Inspect and process returned items more efficiently
Important
This content is archived and is not being updated. For the latest documentation, go to What's new or changed in Dynamics 365 Supply Chain Management. For the latest release plans, go to Dynamics 365, Power Platform, and Cloud for Industry release plans.
| Enabled for | Public preview | General availability |
|---|---|---|
| Users by admins, makers, or analysts | 
Apr 26, 2024 |
Jun 7, 2024 |
Business value
Gain more control and flexibility over the customer return process. Warehouse operators can now inspect returned goods and can choose to postpone disposition code selection until the inspection is done.
Feature details
This feature makes it easier for warehouse operators to manage and review returned items and to choose how to process the return. Warehouse workers no longer need to select a disposition code immediately upon receiving a returned item; instead, they can choose to postpone that decision until after they have had a chance to inspect the item.
Warehouse workers can now create return orders using the Warehouse Management mobile app Return item receiving menu item, which can now implement a blind receiving and/or return details receiving process.
The process for working with return labels has been enhanced to provide the following capabilities:
- Return labels can now be printed during the manual packing process.
- A new batch job can clean up return data, return-label information, and expiration dates after the return validity period has passed.
All businesses dealing with customer returns in the warehouse can now gain greater control and flexibility over their return process while improving productivity and the user experience.
See also
Receive unannounced sales returns (docs)
Process customer returns (learn)