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Customer - Trial Balance (report)

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The Customer - Trial Balance report shows balance details for selected customers.

If you specify a date range in the date filter, the report displays the following details for each customer:

  • Beginning balance
  • Transactions in the period and their remaining amount and due date
  • Ending balance

You can run the report in either your local currency or the customer's currency. You can exclude customers that didn't have transactions in the period.

Tip

If you need a more detailed version of this type of report, use the Customer Detail Trial Balance (104) report.

Use cases

Sales representatives use the report to:

  • Follow up on pending payments by tracking outstanding balances for customers.
  • Verify that customer balances are accurate before making sales decisions or recommendations.
  • Identify opportunities to up-sell or cross-sell, based on customer transaction history.

Sales managers use the report to:

  • Monitor the financial health of key accounts by reviewing their balances and transaction history.
  • Analyze the effect of recent sales transactions on customer accounts and identify trends and areas for improvement.
  • Ensure that customer balances are accurate before making strategic decisions.

Finance analysts use the report to:

  • Reconcile customer balances with the general ledger and ensure accurate financial records.
  • Analyze transaction patterns and identify potential financial risks or opportunities.
  • Serve as a source for financial forecasting and planning.

Accounts receivable specialists use the report to:

  • Monitor past-due balances, follow up on overdue payments, and minimize the risk of bad debts.
  • Identify accounts with high outstanding balances and prioritize collection efforts.
  • Provide customers with accurate account information upon request.

Finance managers use the report to:

  • Monitor the performance of the accounts receivable department by reviewing key metrics, such as the average collection period and bad debt ratio.
  • Identify trends and patterns in customer payment behavior to inform credit policies and collection strategies.
  • Ensure compliance with accounting standards and regulations by reconciling customer balances with the general ledger and audit trails.

Try the report

Try the report here: Customer - Trial Balance

Tip

If you hold down the CTRL key while you select the report link, the report opens on a new browser tab. In this way, you can stay on the current page while you explore the report on the other browser tab.

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