call: redirect

Namespace: microsoft.graph

Redirect an incoming call that hasn't been answered or rejected yet. The terms "redirecting" and "forwarding" a call are used interchangeably.

The bot is expected to redirect the call before the call times out. The current timeout value is 15 seconds.

This API is available in the following national cloud deployments.

Permissions

Choose the permission or permissions marked as least privileged for this API. Use a higher privileged permission or permissions only if your app requires it. For details about delegated and application permissions, see Permission types. To learn more about these permissions, see the permissions reference.

HTTP request

POST /communications/calls/{id}/redirect

Request headers

Request body

In the request body, provide a JSON object with the following parameters.

Response

If successful, this method returns a 202 Accepted response code.

Examples

These examples cover a workflow of an incoming call notification and how that call will be redirected.

Note: The response objects shown here might be shortened for readability. All the properties will be returned from an actual call.

Example 1: Forward a Call to a Target

Notification - incoming

{
  "@odata.type": "#microsoft.graph.commsNotifications",
  "value": [
    {
      "@odata.type": "#microsoft.graph.commsNotification",
      "changeType": "created",
      "resourceUrl": "/communications/calls/491f0b00-ffff-4bc9-a43e-b226498ec22a",
      "resourceData": {
        "@odata.type": "#microsoft.graph.call",
        "state": "incoming",
        "direction": "incoming",
        "callbackUri": "https://bot.contoso.com/api/calls/24701998-1a73-4d42-8085-bf46ed0ae039",
        "source": {
          "@odata.type": "#microsoft.graph.participantInfo",
          "identity": {
            "@odata.type": "#microsoft.graph.identitySet",
            "user": {
              "@odata.type": "#microsoft.graph.identity",
              "id": "8d1e6ab6-26c5-4e22-a1bc-06ea7343958e"
            }
          },
          "region": "amer",
        },
        "targets": [
          {
            "@odata.type": "#microsoft.graph.participantInfo",
            "identity": {
              "@odata.type": "#microsoft.graph.identitySet",
              "application": {
                "@odata.type": "#microsoft.graph.identity",
                "displayName": "test bot",
                "id": "24701998-1a73-4d42-8085-bf46ed0ae039"
              }
            }
          }
        ],
        "myParticipantId": "c339cede-4bd6-4f20-ab9f-3a13e65f6d00",
        "id": "491f0b00-ffff-4bc9-a43e-b226498ec22a"
      }
    }
  ]
}

Request

POST https://graph.microsoft.com/v1.0/communications/calls/491f0b00-ffff-4bc9-a43e-b226498ec22a/redirect
Content-Type: application/json

{
  "targets": [
    {
      "@odata.type": "#microsoft.graph.invitationParticipantInfo",
      "identity": {
        "@odata.type": "#microsoft.graph.identitySet",
        "application": {
          "@odata.type": "#microsoft.graph.identity",
          "displayName": "test bot 2",
          "id": "22bfd41f-550e-477d-8789-f6f7bd2a5e8b"
        }
      }
    }
  ],
  "callbackUri": "https://bot.contoso.com/api/calls/24701998-1a73-4d42-8085-bf46ed0ae039"
}

// Code snippets are only available for the latest version. Current version is 5.x

// Dependencies
using Microsoft.Graph.Communications.Calls.Item.Redirect;
using Microsoft.Graph.Models;

var requestBody = new RedirectPostRequestBody
{
	Targets = new List<InvitationParticipantInfo>
	{
		new InvitationParticipantInfo
		{
			OdataType = "#microsoft.graph.invitationParticipantInfo",
			Identity = new IdentitySet
			{
				OdataType = "#microsoft.graph.identitySet",
				AdditionalData = new Dictionary<string, object>
				{
					{
						"phone" , new Identity
						{
							OdataType = "#microsoft.graph.identity",
							Id = "+12345678901",
						}
					},
				},
			},
		},
	},
	CallbackUri = "https://bot.contoso.com/api/calls/24701998-1a73-4d42-8085-bf46ed0ae039",
};

// To initialize your graphClient, see https://learn.microsoft.com/en-us/graph/sdks/create-client?from=snippets&tabs=csharp
await graphClient.Communications.Calls["{call-id}"].Redirect.PostAsync(requestBody);

mgc communications calls redirect post --call-id {call-id} --body '{\
  "targets": [\
    {\
      "@odata.type": "#microsoft.graph.invitationParticipantInfo",\
      "identity": {\
        "@odata.type": "#microsoft.graph.identitySet",\
        "phone": {\
          "@odata.type": "#microsoft.graph.identity",\
          "id": "+12345678901"\
        }\
      }\
    }\
  ],\
  "callbackUri": "https://bot.contoso.com/api/calls/24701998-1a73-4d42-8085-bf46ed0ae039"\
}\
'

