ALVAO

Reference

Alvao enables you automate actions in Alvao Service Desk and Asset Management and integrate with other applications.

This connector is available in the following products and regions:

Service	Class	Regions
Logic Apps	Standard	All Logic Apps regions except the following: - Azure Government regions - Azure China regions - US Department of Defense (DoD)
Power Automate	Premium	All Power Automate regions except the following: - US Government (GCC) - US Government (GCC High) - China Cloud operated by 21Vianet - US Department of Defense (DoD)
Power Apps	Premium	All Power Apps regions except the following: - US Government (GCC) - US Government (GCC High) - China Cloud operated by 21Vianet - US Department of Defense (DoD)

Contact
Name	ALVAO Support
URL	https://www.alvao.com/en/support-and-services
Email	[email protected]

Connector Metadata
Publisher	ALVAO
Website	https://www.alvao.com
Privacy policy	https://www.alvao.com/en/privacystatement
Categories	Collaboration;IT Operations

With this connector, you can use Power Automate, Power Apps, or Azure Logic Apps to automate actions in Alvao or to integrate Alvao with other applications. The connector allows you to start automations tied not only to the workflow of tickets in the Service Desk, but also to the lifecycle of assets registered in the Asset Management. Connector actions then allow you to move the ticket workflow or manage the asset lifecycle.

Prerequisites

You will need to be an ALVAO customer (SaaS or On-prem) with a version of ALVAO at least 11.1 and have REST API available from the internet.

How to get credentials

Create an application account in Alvao WebApp - Administration - Users.
Set at least the Name and Surname, User name and enable the option Application account - Other applications.
Set a password to this account.
Set the appropriate permissions for the account to work with tickets or assets.
Use the User name and Password of this account to create a connection to this connector.

Note: You will also need the URL to your Alvao REST API which you can find in Alvao WebApp - Administration - Settings - Web services.

Get started with your connector

After creating the connection, you can use various triggers or actions.

For example, grant permission to read a folder on SharePoint using an automated flow based on the approval of a ticket in the Alvao Service Desk:

Use the When a ticket transitions to a status trigger and specify the name of the process and the state in which to trigger the flow.
Then add the Get Ticket action and as input enter the Ticket ID available from the trigger.
Then, use for example the requester's email you got from the action, and use it for finding the user in M365 and assigning him appropriate permissions.

Other actions can also help you with automations in Asset Management. E.g. actions for creating an asset, changing the values of its properties or moving it within the registry. If you need to regularly import assets from another system, you can use the action Import objects from CSV.

Known issues and limitations

All triggers are only available in ALVAO 11.2 or higher.
These actions are only available in ALVAO 11.2 or higher:
- Create object
- Get object
- Get objects
- Update object properties
- Move objects
- Get users
- Import objects from CSV
Some actions require an entity ID as input, which must exist within Alvao. These IDs are usually found in the Alvao WebApp at the end of the URL on their detail or edit pages.

Common errors and remedies

403 Forbidden - Check whether the used application account has all the necessary permissions to perform the action. Also check the credentials used in the connection.
404 Not found - Check that all input parameters are correct and the REST API URL is correct in the connection. Check whether the action is available in your version of ALVAO.

FAQ

Custom fields

The connector also supports reading and writing values from/to ticket custom fields. Custom fields can't be described in the general connector definition, so you need to use the following techniques for processing them.

To read a value of a ticket’s custom field, use expressions in the Get ticket action. E.g., to read the value of the TicketCategory field, use the expression:

outputs('Get_request')?['body/customItems/TicketCategory/value']

To write a value in a ticket’s custom field, use the Update ticket action with a custom JSON specification. E.g., to write the "monitor failure" value in the TicketCategory field, use this specification in the Custom Items field:

{
  "TicketCategory": {
    "@@odata.type": "#Alvao.Rest.Api.Models.SD.CustomItem",
    "name": "TicketCategory",
    "value": "monitor failure"
  }
}

Note: The character "@" is doubled because of escaping.

