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Requestor (Preview)

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Requestor is a versatile multichannel helpdesk designed for customer support and internal request management. With Requestor, you can efficiently handle customer support and internal team requests through email, phone, and chat, all in one convenient location. The Requestor connector is intended for Requestor operators to manage tickets and contacts.

This connector is available in the following products and regions:

Service Class Regions
Copilot Studio Premium All Power Automate regions except the following:
     -   US Government (GCC)
     -   US Government (GCC High)
     -   China Cloud operated by 21Vianet
     -   US Department of Defense (DoD)
Logic Apps Standard All Logic Apps regions except the following:
     -   Azure Government regions
     -   Azure China regions
     -   US Department of Defense (DoD)
Power Apps Premium All Power Apps regions except the following:
     -   US Government (GCC)
     -   US Government (GCC High)
     -   China Cloud operated by 21Vianet
     -   US Department of Defense (DoD)
Power Automate Premium All Power Automate regions except the following:
     -   US Government (GCC)
     -   US Government (GCC High)
     -   China Cloud operated by 21Vianet
     -   US Department of Defense (DoD)
Contact
Name Technical support
URL https://www.requestor.com
Email [email protected]
Connector Metadata
Publisher Requestor
Website https://requestor.servicedesk.net
Categories Productivity
Icon https://requestor.servicedesk.net/Home/GetRequestorLogo
Publisher Requestor
Privacy policy https://www.requestor.com/documents/

Requestor Connector

Requestor makes it simple to deliver outstanding service to both customers and employees with its advanced ticketing system and integrated artificial intelligence (AI).

Prerequisites

In order to use this connector, you will need the following:

  • Login and password for the Requstor account.

Supported Operations

The connector supports the following operations:

  • Create Ticket: Create a ticket in Requestor.
  • Create User: Create a user in Requestor.

Supported Triggers

The connector supports the following trigggers:

  • When a ticket is created: Get notification when a ticket is created.
  • When a user is created: Get notification when a user is created.
  • Ticket Monitoring: Get notification when the conditions are met in the periodic request check.
  • When a ticket state changes: Get notification when a ticket state changes.
  • When a ticket category is changed: Get notification when a ticket category is changed.
  • Ticket Custom Form Change: Get notification when a custom form is changed.
  • When a user is updated: Get notification when a user is updated.
  • When a user is deleted: Get notification when a user is deleted.
  • When a company is created: Get notification when a company is created.
  • When a company is updated: Get notification when a company is updated.
  • When a company is deleted: Get notification when a company is deleted.

Creating a connection

The connector supports the following authentication types:
Default Parameters for creating connection. All regions Not shareable

Default

Applicable: All regions

Parameters for creating connection.

This is not shareable connection. If the power app is shared with another user, another user will be prompted to create new connection explicitly.

Name Type Description Required
Requestor User Name securestring The Requestor User Name for this api True
Password securestring The Password for this api True

Throttling Limits

Name Calls Renewal Period
API calls per connection 100 60 seconds

Actions

Create Ticket

Create a ticket
Create User

Create a user

Create Ticket

Operation ID:
CreateTicket

Create a ticket

Parameters

Name Key Required Type Description
Type
 Type True integer

Type
ServiceId
 ServiceId True integer

ServiceId
Subject
 Subject True string

Subject
Message
 Message True string

Message
SubmitterEmail
 SubmitterEmail True string

SubmitterEmail
SolverUserProviderKey
 SolverUserProviderKey string

SolverUserProviderKey

Returns

Create User

Operation ID:
CreateUser

Create a user

Parameters

Name Key Required Type Description
UserName
 UserName True string

UserName
Email
 Email string

Email
Password
 Password string

Password
RoleEndUser
 RoleEndUser boolean

RoleEndUser
RoleSmartUser
 RoleSmartUser boolean

RoleSmartUser
RoleOperator
 RoleOperator boolean

RoleOperator
RoleSuperOperator
 RoleSuperOperator boolean

RoleSuperOperator
RoleAdministrator
 RoleAdministrator boolean

RoleAdministrator
FirstName
 FirstName string

FirstName
LastName
 LastName string

LastName
MiddleName
 MiddleName string

MiddleName
DisplayName
 DisplayName string

DisplayName
Phone
 Phone string

Phone
ChangePasswordAfterLogging
 ChangePasswordAfterLogging True boolean

ChangePasswordAfterLogging
AdminNote
 AdminNote string

AdminNote
AdditionalInformation
 AdditionalInformation string

AdditionalInformation
CustomerNames
 CustomerNames array of string

CustomerNames

Returns

Triggers

Ticket Custom Form Change

Triggered when a custom form is changed.
Ticket Monitoring

Triggered when the conditions are met in the periodic request check.
When a company is created

Triggered when a company is created.
When a company is deleted

Triggered when a company is deleted.
When a company is updated

Triggered when a company is updated.
When a ticket category is changed

Triggered when a ticket category is changed.
When a ticket is created

Triggered when a ticket is created.
When a ticket state changes

Triggered when a ticket state changes.
When a user is created

Triggered when a user is created
When a user is deleted

Triggered when a user is deleted.
When a user is updated

Triggered when a user is updated.

Ticket Custom Form Change

Operation ID:
TicketCustomFormChange

Triggered when a custom form is changed.

Ticket Monitoring

Operation ID:
TicketMonitoring

Triggered when the conditions are met in the periodic request check.

When a company is created

Operation ID:
CompanyCreated

Triggered when a company is created.

When a company is deleted

Operation ID:
CompanyDeleted

Triggered when a company is deleted.

When a company is updated

Operation ID:
CompanyUpdated

Triggered when a company is updated.

When a ticket category is changed

Operation ID:
TicketCategoryChange

Triggered when a ticket category is changed.

When a ticket is created

Operation ID:
TicketCreated

Triggered when a ticket is created.

When a ticket state changes

Operation ID:
TicketStateChange

Triggered when a ticket state changes.

When a user is created

Operation ID:
UserCreated

Triggered when a user is created

When a user is deleted

Operation ID:
UserDeleted

Triggered when a user is deleted.

When a user is updated

Operation ID:
UserUpdated

Triggered when a user is updated.