// Code snippets are only available for the latest major version. Current major version is $v1.*

// Dependencies
import (
	  "context"
	  msgraphsdk "github.com/microsoftgraph/msgraph-sdk-go"
	  graphcommunications "github.com/microsoftgraph/msgraph-sdk-go/communications"
	  graphmodels "github.com/microsoftgraph/msgraph-sdk-go/models"
	  //other-imports
)

requestBody := graphcommunications.NewRedirectPostRequestBody()


invitationParticipantInfo := graphmodels.NewInvitationParticipantInfo()
identity := graphmodels.NewIdentitySet()
additionalData := map[string]interface{}{
phone := graphmodels.NewIdentity()
id := "+12345678901"
phone.SetId(&id) 
	identity.SetPhone(phone)
}
identity.SetAdditionalData(additionalData)
invitationParticipantInfo.SetIdentity(identity)

targets := []graphmodels.InvitationParticipantInfoable {
	invitationParticipantInfo,
}
requestBody.SetTargets(targets)
callbackUri := "https://bot.contoso.com/api/calls/24701998-1a73-4d42-8085-bf46ed0ae039"
requestBody.SetCallbackUri(&callbackUri) 

// To initialize your graphClient, see https://learn.microsoft.com/en-us/graph/sdks/create-client?from=snippets&tabs=go
graphClient.Communications().Calls().ByCallId("call-id").Redirect().Post(context.Background(), requestBody, nil)

// Code snippets are only available for the latest version. Current version is 6.x

GraphServiceClient graphClient = new GraphServiceClient(requestAdapter);

com.microsoft.graph.communications.calls.item.redirect.RedirectPostRequestBody redirectPostRequestBody = new com.microsoft.graph.communications.calls.item.redirect.RedirectPostRequestBody();
LinkedList<InvitationParticipantInfo> targets = new LinkedList<InvitationParticipantInfo>();
InvitationParticipantInfo invitationParticipantInfo = new InvitationParticipantInfo();
invitationParticipantInfo.setOdataType("#microsoft.graph.invitationParticipantInfo");
IdentitySet identity = new IdentitySet();
identity.setOdataType("#microsoft.graph.identitySet");
HashMap<String, Object> additionalData = new HashMap<String, Object>();
Identity phone = new Identity();
phone.setOdataType("#microsoft.graph.identity");
phone.setId("+12345678901");
additionalData.put("phone", phone);
identity.setAdditionalData(additionalData);
invitationParticipantInfo.setIdentity(identity);
targets.add(invitationParticipantInfo);
redirectPostRequestBody.setTargets(targets);
redirectPostRequestBody.setCallbackUri("https://bot.contoso.com/api/calls/24701998-1a73-4d42-8085-bf46ed0ae039");
graphClient.communications().calls().byCallId("{call-id}").redirect().post(redirectPostRequestBody);

const options = {
	authProvider,
};

const client = Client.init(options);

const redirect = {
  targets: [
    {
      '@odata.type': '#microsoft.graph.invitationParticipantInfo',
      identity: {
        '@odata.type': '#microsoft.graph.identitySet',
        phone: {
          '@odata.type': '#microsoft.graph.identity',
          id: '+12345678901'
        }
      }
    }
  ],
  callbackUri: 'https://bot.contoso.com/api/calls/24701998-1a73-4d42-8085-bf46ed0ae039'
};

await client.api('/communications/calls/491f0b00-ffff-4bc9-a43e-b226498ec22a/redirect')
	.post(redirect);

<?php
use Microsoft\Graph\GraphServiceClient;
use Microsoft\Graph\Generated\Communications\Calls\Item\Redirect\RedirectPostRequestBody;
use Microsoft\Graph\Generated\Models\InvitationParticipantInfo;
use Microsoft\Graph\Generated\Models\IdentitySet;
use Microsoft\Graph\Generated\Models\Identity;


$graphServiceClient = new GraphServiceClient($tokenRequestContext, $scopes);

$requestBody = new RedirectPostRequestBody();
$targetsInvitationParticipantInfo1 = new InvitationParticipantInfo();
$targetsInvitationParticipantInfo1->setOdataType('#microsoft.graph.invitationParticipantInfo');
$targetsInvitationParticipantInfo1Identity = new IdentitySet();
$targetsInvitationParticipantInfo1Identity->setOdataType('#microsoft.graph.identitySet');
$additionalData = [
	'phone' => [
		'@odata.type' => '#microsoft.graph.identity',
		'id' => '+12345678901',
	],
];
$targetsInvitationParticipantInfo1Identity->setAdditionalData($additionalData);
$targetsInvitationParticipantInfo1->setIdentity($targetsInvitationParticipantInfo1Identity);
$targetsArray []= $targetsInvitationParticipantInfo1;
$requestBody->setTargets($targetsArray);

