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Microsoft Entra SSO integration with Fullstory SAML

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In this tutorial, you'll learn how to integrate Fullstory SAML with Microsoft Entra ID. When you integrate Fullstory SAML with Microsoft Entra ID, you can:

  • Control in Microsoft Entra ID who has access to Fullstory SAML.
  • Enable your users to be automatically signed-in to Fullstory SAML with their Microsoft Entra accounts.
  • Manage your accounts in one central location.

Prerequisites

To integrate Microsoft Entra ID with Fullstory SAML, you need:

  • A Microsoft Entra subscription. If you don't have a subscription, you can get a free account.
  • Fullstory SAML single sign-on (SSO) enabled subscription.

Scenario description

In this tutorial, you configure and test Microsoft Entra SSO in a test environment.

  • Fullstory SAML supports only SP initiated SSO.
  • Fullstory SAML supports Just In Time user provisioning.

To configure the integration of Fullstory SAML into Microsoft Entra ID, you need to add Fullstory SAML from the gallery to your list of managed SaaS apps.

  1. Sign in to the Microsoft Entra admin center as at least a Cloud Application Administrator.
  2. Browse to Identity > Applications > Enterprise applications > New application.
  3. In the Add from the gallery section, type Fullstory SAML in the search box.
  4. Select Fullstory SAML from results panel and then add the app. Wait a few seconds while the app is added to your tenant.

Alternatively, you can also use the Enterprise App Configuration Wizard. In this wizard, you can add an application to your tenant, add users/groups to the app, assign roles, and walk through the SSO configuration as well. Learn more about Microsoft 365 wizards.

Configure and test Microsoft Entra SSO for Fullstory SAML

Configure and test Microsoft Entra SSO with Fullstory SAML using a test user called B.Simon. For SSO to work, you need to establish a link relationship between a Microsoft Entra user and the related user in Fullstory SAML.

To configure and test Microsoft Entra SSO with Fullstory SAML, perform the following steps:

  1. Configure Microsoft Entra SSO - to enable your users to use this feature.
    1. Create a Microsoft Entra test user - to test Microsoft Entra single sign-on with B.Simon.
    2. Assign the Microsoft Entra test user - to enable B.Simon to use Microsoft Entra single sign-on.
  2. Configure Fullstory SAML SSO - to configure the single sign-on settings on application side.
    1. Create Fullstory SAML test user - to have a counterpart of B.Simon in Fullstory SAML that is linked to the Microsoft Entra ID representation of user.
  3. Test SSO - to verify whether the configuration works.

Configure Microsoft Entra SSO

Follow these steps to enable Microsoft Entra SSO in the Microsoft Entra admin center.

  1. Sign in to the Microsoft Entra admin center as at least a Cloud Application Administrator.

  2. Browse to Identity > Applications > Enterprise applications > Fullstory SAML > Single sign-on.

  3. On the Select a single sign-on method page, select SAML.

  4. On the Set up single sign-on with SAML page, click the pencil icon for Basic SAML Configuration to edit the settings.

    Screenshot shows how to edit Basic SAML Configuration.

  5. On the Basic SAML Configuration section, perform the following steps:

    a. In the Identifier (Entity ID) text box, type a value using the following pattern: urn:auth0:fullstory:<Entity ID>

    b. In the Reply URL text box, type a URL using the following pattern: https://fullstory.auth0.com/login/callback?connection=<Entity ID>

    c. In the Sign on URL text box, type a URL using the following pattern: https://app.fullstory.com/sso/<Entity ID>

    Note

    These values are not real. Update these values with the actual Identifier, Reply URL and Sign on URL. Contact Fullstory SAML support team to get these values. You can also refer to the patterns shown in the Basic SAML Configuration section in the Microsoft Entra admin center.

  6. On the Set up single sign-on with SAML page, in the SAML Signing Certificate section, find Federated Certificate (XML) and select Download to download the IdP-generated metadata.xml file and save it on your computer.

    Screenshot shows the Certificate download link.

Create a Microsoft Entra test user

In this section, you'll create a test user in the Microsoft Entra admin center called B.Simon.

  1. Sign in to the Microsoft Entra admin center as at least a User Administrator.
  2. Browse to Identity > Users > All users.
  3. Select New user > Create new user, at the top of the screen.
  4. In the User properties, follow these steps:
    1. In the Display name field, enter B.Simon.
    2. In the User principal name field, enter the [email protected]. For example, [email protected].
    3. Select the Show password check box, and then write down the value that's displayed in the Password box.
    4. Select Review + create.
  5. Select Create.

Assign the Microsoft Entra test user

In this section, you'll enable B.Simon to use Microsoft Entra single sign-on by granting access to Fullstory SAML.

  1. Sign in to the Microsoft Entra admin center as at least a Cloud Application Administrator.
  2. Browse to Identity > Applications > Enterprise applications > Fullstory SAML.
  3. In the app's overview page, select Users and groups.
  4. Select Add user/group, then select Users and groups in the Add Assignment dialog.
    1. In the Users and groups dialog, select B.Simon from the Users list, then click the Select button at the bottom of the screen.
    2. If you are expecting a role to be assigned to the users, you can select it from the Select a role dropdown. If no role has been set up for this app, you see "Default Access" role selected.
    3. In the Add Assignment dialog, click the Assign button.

Configure Fullstory SAML SSO

To configure single sign-on on Fullstory SAML side, you need to the download the Federated Certificate (XML) to copy and paste the contents of your IdP-generated metadata.xml file into Fullstory to complete the configuration. For more information, please refer this document.

Create Fullstory SAML test user

In this section, a user called Britta Simon is created in Fullstory SAML. Fullstory SAML supports just-in-time user provisioning, which is enabled by default. There is no action item for you in this section. If a user doesn't already exist in Fullstory SAML, a new one is created after authentication.

Test SSO

In this section, you test your Microsoft Entra single sign-on configuration with following options.

  • Click on Test this application in Microsoft Entra admin center. This will redirect to Fullstory SAML Sign-on URL where you can initiate the login flow.

  • Go to Fullstory SAML Sign-on URL directly and initiate the login flow from there.

  • You can use Microsoft My Apps. When you click the Fullstory SAML tile in the My Apps, this will redirect to Fullstory SAML Sign-on URL. For more information about the My Apps, see Introduction to the My Apps.

Next steps

Once you configure Fullstory SAML you can enforce session control, which protects exfiltration and infiltration of your organization's sensitive data in real time. Session control extends from Conditional Access. Learn how to enforce session control with Microsoft Defender for Cloud Apps.