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Can't install Visual Studio Professional 2010 because of Microsoft Application Error Reporting tool

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Saturday, February 1, 2014 6:59 PM

Hello,

I'm getting an error trying to install Microsoft Visual Studio Professional 2010. This error

Microsoft Application Error Reporting: ***ERRORLOG EVENT*** : Error: Installation failed for component Microsoft Application Error Reporting. MSI returned error code 2

Those were the steps:

  1. Tried to install Visual Studio while Windows Update was installing new security updates. The installation was blocked (more than 1 hour) in the first step (installing error reporting tool). So, I cancelled the installation
  2. Once all the security updates were installed, I ran the installation again, but this time failed in a few seconds, while trying to install the reporting tool.
  3. I checked installed programs, and there was 1 entry for Microsoft Visual C++ 2010 SP1 Redistributable package - 64bit version (about 11 MB). I uninstalled it. Same error after that.
  4. I uninstalled .NET Framework, because Visual Studio was detecting it (my plan was to let Visual Studio 2010 to reinstall it again, I installed it from scratch, the first time). I didn't fix anything. Besides, Avira won't start, because a missing library (mfc100u.dll) (I don't know if because I uninstalled the VC redistributable package or .NET framework)
  5. I deleted %TEMP% folder and downloaded log collect tool http://www.microsoft.com/downloads/details.aspx?FamilyID=e0da314f-6216-4a18-bc6b-7d29cf83af20&displaylang=en. Generated vslogs.cab, which I uploaded here https://dl.dropboxusercontent.com/u/6599273/errors/vslogs.cab
  6. Ran installation again. Same error. Not even .NET framework is installed.
  7. Tried not to cry
  8. Cried a lot
  9. Wrote this.

Any clues?

Some useful data:

  • SO: Windows 7 Home Premium SP1
  • Visual Studio ISO image downloaded from dreamspark site. Extracted in hard disk. The name of ISO image was es_visual_studio_2010_professional_x86_dvd_527913.iso

Many thanks in advance

All replies (3)

Monday, February 3, 2014 2:57 AM ✅Answered

Hi jorgeas80,

>>Can't install Visual Studio Professional 2010 because of Microsoft Application Error Reporting tool

I'm afraid this info is not related to your problem. While installing Visual Studio is using this reporting tool to report errors for you. So it is not the reason.

Then I checked your detailed logs. The problem seems pending on the following:

1 Windows Update is not properly updated :

error info: Error 1935. An error occurred during the installation of assembly 'Microsoft.VC80.CRT,version="8.0.50727.42",type="win32",processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b"'. Please refer to Help and Support for more information. HRESULT: 0x80070BC9

0x80070BC9 always related to a Windows Update problem. Please esure all updates are installed.

2. Windows Installer problem:

Source:MsiInstaller  Id:11305 (0x00002C29)  Time:2014.02.01 19:01:37  Type:ERROR
Strings (7):[Producto: Microsoft Visual Studio 2010 Professional - ESN - Error 1305.Error al leer el archivo F:\Programas\Windows\Visual Studio 2010 Professional (x86) - DVD (Spanish)\es_visual_studio_2010_professional_x86_dvd_527913\vs_setup.msi.  Error del sistema 14007. Compruebe que el archivo existe y que puede obtener acceso a él.]

I cannot translate this error, however, 14007 is always related to Windows Installer Service.

Please try refer to this page to troublshoot your windows installer service problem:

http://support.microsoft.com/kb/2438651/en-us

3. Dreamspark ISO is a little different from normal installer, I don't have the student license to dowload it from there. You'd better consult them to check your ISO. Make sure the iso is good. It would be better if they can provide ISO hash. You can verify your ISO with this tool  File Checksum Integrity Verifier

Regards,

Barry Wang
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Monday, February 3, 2014 10:13 AM

Hello Barry,

Many thanks for your useful response. It drove me to the solution. I fixed it this way:

  • Execute Windows Update again.
  • Install Visual Studio 2010 Express. Not really needed, but with it, the "Microsoft Report Tool" error didn't show up.
  • Uninstall Visual Studio 2010 Express, and install Visual Studio 2010 from the original ISO image (not a folder in my hard disk, as I did it the first time). The error you couldn't translate (in Spanish, sorry) said that there was a missing file in the installation root (my hdd folder), even when the file was there (¿?). It's working now.

I don't know who did the trick (Visual Studio 2010 Express or the original ISO image), but your response definitely helped. So thanks again!

Tuesday, October 11, 2016 6:05 PM

One reason you can receive the message "Error: Installation failed for component Microsoft Application Error Reporting. MSI returned error code 2" during an installation of VS 2010 is when the ISO contents have been extracted to a folder, causing the longest file and folder names to be *too long*.

The problem is resolved by re-locating the installation files to a shorter parent path, such as in C:\Temp