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Question
Tuesday, September 5, 2017 9:03 AM
Hi, I was instructed on MS telephone support to discuss my issue on Technet, so here it is:
I have legal and activated Windows 10 Pro (1703, build 15063.540).
I have been using Bitlocker feature on system drive (C:) and external drive since beginning (11 months ago).
About a month or two back (maybe with the Anniversary edition update, but I cannot confirm that), the
Bitlocker graphical interface suddenly was not able to start or be displayed from wherever I try to start it. (when I click on it, nothing happens)
Be it from "About system" window on the right - "Bitlocker settings" or by launching it from search bar in settings "Manage Bitlocker". It even disappeared from contextual menu when I right click on disks encrypted by Bitlocker in Explorer.
Though I am able to acces the command manage-bde from command line even showing status of those disks as encrypted by Bitlocker.
So what can I do to troubleshoot this and get the Bitlocker GUI up and running?
Thank you
All replies (11)
Wednesday, May 2, 2018 1:09 PM âś…Answered
Thank you for the offered solution. Unfortunately (or fortunately to say) I can not try this solution anymore, I found out, that the Bitlocker graphical interface is working now. I guess it could be due to some Windows update?
Tuesday, September 5, 2017 12:01 PM
Logon as another user (create a test admin account eventually) for a test.
Wednesday, September 6, 2017 2:50 AM
Hi Pavel,
Please try the following steps:
1.Open the Command Prompt as administrator.
2.Type the following command to unlock your BitLocker drive:
manage-bde -unlock C: -RecoveryPassword YOUR-BITLOCKER-RECOVERY-KEY-HERE
3.If your BitLocker recovery key is stored in a file on an external drive, then use this command:
manage-bde -unlock C: -RecoveryKey "PATH_OF_YOUR_BITLOCKER_RECOVERY_KEY_FILE"
4.Next turn off BitLocker Encryption:
manage-bde -off C:
Now you have unlocked and disabled BitLocker.
Restart computer and turn on BitLocker again to see if can call BitLocker UI back
Regards
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Tuesday, September 12, 2017 11:03 AM
Pavel, your feedback is needed.
Wednesday, September 13, 2017 8:18 AM
Hi, I will try the offered solutions this week, sorry for the delay.
Thursday, October 5, 2017 7:59 AM
Hi there, both logging as different admin user and turning encryption on C: off restarting and on through the command line, did not solve the issue. The Bitlocker still does not show UI when trying to launch it after these actions.
Thursday, October 5, 2017 8:32 AM
You have some corruption of parts of your OS, it seems. The best way to repair that would be to do an inplace upgrade as described here: https://www.tenforums.com/tutorials/16397-repair-install-windows-10-place-upgrade.html
Thursday, October 5, 2017 8:47 AM | 1 vote
Great, thank you for the solution and the link!
Thursday, October 5, 2017 9:08 AM
You should try it be fore you call it a solution.
Thursday, October 5, 2017 9:11 AM
Ok then
Tuesday, May 1, 2018 3:27 PM | 1 vote
Hi, i was having the same issue and was looking for a solution also. After a brief research i found a quick fix for my problem. The "Shell Hardware Detection" was disabled on my service. after setting the service back on to Automatic, i was able to manage bitlocker again.
here's a link on how to enable "Shell Hardware Detection" again: https://computerstepbystep.com/shell_hardware_detection_service.html