Excel and work is slowing when connected to WIFI

Article
2018-02-06

Question

_{Tuesday, February 6, 2018 1:32 PM}

When you open an MS Office document (Word, Excel, etc..), while in our domain, they open fast. They open fine on network shares and on the desktop.

When you are out of our domain, and try to open documents on your desktop, they open fast.

When you are out of our domain and connect to a wireless network (at home for instance) and try to open documents from your desktop, it is very slow.

When you connect to our domain from that wireless using VPN, the documents on your desktop open fast again.

It is just slow when you are out of the domain (no VPN connection) and on a network.

All replies (2)

_{Wednesday, February 7, 2018 9:02 AM}

Hi,

Do this problem appear in all Excel files?

First please try to clear cache from local computer.

Turn off the firewall or antivirus software and check if Excel will work fine.

I also suggest you go to File- Options- Trust center- Trust center settings- Privacy Options- uncheck "Let Office connect to online services from Microsoft to provide functionality that's relevant to your usage and preferences."

Please try these methods and let me know the result, I'm glad to help you.

Regards,

Emi

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_{Friday, February 9, 2018 10:04 AM}

Hi,

Just checking in to see if the information was helpful. Please let us know if you would like further assistance.