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| Enabled for | Public preview | General availability |
|---|---|---|
| Users by admins, makers, or analysts | - | 
Feb 28, 2026 |
Business value
For organizations in highly regulated sectors, granular control over how Copilot presents knowledge to service representatives is essential. Enhanced verbatim response support lets organizations tag knowledge articles. Copilot then returns the content verbatim and provides a direct content viewing experience in Ask a question.
Feature details
Enhanced verbatim responses provide the following capabilities:
- Knowledge managers can tag articles and article subsections for verbatim responses.
- Service representatives can view verbatim content directly in the Ask a question chat experience.
- Admins can enable the capability from the Customer Service admin center application, and knowledge authors can update articles from the knowledge editor in Dynamics 365.
Geographic areas
Visit the Explore Feature Geography report for Microsoft Azure areas where this feature is planned or available.
Language availability
Visit the Explore Feature Language report for information on this feature's availability.
Related content
Configure knowledge articles for verbatim responses in Copilot (docs)