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Add a default signature template to a queue

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You can add a default signature template for a queue to ensure that emails sent with the queue as the sender have consistent email signatures. When you send an email with the queue as the sender or reply to messages received by the queue, the default signature is added to the body of the email. If you don't specify a default signature template for a queue, the application adds the signature queue's owner.

Prerequisites

Email signature templates must be available in the application before you can add them to a queue.

Set up default email signature for queues

  1. In the site map of Customer Service admin center, select Queues in Customer support.

  2. On the Queues page, select Manage for Basic queues.

  3. To create a queue, select New. To edit a queue, select the queue in the list of queues, and then select Edit on the command bar.

  4. In the EMAIL SETTINGS section, specify the signature template in Email Signature.

Add a default signature template.

Create a signature for emails