Engage customers with text messages sent using Azure Communication Services
Important
This content is archived and is not being updated. For the latest documentation, go to What's new in Dynamics 365 Customer Insights - Journeys. For the latest release plans, go to Dynamics 365, Power Platform, and Cloud for Industry release plans.
| Enabled for | Public preview | Early access | General availability |
|---|---|---|---|
| Users by admins, makers, or analysts | - | - | 
Oct 16, 2023 |
Business value
Send text messages to customers using your Azure Communication Services SMS subscription, simplifying your operations by using Microsoft’s native SMS provider for all your products. Leverage all the real-time functionalities such as personalization, templates, and analytics, expanding the potential of your Azure Communication Services subscription.
Feature details
- Connect an existing Azure Communication Services SMS subscription and use it to send SMS messages in Dynamics 365 Customer Insights - Journeys.
- Use the full set of native SMS features including personalization, two-way communication, and analytics.
