What's new and planned for Dynamics 365 Field Service

This topic lists features that are planned to release from October 2021 through March 2022. Because this topic lists features that may not have released yet, delivery timelines may change and projected functionality may not be released. For more information, go to Microsoft policy.

For a list of the next wave's release plans, go to 2022 release wave 1 plan.

In the General availability column, the feature will be delivered within the month listed. The delivery date can be any day within that month. Released features show the full date, including the date of release.

This check mark ( ) shows which features have been released for public preview or early access and for public preview, early access, and general availability.

Empower frontline workers

Dynamics 365 Field Service empowers frontline workers with new capabilities that boost service productivity.

Feature	Enabled for	Public preview	Early access*	General availability
Windows 10 support for Field Service (Dynamics 365) mobile app	Users by admins, makers, or analysts	Oct 1, 2021	-	-
Collaborate throughout the work order lifecycle with embedded Microsoft Teams	Users by admins, makers, or analysts	Nov 5, 2021	-	-
Field Service (Dynamics 365) mobile app usability enhancements	Users, automatically	-	Aug 2, 2021	Oct 1, 2021
Functional location and asset tree improvements	Users, automatically	-	Aug 2, 2021	Oct 1, 2021

Engage end-customers

Dynamics 365 Field Service customer engagement features include self-scheduling and a new landing page for your customers.

Feature	Enabled for	Public preview	Early access*	General availability
Enable customers to schedule service visits with a simple web experience	Users by admins, makers, or analysts	Oct 1, 2021	-	-
Engage your customers with the new customer experiences home page	Users by admins, makers, or analysts	Oct 1, 2021	-	-

Optimize service operations

Dynamics 365 Field Service features for proactive service delivery allow admins and service managers to get tasks done quickly with new simplified workflows.

Feature	Enabled for	Public preview	Early access*	General availability
New feature spotlight in the Field Service Get Started hub	Admins, makers, marketers, or analysts, automatically	-	-	Oct 1, 2021
Modular work order pricing	Users, automatically	-	Aug 2, 2021	Oct 1, 2021
Work order form simplification	Users, automatically	-	Aug 2, 2021	Oct 1, 2021
Work order ribbon simplification	Users, automatically	-	Aug 2, 2021	Oct 1, 2021
Enable location sharing by default for new organizations	Admins, makers, marketers, or analysts, automatically	-	-	Oct 4, 2021

Resource scheduling

Dynamics 365 Field Service resource scheduling features include key enhancements on bookings, scheduling, and resource optimization capabilities.

Feature	Enabled for	Public preview	Early access*	General availability
Resource work hours extensibility	Users by admins, makers, or analysts	-	-	Oct 1, 2021
Improved user experience with new schedule board enhancements	Users, automatically	-	Aug 2, 2021	Mar 31, 2022

* You are able to opt into some features as part of early access on August 2, 2021, including all mandatory changes that affect users. To learn more, go to Early access FAQ.

Description of Enabled for column values:

• Users, automatically: These features include changes to the user experience and are enabled automatically.

• Admins, makers, marketers, or analysts, automatically: These features are meant to be used by administrators, makers, marketers, or business analysts and are enabled automatically.

• Users by admins, makers, or analysts: These features must be enabled or configured by the administrators, makers, or business analysts to be available for their users.

For a list of the countries or regions where Dynamics 365 business applications are available, go to the International availability guide. For more information about geographic areas and datacenters (regions), go to the Dynamics 365 and Microsoft Power Platform availability page.