Use Microsoft Copilot in Intune to troubleshoot devices.

In Devices > All devices, you can see any settings that are causing a conflict.

1. In Intune, select Devices > All Devices > select an existing device in the list. An end user can get the device name from their Company Portal app.

2. Select Device configuration. All configuration policies that apply to the device are listed.

3. Select a policy. It shows you all the settings in that policy that apply to the device.

   If a device has a Conflict state, select that row. In the new window, you see all the policies, and the profile names that have the setting causing the conflict.

Now that you know the conflicting setting, and the policies that include that setting, it should be easier to resolve the conflict.

You can use Copilot to help troubleshoot conflicts at the setting level.

1. Select Devices > Manage devices > Configuration > select an existing policy in the list.

2. Scroll to the Configuration settings area and expand a setting category:

   

3. For each setting, there's a Copilot tooltip:

   

   Select the tooltip to get more information about setting. The Copilot prompts can help you understand the effect of the setting, look for potential conflicts, and provide a recommended value.