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unrecoverable error occurred on a virtual processor that caused a triple fault

Question

Tuesday, August 9, 2011 3:32 AM

any idea what is wrong if anything?

Log Name:      Microsoft-Windows-Hyper-V-Worker-Admin

Source:        Microsoft-Windows-Hyper-V-Worker

Date:          8/7/2011 11:39:51 PM

Event ID:      18560

Task Category: None

Level:         Critical

Keywords:      

User:          NETWORK SERVICE

Computer:      rocky

Description:

'Suse VM3 Prod' was reset because an unrecoverable error occurred on a virtual processor that caused a triple fault. If the problem persists, contact Product Support. (Virtual machine ID 6C3CFD6B-965D-4C56-B3AB-7BEBB6C9CFD4)

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Microsoft-Windows-Hyper-V-Worker" Guid="{51DDFA29-D5C8-4803-BE4B-2ECB715570FE}" />

    <EventID>18560</EventID>

    <Version>0</Version>

    <Level>1</Level>

    <Task>0</Task>

    <Opcode>0</Opcode>

    <Keywords>0x8000000000000000</Keywords>

    <TimeCreated SystemTime="2011-08-08T04:39:51.569790700Z" />

    <EventRecordID>2610</EventRecordID>

    <Correlation />

    <Execution ProcessID="6172" ThreadID="5500" />

    <Channel>Microsoft-Windows-Hyper-V-Worker-Admin</Channel>

    <Computer>rocky</Computer>

    <Security UserID="S-1-5-20" />

  </System>

  <UserData>

    <VmlEventLog xmlns:auto-ns2="http://schemas.microsoft.com/win/2004/08/events" xmlns="http://www.microsoft.com/Windows/Virtualization/Events">

      <VmName>Suse VM3 Prod</VmName>

      <VmId>6C3CFD6B-965D-4C56-B3AB-7BEBB6C9CFD4</VmId>

    </VmlEventLog>

  </UserData>

</Event>

All replies (8)

Tuesday, August 9, 2011 5:57 AM âś…Answered

Hi,

This error might happen if :

* a power saving setting in bios is enabled

* at least one cpu hardware problem

 

you may refer to following post :

http://social.technet.microsoft.com/Forums/eu/winserverhyperv/thread/376cb83c-ed16-493a-a993-73ee27cb259c

 

hope it helps.

MCTS, 2008R2 Server Virtualization http://erkanaksoy.net


Tuesday, February 19, 2019 10:33 AM | 1 vote

YEARS later, Server 2019 (not that it is ready OS for Production)

Same happens.

Deleted VM, re-created, works fine

So there is something odd about it (it was in fact VM that was "taken" over from Hyper-V after server upgrade to 2019)


Thursday, March 7, 2019 1:30 PM

Try changing the MAC address of the machine and booting it. If you have a Dynamic MAC assigned, set it to static and change it. You can change it back if needed. I came across this in Server2019 (different OS) than the original post. But this could help you.

Source:

http://www.checkyourlogs.net/?p=59953

Server 2016 and 2019 are similar enough that this could be the fix for you. Heck MS has a history of reintroducing bugs. Don't try replicating MS Office files using DFS-R in server 16/19 either... You'll lose data. That was a bug that has existing since Windows Server 2003 R2 and they've reintroduced it in every version of server OS since then. 

https://techcommunity.microsoft.com/t5/Windows-Server-for-IT-Pro/DFSR-delete-the-file-before-replica...

Windows<g class="gr_ gr_21 gr-alert gr_gramm gr_inline_cards gr_run_anim Punctuation multiReplace" data-gr-id="21" id="21">....</g> It's a special OS...


Thursday, March 7, 2019 1:31 PM | 1 vote

Try changing the MAC address of the machine and booting it. If you have a Dynamic MAC assigned, set it to static and change it. You can change it back if needed. I came across this in Server2019 But it is an acknowledged bug in 2019. 

Source:

http://www.checkyourlogs.net/?p=59953

Heck MS has a history of reintroducing bugs. Don't try replicating MS Office files using DFS-R in server 16/19 either... You'll lose data. That was a bug that has existing since Windows Server 2003 R2 and they've reintroduced it in every version of server OS since then. 

https://techcommunity.microsoft.com/t5/Windows-Server-for-IT-Pro/DFSR-delete-the-file-before-replica...

Windows<g class="gr_ gr_21 gr-alert gr_gramm gr_inline_cards gr_run_anim Punctuation multiReplace" data-gr-id="21" id="21">....</g> It's a special OS...


Thursday, March 14, 2019 7:28 PM

Absolutely, that is the "workaround" due to the now known bug.

Why did I not think about it in first place? Maybe because I still had some faith left in Microsoft. But not any more. They do make half a**ed solutions in just about every product they release


Tuesday, April 2, 2019 5:26 AM

Worked for me! Thanks. :)


Monday, February 24, 2020 9:48 PM

When I do read this blog post - I just have 1 question : https://american-boffin.com/2019/01/17/virtual-machines-do-not-boot-after-moving-from-windows-server-2012-r2-to-windows-server-2019/

Have anybody tried to note down the STATIC MAC, before change to Dynamic, and then boot up - shutdown, and change back to STATIC MAC as origin?

I know we have alot of customers which have assigned a STATIC MAC for license purpose - this will cause them alot of pain, that I would love to avoid. :(


Wednesday, March 11, 2020 9:34 AM

Microsoft?
Anybody?

I dont have installed this : KB4497934 - since I installed the Server 2019 later, I only has this installed KB4532691.
Can I apply KB4497934, or is it superseeded - and does it even work as Ben states here : https://american-boffin.com/2019/01/17/virtual-machines-do-not-boot-after-moving-from-windows-server-2012-r2-to-windows-server-2019/

Thank you so much!