Note
Access to this page requires authorization. You can try signing in or changing directories.
Access to this page requires authorization. You can try changing directories.
| Enabled for | Public preview | General availability |
|---|---|---|
| Users by admins, makers, or analysts | 
Oct 1, 2025 |
- |
Business value
The agent activity monitoring experience allows supervisors to observe customer interactions when needed, enabling them to improve AI agents and better serve customers. This enables organizations to roll out fully autonomous contact centers to drive cost savings with confidence that there's human monitoring.
Feature details
In Power Apps, the feature is enabled by administrators for supervisors who are operationally responsible for managing AI agents within an organization.
Supervisors can then view the agent activity on their dashboard in Copilot Service workspace. The highlights of the monitoring experience are as follows:
- Primary feed view displaying agent activities that need attention or are completed.
- Activity drill-down to see the history of AI agents that have participated in a case or conversation.
- Support for the Case Management Agent.
Geographic areas
Visit the Explore Feature Geography report for Microsoft Azure areas where this feature is planned or available.
Language availability
Visit the Explore Feature Language report for information on this feature's availability.
Related content
Try the AI agent activity feed in Dynamics 365 Customer Service (blog)
Supervise autonomous agents using agent feed (preview) (docs)