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| Enabled for | Public preview | General availability |
|---|---|---|
| Users by admins, makers, or analysts | - | 
Feb 16, 2026 |
Business value
Reduce time and effort required to update customer service representative schedules during both planning and intraday operations. Supervisors can quickly adjust bookings using direct visual interactions, improving productivity, minimizing operational friction, and enabling faster response to changing staffing needs. This leads to more accurate schedules and better workforce usage through a modern, intuitive scheduling experience.
Feature details
This enhancement streamlines high‑volume scheduling tasks and delivers a modern, visual editing experience that aligns with workforce management workflows.
Editing schedule bookings using the drag-and-drop functionality provides supervisors with the following benefits:
- Edit customer service representative bookings directly in the Schedule People view using intuitive drag-and-drop interactions.
- Move bookings across time slots without opening edit dialogs or navigating multiple fields, enabling faster and more efficient schedule updates.
- Adjust bookings within the same service representative’s shift or move them to different service representatives.
Users who have access to the Workforce Management Schedule People view can access this feature.
To use Workforce Management capabilities, an administrator must install the Workforce Management for Customer Service package from the Power Platform admin center.
Geographic areas
Visit the Explore Feature Geography report for Microsoft Azure areas where this feature is planned or available.
Language availability
Visit the Explore Feature Language report for information on this feature's availability.
Related content
Edit or delete existing bookings for a customer service representative (docs)