Share via

Support for Azure in China

  • Article

Break-fix support

For a comprehensive view of support plans in Azure in China, see Azure in China Support Plans. Note that the following support plans don't currently extend to China: Professional Direct or Azure Rapid Response in public Azure.

Self-help channels

We highly recommend the following resources for self-help first, to gain more flexibility:

Assisted support channels

If you require assistance, you can use the following channels:

Initial response time and scope

To understand more details about severity definition, initial response time, and scope, see Support scope and responsiveness.

Premier support

For critical business running on Azure, you should consider Premier support. It gives you:

  • Proven advisory services designed to maximize your Azure investment.
  • A designated service delivery manager committed to improve your Azure experience.
  • The highest priority reactive support to help ensure business continuity of your services.

Note

For the Premier contract, you sign up with 21Vianet technology licensor, Microsoft. Contact your Premier account manager for the details. For Premier/Unified Support tech support for China Cloud cases, you can submit tickets through Service Hub with the right workspace; and select products with names in the format of "21vianet xxx". For Sev A support tickets, please ensure you call the following China CSR number and get entitled with the 21Vianet exhibit. Otherwise, it may misroute to other queues and cause unnecessary delay.

  • For customer using landline: +86 800-820-1859
  • For customers using cell phones: +86 400-820-1859 (reachable internationally)