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Tutorial: Microsoft Entra SSO integration with ForeSee CX Suite

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In this tutorial, you'll learn how to integrate ForeSee CX Suite with Microsoft Entra ID. When you integrate ForeSee CX Suite with Microsoft Entra ID, you can:

  • Control in Microsoft Entra ID who has access to ForeSee CX Suite.
  • Enable your users to be automatically signed-in to ForeSee CX Suite with their Microsoft Entra accounts.
  • Manage your accounts in one central location.

Prerequisites

To configure Microsoft Entra integration with ForeSee CX Suite, you need the following items:

  • A Microsoft Entra subscription. If you don't have a Microsoft Entra environment, you can get a free account
  • ForeSee CX Suite single sign-on enabled subscription

Scenario description

In this tutorial, you configure and test Microsoft Entra single sign-on in a test environment.

  • ForeSee CX Suite supports SP initiated SSO.

  • ForeSee CX Suite supports Just In Time user provisioning.

To configure the integration of ForeSee CX Suite into Microsoft Entra ID, you need to add ForeSee CX Suite from the gallery to your list of managed SaaS apps.

  1. Sign in to the Microsoft Entra admin center as at least a Cloud Application Administrator.
  2. Browse to Identity > Applications > Enterprise applications > New application.
  3. In the Add from the gallery section, type ForeSee CX Suite in the search box.
  4. Select ForeSee CX Suite from results panel and then add the app. Wait a few seconds while the app is added to your tenant.

Alternatively, you can also use the Enterprise App Configuration Wizard. In this wizard, you can add an application to your tenant, add users/groups to the app, assign roles, as well as walk through the SSO configuration as well. Learn more about Microsoft 365 wizards.

Configure and test Microsoft Entra SSO for ForeSee CX Suite

Configure and test Microsoft Entra SSO with ForeSee CX Suite using a test user called B.Simon. For SSO to work, you need to establish a link relationship between a Microsoft Entra user and the related user in ForeSee CX Suite.

To configure and test Microsoft Entra SSO with ForeSee CX Suite, perform the following steps:

  1. Configure Microsoft Entra SSO - to enable your users to use this feature.
    1. Create a Microsoft Entra test user - to test Microsoft Entra single sign-on with B.Simon.
    2. Assign the Microsoft Entra test user - to enable B.Simon to use Microsoft Entra single sign-on.
  2. Configure ForeSee CX Suite SSO - to configure the single sign-on settings on application side.
    1. Create ForeSee CX Suite test user - to have a counterpart of B.Simon in ForeSee CX Suite that is linked to the Microsoft Entra representation of user.
  3. Test SSO - to verify whether the configuration works.

Configure Microsoft Entra SSO

Follow these steps to enable Microsoft Entra SSO.

  1. Sign in to the Microsoft Entra admin center as at least a Cloud Application Administrator.

  2. Browse to Identity > Applications > Enterprise applications > ForeSee CX Suite > Single sign-on.

  3. On the Select a single sign-on method page, select SAML.

  4. On the Set up single sign-on with SAML page, click the pencil icon for Basic SAML Configuration to edit the settings.

    Screenshot showing the edit Basic SAML Configuration screen.

  5. On the Basic SAML Configuration section, if you have Service Provider metadata file, perform the following steps:

    a. Click Upload metadata file.

    Upload metadata file

    b. Click on folder logo to select the metadata file and click Upload.

    choose metadata file

    c. After the metadata file is successfully uploaded, the Identifier value gets auto populated in Basic SAML Configuration section.

    d. In the Sign-on URL text box, type a URL: https://cxsuite.foresee.com/

    e. In the Identifier textbox, type a URL using the following pattern: https://www.okta.com/saml2/service-provider/<UniqueID>

    Note

    If the Identifier value do not get auto populated, then please fill in the value manually according to above pattern. The Identifier value is not real. Update this value with the actual Identifier. Contact ForeSee CX Suite Client support team to get this value. You can also refer to the patterns shown in the Basic SAML Configuration section.

  6. On the Set up Single Sign-On with SAML page, in the SAML Signing Certificate section, click Download to download the Federation Metadata XML from the given options as per your requirement and save it on your computer.

    The Certificate download link

  7. On the Set up ForeSee CX Suite section, copy the appropriate URL(s) as per your requirement.

    Copy configuration URLs

Create a Microsoft Entra test user

In this section, you'll create a test user called B.Simon.

  1. Sign in to the Microsoft Entra admin center as at least a User Administrator.
  2. Browse to Identity > Users > All users.
  3. Select New user > Create new user, at the top of the screen.
  4. In the User properties, follow these steps:
    1. In the Display name field, enter B.Simon.
    2. In the User principal name field, enter the [email protected]. For example, [email protected].
    3. Select the Show password check box, and then write down the value that's displayed in the Password box.
    4. Select Review + create.
  5. Select Create.

Assign the Microsoft Entra test user

In this section, you'll enable B.Simon to use single sign-on by granting access to ForeSee CX Suite.

  1. Sign in to the Microsoft Entra admin center as at least a Cloud Application Administrator.
  2. Browse to Identity > Applications > Enterprise applications > ForeSee CX Suite.
  3. In the app's overview page, find the Manage section and select Users and groups.
  4. Select Add user, then select Users and groups in the Add Assignment dialog.
  5. In the Users and groups dialog, select B.Simon from the Users list, then click the Select button at the bottom of the screen.
  6. If you are expecting a role to be assigned to the users, you can select it from the Select a role dropdown. If no role has been set up for this app, you see "Default Access" role selected.
  7. In the Add Assignment dialog, click the Assign button.

Configure ForeSee CX Suite SSO

To configure single sign-on on ForeSee CX Suite side, you need to send the downloaded Federation Metadata XML and appropriate copied URLs from the application configuration to ForeSee CX Suite support team. They set this setting to have the SAML SSO connection set properly on both sides.

Create ForeSee CX Suite test user

In this section, you create a user called Britta Simon in ForeSee CX Suite. Work with ForeSee CX Suite support team to add the users or the domain that must be added to an allowlist for the ForeSee CX Suite platform. If the domain is added by the team, users will get automatically provisioned to the ForeSee CX Suite platform. Users must be created and activated before you use single sign-on.

Test SSO

In this section, you test your Microsoft Entra single sign-on configuration with following options.

  • Click on Test this application, this will redirect to ForeSee CX Suite Sign-on URL where you can initiate the login flow.

  • Go to ForeSee CX Suite Sign-on URL directly and initiate the login flow from there.

  • You can use Microsoft My Apps. When you click the ForeSee CX Suite tile in the My Apps, this will redirect to ForeSee CX Suite Sign-on URL. For more information about the My Apps, see Introduction to the My Apps.

Next steps

Once you configure ForeSee CX Suite you can enforce session control, which protects exfiltration and infiltration of your organization’s sensitive data in real time. Session control extends from Conditional Access. Learn how to enforce session control with Microsoft Defender for Cloud Apps.