Creating a connection

The connector supports the following authentication types:


Default	Parameters for creating connection.	All regions	Not shareable

Default

Applicable: All regions

Parameters for creating connection.

This is not shareable connection. If the power app is shared with another user, another user will be prompted to create new connection explicitly.

Name	Type	Description	Required
Host	string	Specify the host URL of your ALVAO REST API	True
Username	string	The username for ALVAO application account	True
Password	securestring	The password for ALVAO application account	True

Throttling Limits

Name	Calls	Renewal Period
API calls per connection	100	60 seconds

Actions

Assign ticket to solver or solver team	Assigns ticket to solver or solver team.
Change ticket state	Changes ticket state. It can be used also for resolving or reopening the ticket. Either State ID or State Name is required.
Create object	Creates a new object from specified template under specified object.
Create record in ticket log	Creates record in ticket log.
Create ticket	Creates new ticket.
Get object	Returns object with its properties.
Get objects	Returns objects with its properties according to OData parameters.
Get ticket	Returns ticket properties.
Get users	Returns users and their properties according to OData parameters.
Import objects from CSV	Imports objects provided in CSV format. Similar functionality to ImportUtil utility.
Move object	Moves an object to a specified destination.
Move ticket to another service	Moves ticket to another service. Either Service ID or Service Name is required.
Update object properties	Updates object properties.
Update ticket	Updates ticket columns. Set only properties to change. To change SLA set either slaId or slaName. To change requester set either Requester ID only or all data in requester (unregistered user).

Assign ticket to solver or solver team

Operation ID:: AssignTicketToSolverOrSolverTeam

Assigns ticket to solver or solver team.

Parameters

Name	Key	Required	Type	Description
Ticket ID	ticketId	True	integer	Specify the ID of the ticket (tHdTicket.iHdTicketId).
Solver ID	solverId		integer	New solver ID (tPerson.iPersonId).
Solver Team ID	solverTeamId		integer	New solver team ID (tRole.iPersonId).
Message	messageForSolverHtml		string	Message for solver and/or for solver team in HTML.
Content Bytes	contentBytes		string	Content encoded in Base64.
Content Type	contentType		string	Content type, e.g. image/png.
Content Name	name		string	Content name.

Returns

response: string

Change ticket state

Operation ID:: ChangeTicketState

Changes ticket state. It can be used also for resolving or reopening the ticket. Either State ID or State Name is required.

Parameters

Name	Key	Required	Type	Description
Ticket ID	ticketId	True	integer	Specify the ID of the ticket (tHdTicket.iHdTicketId).
State ID	stateId		integer	New state ID (TicketState.id).
State Name	stateName		string	New state name.
Comment	commentHtml		string	Comment in HTML.
Comment For Approvers	commentForApprovers		string	Comment for approvers in HTML.
Comment For requesters	commentForRequesters		string	Comment for requesters in HTML.
Content Bytes	contentBytes		string	Content encoded in Base64.
Content Type	contentType		string	Content type, e.g. image/png.
Content Name	name		string	Content name.

Returns

response: string

Create object

Operation ID:: CreateObject

Creates a new object from specified template under specified object.

Parameters

Name	Key	Required	Type	Description
Template	templateObjectId	True	integer	Select the object template or enter its ID (tblNode.intNodeId).
Parent Object	parentObjectId		integer	Select the parent object or enter its ID (tblNode.intNodeId).

Returns

Body: AM.Object

Create record in ticket log

Operation ID:: CreateRecordInTicketLog

Creates record in ticket log.

