Optimize the customer returns process
Important
This content is archived and is not being updated. For the latest documentation, go to What's new or changed in Dynamics 365 Supply Chain Management. For the latest release plans, go to Dynamics 365, Power Platform, and Cloud for Industry release plans.
| Enabled for | Public preview | General availability |
|---|---|---|
| Users by admins, makers, or analysts | 
Oct 13, 2023 |
Mar 15, 2024 |
Business value
Processing customer returns can be very difficult and time consuming because it requires users to create return order lines and manually generate return merchandise authorization (RMA) numbers before items can be returned to the warehouse. Supply Chain Management has now been enhanced to make customer returns much easier to process.
Feature details
The customer return process in Supply Chain Management now provides an improved user experience. Users can manage returns more efficiently and print return labels automatically or on demand. When return items arrive at the warehouse, workers can process them right away using the Warehouse Management mobile app. These enhancements will save time and effort, making it easier for companies to manage customer returns.
The customer returns process has been streamlined and optimized in multiple ways, including:
- It's now possible to use a mobile device to create return order lines with RMA numbers.
- When a sales order is released to the warehouse and processed, return labels can be printed as part of the packing process.
- Return labels can also be created and printed on-demand.
- When an item is returned, workers can scan the RMA number using the Warehouse Management mobile app, and the returned items are shown on the device for verification.