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| Enabled for | Public preview | General availability |
|---|---|---|
| Users by admins, makers, or analysts | - | 
Feb 6, 2026 |
Business value
Extend Quality Evaluation Agent evaluation criteria to standardize quality across the organization while enabling teams to adapt criteria to their unique workflows.
Feature details
Extend quality standards with governance, versioning, and transparent outcomes.
- Establish a base criteria set: Define source evaluation criteria that represent core quality standards and brand principles.
- Enable business‑unit extensions: Teams extend the base criteria with business-unit specific requirements while inheriting the same foundational standards, ensuring a consistent source of truth.
- Auto‑propagate updates: Changes to the source criteria automatically flow to all extended versions, keeping standards aligned without manual effort.
- Support versioning and simulation: Supervisors can review version history, select any criteria version, and run simulations to validate updates before publishing.
- Provide clear outcome visibility: Evaluation results show scores derived from both the base criteria and business-unit extensions, improving transparency, comparison, and confidence in quality measurements.
Together, these capabilities allow teams to evolve quality standards at scale while maintaining governance, consistency, and clarity across all customer engagements.
Geographic areas
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Language availability
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