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Reopen leads in Dynamics 365 Sales

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Great news! A lead that you thought wasn't interested has contacted you, and it looks like the person will buy after all. Assuming that you disqualified the lead (instead of deleting it), you'll be able to reopen it without reentering all the information you already gathered.

License and role requirements

Requirement type You must have
License Dynamics 365 Sales Premium, Dynamics 365 Sales Enterprise, or Dynamics 365 Sales Professional
More information: Dynamics 365 Sales pricing
Security roles Any primary sales role, such as salesperson or sales manager
More information: Primary sales roles

Reopen a lead

  1. On the list of leads, select the down arrow, and then select the Closed Leads view.

Shows closed leads in Dynamics 365 Sales.

  1. Select the lead you want to reopen, and then select Reactivate Lead.

Shows reactivating a lead in Dynamics 365 Sales.

Can't find the options in your app?

There are three possibilities:

  • You don't have the necessary license or role. Check the License and role requirements section at the top of this page.
  • Your administrator hasn't turned on the feature.
  • Your organization is using a custom app. Check with your administrator for exact steps. The steps described in this article are specific to the out-of-the-box Sales Hub and Sales Professional apps.

Create or edit a lead
What if you're no longer working a lead?