Parameters

Name	Key	Required	Type	Description
Ticket ID	ticketId	True	integer	Specify the ID of the ticket (tHdTicket.iHdTicketId).
Subject	subject	True	string	Subject of the record.
Html Content	contentHtml		string	Content of the record in Html.
Plain Text Content	contentPlain		string	Content of the record in plain text.
Kind	kind	True	string	Kind of the record.
From Name	from		string	Name of the sender.
From E-mail	emailFrom		string	E-mail of the sender.
To	emailTo		string	Recipients of the message separated by a semicolon.
Copy	emailCc		string	Recipients of the message separated by a semicolon.
From Person ID	fromPersonId		integer	Person ID of the author (tPerson.iPersonId).
To Person ID	toPersonId		integer	Person ID of the receiver (tPerson.iPersonId).
Created Date	created		string	Date and time in which should be the record created. Leave empty for current.
Show To Requester	showToRequester		boolean	Decide whether the requester should see the record.
Content Bytes	contentBytes		string	Content encoded in Base64.
Content Type	contentType		string	Content type, e.g. image/png.
Content Name	name		string	Content name.

Returns

Name	Path	Type	Description
Record ID	id	integer	Log record ID (tAct.iActId).
Subject	subject	string	Log record subject.
Html Content	contentHtml	string	Log record content in HTML.
Plain Text Content	contentPlain	string	Log record content in plain text.
Created Date	created	string	Log record created date.
Kind	kind	string	Log record kind.
From Name	from	string	Log record author name.
From E-mail	emailFrom	string	Log record author e-mail.
To	emailTo	string	Log record receivers e-mails.
Copy	emailCc	string	Log record receivers e-mails.
From Person ID	fromPersonId	integer	Log record sender ID (tPerson.iPersonId).
To Person ID	toPersonId	integer	Log record receiver ID (tPerson.iPersonId).
Message ID	messageId	string	Log record message ID.
Attachments	attachments	array of object	Log record attachments.
Attachment Name	attachments.name	string	Attachment name.
Attachment ID	attachments.id	integer	Attachment ID (tDocument.iDocumentId).
Attachment Link	attachments.link	string	Link to the attachment.

Create ticket

Operation ID:: CreateTicket

Creates new ticket.

Parameters

Name	Key	Required	Type	Description
Service ID	serviceId	True	integer	Ticket service ID (tHdSection.iHdSectionId).
Name	name	True	string	Ticket name.
Description	descriptionHtml		string	Ticket description in HTML.
SLA ID	slaId		integer	Ticket SLA ID (tSla.iSlaId).
Priority	priority		string	Ticket priority.
Impact	impact		string	Ticket impact.
Urgency	urgency		string	Ticket urgency.
Device Number	deviceNumber		string	Ticket device number.
Related Organization	relatedOrganization		string	Ticket related organization name.
Requested For Person ID	requestedForPersonId		integer	Requested for person ID (tPerson.iPersonId).
ID	id		integer	Requester ID (tPerson.iPersonId).
Name	name		string	Requester name.
E-mail	email		string	Requester e-mail.
E-mail 2	email2		string	Requester e-mail 2.
Phone	phone		string	Requester phone.
Phone 2	phone2		string	Requester phone 2.
Mobile Phone	mobilePhone		string	Requester mobile phone.
Department	department		string	Requester department.
Office	office		string	Requester office.
Work Position	workPosition		string	Requester work position.
Organization	organization		string	Requester organization.
Other Contacts	otherContacts		string	Requester other contacts.
Objects	objects		array of integer	Links to objects.
Content Bytes	contentBytes		string	Content encoded in Base64.
Content Type	contentType		string	Content type, e.g. image/png.
Content Name	name		string	Content name.
Custom Items	customItems		object	Ticket custom items (tHdTicketCust).

Returns

Body: SD.Ticket

Get object

Operation ID:: GetObject

Returns object with its properties.

Parameters

Name	Key	Required	Type	Description
Object	objectId	True	integer	Select the object or enter its ID (tblNode.intNodeId).

Returns

Body: AM.ObjectExpanded

Get objects

Operation ID:: GetObjects

Returns objects with its properties according to OData parameters.

Parameters

Name	Key	Type	Description
Top	$top	integer	Specify the number of objects you want to return.
Search	$search	string	Specify the fulltext search condition. OData $search.
Filter	$filter	string	Specify the filter, e.g. Name eq ‘Milk’. OData $filter.
Order By	$orderBy	string	Specify the order. OData $orderBy.

