In real time, monitor your customer journeys and channel KPIs
Important
This content is archived and is not being updated. For the latest documentation, go to What's new in Dynamics 365 Marketing. For the latest release plans, go to Dynamics 365 and Microsoft Power Platform release plans.
| Enabled for | Public preview | Early access | General availability |
|---|---|---|---|
| Admins, makers, marketers, or analysts, automatically | 
Apr 30, 2021 |
- |
Aug 2, 2021 |
Business value
Evaluate your customer journey’s effectiveness with real-time analytics updates. Analytics overlays give you the tools to examine your entire customer journey at a glance. Use the built-in Sankey chart to highlight the flow density of journey participants through each step. Analyze channel performance using the deliverability funnel and undelivered category pie chart breakdown. Monitor goal accomplishment using the goal attainment chart.
Feature details
- Monitor journey operation health in real time.
- Track the success and impact of various steps and channels in the journey.
- Identify bottlenecks in the journey flow.
- Immediately see which channel or step in your journey is underperforming.
- Determine why participants are engaging or disengaging with channels or steps in your customer journey.
This feature will be available in United States/Europe/United Kingdom/Australia geography in August, and Canada/Asia Pacific geography in October. Availability in other geographies will be communicated at a later date.