$requestBody->setCallbackUri('https://bot.contoso.com/api/calls/24701998-1a73-4d42-8085-bf46ed0ae039');

$graphServiceClient->communications()->calls()->byCallId('call-id')->redirect()->post($requestBody)->wait();

Import-Module Microsoft.Graph.CloudCommunications

$params = @{
	targets = @(
		@{
			"@odata.type" = "#microsoft.graph.invitationParticipantInfo"
			identity = @{
				"@odata.type" = "#microsoft.graph.identitySet"
				phone = @{
					"@odata.type" = "#microsoft.graph.identity"
					id = "+12345678901"
				}
			}
		}
	)
	callbackUri = "https://bot.contoso.com/api/calls/24701998-1a73-4d42-8085-bf46ed0ae039"
}

Invoke-MgRedirectCommunicationCall -CallId $callId -BodyParameter $params

# Code snippets are only available for the latest version. Current version is 1.x
from msgraph import GraphServiceClient
from msgraph.generated.communications.calls.item.redirect.redirect_post_request_body import RedirectPostRequestBody
from msgraph.generated.models.invitation_participant_info import InvitationParticipantInfo
from msgraph.generated.models.identity_set import IdentitySet
from msgraph.generated.models.identity import Identity
# To initialize your graph_client, see https://learn.microsoft.com/en-us/graph/sdks/create-client?from=snippets&tabs=python
request_body = RedirectPostRequestBody(
	targets = [
		InvitationParticipantInfo(
			odata_type = "#microsoft.graph.invitationParticipantInfo",
			identity = IdentitySet(
				odata_type = "#microsoft.graph.identitySet",
				additional_data = {
						"phone" : {
								"@odata_type" : "#microsoft.graph.identity",
								"id" : "+12345678901",
						},
				}
			),
		),
	],
	callback_uri = "https://bot.contoso.com/api/calls/24701998-1a73-4d42-8085-bf46ed0ae039",
)

await graph_client.communications.calls.by_call_id('call-id').redirect.post(request_body)

Response

HTTP/1.1 202 Accepted

Notification - terminated

POST https://bot.contoso.com/api/calls/24701998-1a73-4d42-8085-bf46ed0ae039
Content-Type: application/json

{
  "@odata.type": "#microsoft.graph.commsNotifications",
  "value": [
    {
      "@odata.type": "#microsoft.graph.commsNotification",
      "changeType": "deleted",
      "resourceUrl": "/communications/calls/491f0b00-ffff-4bc9-a43e-b226498ec22a",
      "resourceData": {
        "@odata.type": "#microsoft.graph.call",
        "state": "terminated",
        "direction": "incoming",
        "callbackUri": "https://bot.contoso.com/api/calls/24701998-1a73-4d42-8085-bf46ed0ae039",
        "source": {
          "@odata.type": "#microsoft.graph.participantInfo",
          "identity": {
            "@odata.type": "#microsoft.graph.identitySet",
            "user": {
              "@odata.type": "#microsoft.graph.identity",
              "id": "8d1e6ab6-26c5-4e22-a1bc-06ea7343958e"
            }
          },
          "region": "amer",
        },
        "targets": [
          {
            "@odata.type": "#microsoft.graph.participantInfo",
            "identity": {
              "@odata.type": "#microsoft.graph.identitySet",
              "application": {
                "@odata.type": "#microsoft.graph.identity",
                "displayName": "test bot",
                "id": "24701998-1a73-4d42-8085-bf46ed0ae039"
              }
            }
          }
        ],
        "myParticipantId": "c339cede-4bd6-4f20-ab9f-3a13e65f6d00",
        "id": "491f0b00-ffff-4bc9-a43e-b226498ec22a"
      }
    }
  ]
}