Returns

Body: AM.ObjectsExpandedApiResponse

Get ticket

Operation ID:: GetTicket

Returns ticket properties.

Parameters

Name	Key	Required	Type	Description
Ticket ID	ticketId	True	integer	Specify the ID of the ticket (tHdTicket.iHdTicketId).

Returns

Body: SD.Ticket

Get users

Operation ID:: GetUsers

Returns users and their properties according to OData parameters.

Parameters

Name	Key	Type	Description
Top	$top	integer	Specify the number of objects you want to return.
Search	$search	string	Specify the fulltext search condition. OData $search.
Filter	$filter	string	Specify the filter, e.g. Email eq ‘[email protected]’. OData $filter.
Order By	$orderBy	string	Specify the order. OData $orderBy.

Returns

Body: Common.UsersApiResponse

Import objects from CSV

Operation ID:: ImportObjectsFromCsv

Imports objects provided in CSV format. Similar functionality to ImportUtil utility.

Parameters

Name	Key	Required	Type	Description
CSV	contentCsv	True	string	CSV content to import.
Object Type	objectTypeId		integer	The type of imported objects.
Datetime Format	dateTimeFormat		string	Datetime format in text strings (e.g. dd/MM/yyyy).
Separator	separator		string	The column separator used in the imported CSV.
Skip Errors	skipErrors		boolean	If enabled, data is imported even if there is an error in one of the entries.
Key Properties	keyFields		string	Key fields used to identify and update existing objects (e.g. Serial number, Model).
Parent Object	createUnderObjectId		integer	Parent object for creating new objects.
Update Discarded Objects	updateDiscardedObjects		boolean	If enabled, discarded objects are also searched for and updated on import.

Returns

Body: AM.ImportCsvResponse

Move object

Operation ID:: MoveObject

Moves an object to a specified destination.

Parameters

Name	Key	Required	Type	Description
Object	objectId	True	integer	Select the object or enter its ID (tblNode.intNodeId).
Destination Object	parentObjectId		integer	Select the destination object or enter its ID (tblNode.intNodeId).

Move ticket to another service

Operation ID:: MoveTicketToAnotherService

Moves ticket to another service. Either Service ID or Service Name is required.

Parameters

Name	Key	Required	Type	Description
Ticket ID	ticketId	True	integer	Specify the ID of the ticket (tHdTicket.iHdTicketId).
Service ID	serviceId		integer	New service ID (tHdSection.iHdSectionId).
Service Name	serviceName		string	New service name.
Solver ID	newSolverId		integer	New solver ID (tPerson.iPersonId).
Solver Team ID	newSolverTeamId		integer	New solver team ID (tRole.iPersonId).
Comment	commentHtml		string	Comment in HTML.
Content Bytes	contentBytes		string	Content encoded in Base64.
Content Type	contentType		string	Content type, e.g. image/png.
Content Name	name		string	Content name.

Returns

response: string

Update object properties

Operation ID:: UpdateObjectProperties

Updates object properties.

Parameters

Name	Key	Required	Type	Description
Object	objectId	True	integer	Select the object or enter its ID (tblNode.intNodeId).
Name	name		string	Select the property of the object.
Value	value		string	Specify the value of the property.

Update ticket

Operation ID:: UpdateTicket

Updates ticket columns. Set only properties to change. To change SLA set either slaId or slaName. To change requester set either Requester ID only or all data in requester (unregistered user).

