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Welcome to Dynamics 365 Customer Service. Visit this page to learn about new or updated features for Customer Service.
What's new in April 2025 update
For information about the features that are releasing in April 2025, see:
2025 release wave 1 overview - Customer Service
What's new in October 2024 update
For information about the features that released in October 2024, see:
2024 release wave 2 plan - Customer Service