Example 2: Forward a call to multiple targets with simultaneous ring

Notification - incoming

POST https://bot.contoso.com/api/calls
Content-Type: application/json

{
  "@odata.type": "#microsoft.graph.commsNotifications",
  "value": [
    {
      "@odata.type": "#microsoft.graph.commsNotification",
      "changeType": "created",
      "resourceUrl": "/communications/calls/481f0b00-ffff-4ca1-8c67-a5f1e31e8e82",
      "resourceData": {
        "@odata.type": "#microsoft.graph.call",
        "state": "incoming",
        "direction": "incoming",
        "callbackUri": "https://bot.contoso.com/api/calls/24701998-1a73-4d42-8085-bf46ed0ae039",
        "source": {
          "@odata.type": "#microsoft.graph.participantInfo",
          "identity": {
            "@odata.type": "#microsoft.graph.identitySet",
            "user": {
              "@odata.type": "#microsoft.graph.identity",
              "id": "ec040873-8235-45fd-a403-c7259a5a548e"
            }
          },
          "region": "amer"
        },
        "targets": [
          {
            "@odata.type": "#microsoft.graph.participantInfo",
            "identity": {
              "@odata.type": "#microsoft.graph.identitySet",
              "application": {
                "@odata.type": "#microsoft.graph.identity",
                "displayName": "test bot",
                "id": "24701998-1a73-4d42-8085-bf46ed0ae039"
              }
            }
          }
        ],
        "myParticipantId": "f540f1b6-994b-4866-be95-8aad34c4f4dc",
        "id": "481f0b00-ffff-4ca1-8c67-a5f1e31e8e82"
      }
    }
  ]
}

Request

POST https://graph.microsoft.com/v1.0/communications/calls/481f0b00-ffff-4ca1-8c67-a5f1e31e8e82/redirect
Content-Type: application/json

{
  "targets": [
    {
      "@odata.type": "#microsoft.graph.invitationParticipantInfo",
      "identity": {
        "@odata.type": "#microsoft.graph.identitySet",
        "user": {
          "@odata.type": "#microsoft.graph.identity",
          "displayName": "test user",
          "id": "98da8a1a-1b87-452c-a713-65d3f10b1253"
        }
      }
    },
    {
      "@odata.type": "#microsoft.graph.invitationParticipantInfo",
      "identity": {
        "@odata.type": "#microsoft.graph.identitySet",
        "user": {
          "@odata.type": "#microsoft.graph.identity",
          "displayName": "test user 2",
          "id": "bf5aae9a-d11d-47a8-93b1-782504c9c3f3"
        }
      }
    }
  ],
  "routingPolicies": [
    "disableForwarding"
  ],
  "callbackUri": "https://bot.contoso.com/api/calls/24701998-1a73-4d42-8085-bf46ed0ae039"
}

Response

HTTP/1.1 202 Accepted

Notification - terminated

POST https://bot.contoso.com/api/calls/24701998-1a73-4d42-8085-bf46ed0ae039
Content-Type: application/json

{
  "@odata.type": "#microsoft.graph.commsNotifications",
  "value": [
    {
      "@odata.type": "#microsoft.graph.commsNotification",
      "changeType": "deleted",
      "resourceUrl": "/communications/calls/491f0b00-ffff-4bc9-a43e-b226498ec22a",
      "resourceData": {
        "@odata.type": "#microsoft.graph.call",
        "state": "terminated",
        "direction": "incoming",
        "callbackUri": "https://bot.contoso.com/api/calls/24701998-1a73-4d42-8085-bf46ed0ae039",
        "source": {
          "@odata.type": "#microsoft.graph.participantInfo",
          "identity": {
            "@odata.type": "#microsoft.graph.identitySet",
            "user": {
              "@odata.type": "#microsoft.graph.identity",
              "id": "ec040873-8235-45fd-a403-c7259a5a548e"
            }
          },
          "region": "amer"
        },
        "targets": [
          {
            "@odata.type": "#microsoft.graph.participantInfo",
            "identity": {
              "@odata.type": "#microsoft.graph.identitySet",
              "application": {
                "@odata.type": "#microsoft.graph.identity",
                "displayName": "test bot",
                "id": "24701998-1a73-4d42-8085-bf46ed0ae039"
              }
            }
          }
        ],
        "myParticipantId": "f540f1b6-994b-4866-be95-8aad34c4f4dc",
        "id": "481f0b00-ffff-4ca1-8c67-a5f1e31e8e82"
      }
    }
  ]
}

Example 3: Forward a call to a PSTN number

This call requires an application instance with a PSTN number assigned. For details, see Assign a phone number to your bot.

Note: Phone ID is the phone number in E.164 format.