Parameters

Name	Key	Required	Type	Description
Ticket ID	ticketId	True	integer	Specify the ID of the ticket (tHdTicket.iHdTicketId).
Name	name		string	Ticket name.
Priority	priority		string	Ticket priority.
Impact	impact		string	Ticket impact.
Urgency	urgency		string	Ticket urgency.
SLA ID	slaId		integer	Ticket SLA ID (tSla.iSlaId).
SLA Name	slaName		string	Ticket SLA name.
Device Number	deviceNumber		string	Ticket device number.
Related Organization	relatedOrganization		string	Ticket related organization name.
Internal Target Date	internalTargetDate		date-time	Ticket internal target date.
Internal Target	internalTarget		string	Ticket internal target.
Name	name		string	Requester name.
E-mail	email		string	Requester email.
E-mail 2	email2		string	Requester e-mail 2.
Phone	phone		string	Requester phone.
Phone 2	phone2		string	Requester phone 2.
Mobile phone	mobilePhone		string	Requester mobile phone.
Department	department		string	Requester department.
Office	office		string	Requester office.
Work Position	workPosition		string	Requester work position.
Organization	organization		string	Requester organization.
Other contacts	otherContacts		string	Requester's other contacts.
Custom Items	customItems		object	Ticket custom items (tHdTicketCust).

Triggers

When a ticket field value is changed	This operation is triggered when a certain ticket field value is changed.
When a ticket transitions to a status	This operation is triggered when a ticket transitions to a certain status.
When a value of an object property is changed	This operation is triggered when a value of a certain object property is changed.
When an object is created	This operation is triggered when an object of a certain kind is created.
When an object is moved	This operation is triggered when an object of a certain kind is moved to a different position in the object tree.

When a ticket field value is changed

Operation ID:: TicketFieldChanged

This operation is triggered when a certain ticket field value is changed.

Parameters

Name	Key	Required	Type	Description
Field	fieldId	True	integer	Select a ticket field.
Process	process		string	Enter the name of the process for which you want to trigger this flow.
Service	service		string	Enter the name of the service for which you want to trigger this flow.

Returns

Body: Webhook.UpdatedTicket

When a ticket transitions to a status

Operation ID:: TicketTransitionsToStatus

This operation is triggered when a ticket transitions to a certain status.

Parameters

Name	Key	Required	Type	Description
Process	process	True	string	Enter the name of the process for which you want to trigger this flow.
Ticket status	status	True	string	Enter the name of the ticket status. Ticket transition to this status will trigger this flow.
Service	service		string	Enter the name of the service for which you want to trigger this flow.

Returns

Body: Webhook.UpdatedTicket

When a value of an object property is changed

Operation ID:: ObjectPropertyChanged

This operation is triggered when a value of a certain object property is changed.

Parameters

Name	Key	Type	Description
Property	propertyKindId	integer	Select the property of the object for which you want to trigger this flow.
New Value	newValue	string	Enter the new value of the property for which you want to trigger this flow. E.g. PC123, 1.45, 14. 4. 2024.
Object Kind	kindId	integer	Select the kind of the object for which you want to trigger this flow.
Parent Object	parentObjectId	integer	Select the parent object for whose subtree you want to trigger this flow.

Returns

Name	Path	Type	Description
Object ID	objectId	integer	Object ID (tblNode.intNodeId).
Property ID	propertyId	integer	Changed Property ID (tblProperty.intPropertyId).

When an object is created

Operation ID:: ObjectCreated

This operation is triggered when an object of a certain kind is created.

Parameters

Name	Key	Required	Type	Description
Kind	kindId		integer	Select the kind of the object for which you want to trigger this flow.
Parent Object	parentObjectId		integer	Select the parent object for whose subtree you want to trigger this flow.

Returns

Name	Path	Type	Description
Object ID	objectId	integer	Object ID (tblNode.intNodeId).

When an object is moved

Operation ID:: ObjectMoved

This operation is triggered when an object of a certain kind is moved to a different position in the object tree.

Parameters

Name	Key	Type	Description
Kind	kindId	integer	Select the kind of the object for which you want to trigger this flow.
Moved From	fromObjectId	integer	Select the source object for whose subtree you want to trigger this flow.
Moved To	toObjectId	integer	Select the destination object for whose subtree you want to trigger this flow.

