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Public IP addresses used for sending e-mails

Dynamics 365 Customer Insights - Journeys uses a set of dedicated IPv4 public network subnets for sending e-mails. All e-mails sent by Customer Insights - Journeys depart from an IP address belonging to one of the subnets. The Customer Insights - Journeys platform owns the subnets; no other product or customer can use an IP address from them.

Note

In rare cases (depending on your spam-filter provider) you might need to preapprove the Customer Insights - Journeys public IPs in your spam-filter.

To ensure that you always have the current list of IP ranges, refer to the Azure IP Ranges and Service Tags document. The document is in JSON format and lists all Azure-tagged IP subnets. Customer Insights - Journeys e-mail public IPs appear under the "Dynamics365ForMarketingEmail" service tag. The list of IP subnets appears under "addressPrefixes."

The Azure IP Ranges and Service Tags document shows the full list of IP ranges that Customer Insights - Journeys uses for sending e-mails. If you only need region-specific IP ranges, refer to the following table:

Customer Insights - Journeys IP range Geo code Region
40.78.242.0/25 NAM North America
13.66.138.128/25 NAM North America
13.71.171.0/24 CAN Canada
191.233.202.0/24 SAM South America
13.75.35.0/24 APJ Asia-Pacific
13.77.51.0/24 OCE Oceania
40.120.64.224/27 UAE United Arab Emirates
65.52.252.128/27 UAE United Arab Emirates
104.211.80.0/24 IND India
13.78.107.0/24 JPN Japan
13.69.226.128/25 EUR Europe
13.74.106.128/25 EUR Europe
40.79.138.192/26 FRA France
51.107.129.64/27 CHE Switzerland
51.140.147.0/24 GBR Great Britain

Important

In case of emergency, Microsoft might rotate the geo-based IP addresses. For better reliability and redundancy, allowlist all specified IP ranges.