Notification - incoming

{
  "@odata.type": "#microsoft.graph.commsNotifications",
  "value": [
    {
      "@odata.type": "#microsoft.graph.commsNotification",
      "changeType": "created",
      "resourceUrl": "/communications/calls/491f0b00-ffff-4bc9-a43e-b226498ec22a",
      "resourceData": {
        "@odata.type": "#microsoft.graph.call",
        "state": "incoming",
        "direction": "incoming",
        "callbackUri": "https://bot.contoso.com/api/calls/24701998-1a73-4d42-8085-bf46ed0ae039",
        "source": {
          "@odata.type": "#microsoft.graph.participantInfo",
          "identity": {
            "@odata.type": "#microsoft.graph.identitySet",
            "user": {
              "@odata.type": "#microsoft.graph.identity",
              "id": "8d1e6ab6-26c5-4e22-a1bc-06ea7343958e",
              "tenantId": "632899f8-2ea1-4604-8413-27bd2892079f"
            }
          },
          "region": "amer",
        },
        "targets": [
          {
            "@odata.type": "#microsoft.graph.invitationParticipantInfo",
            "identity": {
              "@odata.type": "#microsoft.graph.identitySet",
              "applicationInstance": {
                "@odata.type": "#microsoft.graph.identity",
                "displayName": "PstnAppInstance",
                "id": "7629bdce-046c-4903-86b4-a8f718277e1a",
                "tenantId": "632899f8-2ea1-4604-8413-27bd2892079f"
              }
            },
            "endpointType": "default",
            "id": "c339cede-4bd6-4f20-ab9f-3a13e65f6d00",
            "region": "amer",
            "languageId": null
          }
        ],
        "tenantId": "632899f8-2ea1-4604-8413-27bd2892079f",
        "myParticipantId": "c339cede-4bd6-4f20-ab9f-3a13e65f6d00",
        "id": "491f0b00-ffff-4bc9-a43e-b226498ec22a"
      }
    }
  ]
}

Request

POST https://graph.microsoft.com/v1.0/communications/calls/491f0b00-ffff-4bc9-a43e-b226498ec22a/redirect
Content-Type: application/json

{
  "targets": [
    {
      "@odata.type": "#microsoft.graph.invitationParticipantInfo",
      "identity": {
        "@odata.type": "#microsoft.graph.identitySet",
        "phone": {
          "@odata.type": "#microsoft.graph.identity",
          "id": "+12345678901"
        }
      }
    }
  ],
  "callbackUri": "https://bot.contoso.com/api/calls/24701998-1a73-4d42-8085-bf46ed0ae039"
}

Response

HTTP/1.1 202 Accepted

Notification - terminated

POST https://bot.contoso.com/api/calls/24701998-1a73-4d42-8085-bf46ed0ae039
Content-Type: application/json

{
  "@odata.type": "#microsoft.graph.commsNotifications",
  "value": [
    {
      "@odata.type": "#microsoft.graph.commsNotification",
      "changeType": "deleted",
      "resourceUrl": "/communications/calls/491f0b00-ffff-4bc9-a43e-b226498ec22a",
      "resourceData": {
        "@odata.type": "#microsoft.graph.call",
        "state": "terminated",
        "direction": "incoming",
        "callbackUri": "https://bot.contoso.com/api/calls/24701998-1a73-4d42-8085-bf46ed0ae039",
        "source": {
          "@odata.type": "#microsoft.graph.participantInfo",
          "identity": {
            "@odata.type": "#microsoft.graph.identitySet",
            "user": {
              "@odata.type": "#microsoft.graph.identity",
              "id": "8d1e6ab6-26c5-4e22-a1bc-06ea7343958e",
              "tenantId": "632899f8-2ea1-4604-8413-27bd2892079f"
            }
          },
          "region": "amer",
        },
        "targets": [
          {
            "@odata.type": "#microsoft.graph.invitationParticipantInfo",
            "identity": {
              "@odata.type": "#microsoft.graph.identitySet",
              "applicationInstance": {
                "@odata.type": "#microsoft.graph.identity",
                "displayName": "PstnAppInstance",
                "id": "7629bdce-046c-4903-86b4-a8f718277e1a",
                "tenantId": "632899f8-2ea1-4604-8413-27bd2892079f"
              }
            },
            "endpointType": "default",
            "id": "c339cede-4bd6-4f20-ab9f-3a13e65f6d00",
            "region": "amer",
            "languageId": null
          }
        ],
        "answeredBy": {
          "@odata.type": "#microsoft.graph.participantInfo",
          "identity": {
            "@odata.type": "#microsoft.graph.identitySet",
            "encrypted": {
              "@odata.type": "#microsoft.graph.identity",
              "id": "1xt4uextl99sdzwdxuvdxrvgrv8gehcq7jdgf9yhzeto"
            }
          },
          "endpointType": "default"
        },
        "tenantId": "632899f8-2ea1-4604-8413-27bd2892079f",
        "myParticipantId": "c339cede-4bd6-4f20-ab9f-3a13e65f6d00",
        "id": "491f0b00-ffff-4bc9-a43e-b226498ec22a"
      }
    }
  ]
}