Returns

Name	Path	Type	Description
Object ID	objectId	integer	Object ID (tblNode.intNodeId).
Old Parent Object ID	oldParentObjectId	integer	Old Parent Object ID (tblNode.intNodeId).

Definitions

SD.Ticket

Name	Path	Type	Description
ID	id	integer	Ticket ID (tHdTicket.iHdTicketId).
Name	name	string	Ticket name.
Message Tag	messageTag	string	Ticket message tag.
SLA ID	slaId	integer	SLA ID (tSla.iSlaId).
SLA Name	slaName	string	SLA name.
Priority	priority	string	Ticket priority.
Impact	impact	string	Ticket impact.
Urgency	urgency	string	Ticket urgency.
Device Number	deviceNumber	string	Ticket device number.
Related Organization	relatedOrganization	string	Ticket related organization name.
Internal Target Date	internalTargetDate	date-time	Ticket internal target date.
Internal Target	internalTarget	string	Ticket internal target.
Requester ID	requesterId	integer	Requester ID (tPerson.iPersonId).
Requester Name	requesterName	string	Requester name.
Requested For ID	requestedForId	integer	Requested for ID (tPerson.iPersonId).
Requested For Name	requestedForName	string	Requested for name.
Solver ID	solverId	integer	Ticket solver ID (tPerson.iPersonId).
Solver Name	solverName	string	Ticket solver name.
Solver Team ID	solverTeamId	integer	Ticket solver team ID (tRole.iRoleId).
Solver Team Name	solverTeamName	string	Ticket solver team name.
Service ID	serviceId	integer	Ticket service id (tHdSection.iHdSectionId).
Service Name	serviceName	string	Ticket service name.
Process Name	processName	string	Service process name.
Status ID	stateId	integer	Ticket status ID (TicketState.id).
Status Name	stateName	string	Ticket status name.
Created Date	createdDate	date-time	Date of ticket creation.
Resolved Date	resolvedDate	date-time	Date of ticket resolution.
Closed Date	closedDate	date-time	Date of ticket closing.
Initial Act ID	initialActId	integer	Initial act ID (tAct.iActId).
Removed Date	removedDate	date-time	Date of ticket removing.
In Approval	inApproval	boolean	Whether the ticket is in approval process.
Due Date	dueDate	date-time	Due date of the ticket.
Objects	objects	array of object	Links to objects.
ID	objects.objectId	integer	Object ID (tblNode.intNodeId).
Custom Items	customItems	object	Ticket custom items (tHdTicketCust).

Webhook.UpdatedTicket

Name	Path	Type	Description
Ticket ID	requestId	integer	ID of the ticket (tHdTicket.iHdTicketId).
Person ID	personId	integer	ID of the person who made the change (tPerson.iPersonId).

AM.Object

Name	Path	Type	Description
ID	id	integer	Object ID (tblNode.intNodeId).
Name	name	string	Object name.
Path	path	string	Object path in the tree.
Full Name	fullName	string	Object name with path in the tree.
Kind ID	kindId	integer	Object kind ID (tblKind.intKindId).
Kind Name	kindName	string	Object kind name.
Hidden	hidden	boolean	Whether the object is hidden.
Parent Object ID	parentObjectId	integer	Parent object ID (tblNode.intNodeId).

AM.ObjectExpanded

Name	Path	Type	Description
ID	id	integer	Object ID (tblNode.intNodeId).
Name	name	string	Object name.
Path	path	string	Object path in the tree.
Full Name	fullName	string	Object name with path in the tree.
Kind ID	kindId	integer	Object kind ID (tblKind.intKindId).
Kind Name	kindName	string	Object kind name.
Hidden	hidden	boolean	Whether the object is hidden.
Parent Object ID	parentObjectId	integer	Parent object ID (tblNode.intNodeId).
Properties	properties	array of object	Properties of the object.
ID	properties.id	integer	Property ID (tblProperty.intPropertyId).
Name	properties.name	string	Property name.
Value	properties.value	string	Property value.
Name Order	properties.nameOrder	integer	Property name order.

AM.ObjectsExpandedApiResponse

Name	Path	Type	Description
value	value	array of AM.ObjectExpanded

AM.ImportCsvResponse

Name	Path	Type	Description
Total Records Count	recordsTotalCount	integer	Total count of records in CSV.
Processed Records Count	recordsProcessedCount	integer	Count of processed records.
Skipped Records Count	recordsSkippedCount	integer	Count of skipped records.
Failed Records Count	recordsFailedCount	integer	Count of failed records.
Created Objects Count	objectsCreatedCount	integer	Count of created objects.
Updated Objects Count	objectsUpdatedCount	integer	Count of updated objects.
Log	log	string	Import log containing detailed information.

Common.Person

Name	Path	Type	Description
Name	name	string	User name and surname.
E-mail	email	string	User e-mail.
E-mail 2	email2	string	User e-mail 2.
Work Phone	phone	string	User work phone.
Work Phone 2	phone2	string	User work phone 2.
Mobile Phone	mobilePhone	string	User mobile phone.
Department	department	string	User department.
Office	office	string	User office.
Position	workPosition	string	User work position.
Organization	organization	string	User organization.
Other Contacts	otherContacts	string	User other contacts.
User ID	id	integer	User ID (tPerson.iPersonId).
Username (for older systems)	sAMAccountName	string	User username that supports previous version of Windows.
Username	login	string	User username.
Created	createdDate	date-time	User created date.
Is System	isSystem	boolean	Whether user is the Alvao System.
Is Hidden	isHidden	boolean	Whether user is hidden in menus.
Is Shared	isShared	boolean	Whether user is a shared account.
Is Disabled	isDisabled	boolean	Whether user is a disabled account.
Is Guest	isGuest	boolean	Whether user is the Guest user.
Is App	isApp	boolean	Whether user is an application account.
Removed	removedDate	date-time	User removed date.
Manager ID	managerId	integer	User manager ID (tPerson.iPersonId).
Substitute ID	substituteId	integer	User substitute ID (tPerson.iPersonId).
Personal Number	personalNumber	string	User personal number.
Preferred Language ID	localeId	integer	User preferred language ID.
Time Zone	timezone	string	User time zone.
Custom Items	customItems	object	User custom items (tPersonCust).
AD GUID	adGuid	string	User AD GUID.
First Name	firstName	string	User first name.
Last Name	lastName	string	User last name.
SID	sid	string	User SID.
AD Path	adPath	string	User AD path.
Azure ID	azureAdObjectId	string	User Azure ID

Common.UsersApiResponse

Name	Path	Type	Description
value	value	array of Common.Person

string

This is the basic data type 'string'.

Share via

ALVAO

Prerequisites

How to get credentials

Get started with your connector

Known issues and limitations

Common errors and remedies

FAQ

Custom fields

Creating a connection

Default

Throttling Limits

Actions

Assign ticket to solver or solver team

Parameters

Returns

Change ticket state

Parameters

Returns

Create object

Parameters

Returns

Create record in ticket log

Parameters

Returns

Create ticket

Parameters

Returns

Get object

Parameters

Returns

Get objects

Parameters

Returns

Get ticket

Parameters

Returns

Get users

Parameters

Returns

Import objects from CSV

Parameters

Returns

Move object

Parameters

Move ticket to another service

Parameters

Returns

Update object properties

Parameters

Update ticket

Parameters

Triggers

When a ticket field value is changed

Parameters

Returns

When a ticket transitions to a status

Parameters

Returns

When a value of an object property is changed

Parameters

Returns

When an object is created

Parameters

Returns

When an object is moved

Parameters

Returns

Definitions

SD.Ticket

Webhook.UpdatedTicket

AM.Object

AM.ObjectExpanded

AM.ObjectsExpandedApiResponse

AM.ImportCsvResponse

Common.Person

Common.UsersApiResponse

string

Additional resources