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Question
Saturday, January 27, 2018 1:39 AM
I Upgraded w7 to Windows 10. Upgrade went well and Windows 10 works just fine, but whenever I reboot I see this message on the desktop inside a small window:
RunDLL
There was a problem starting C:\Program
The specified module could not be found.
I cannot expand the error window and there is nothing else to see. I click the OK button and the error window goes away and everything seems to work just find. There are no additional Windows updates to install either.
Normally when you see something like this it will have a specific file that's having a problem. How do I track down where the problem is?
All replies (11)
Saturday, January 27, 2018 1:58 AM
Hi Paul5050,
Please refer to the following article and solve your issue.
How to Fix "The specified module could not be found" Error on Windows?
https://ugetfix.com/ask/how-to-fix-the-specified-module-could-not-be-found-error-on-windows/
Regards,
Ashidacchi
Saturday, January 27, 2018 4:49 PM
Hi Paul5050,
Please refer to the following article and solve your issue.
How to Fix "The specified module could not be found" Error on Windows?
https://ugetfix.com/ask/how-to-fix-the-specified-module-could-not-be-found-error-on-windows/Regards,
Ashidacchi
Hi,
I looked at these four registry entries:
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunOnce
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\RunOnce
Three of them contain only one entry, which is: Name=Default Type=REG_SZ Data=(value not set)
This entry "Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run" contains:
So I don't see the offending entry of: C:\Program
Sunday, January 28, 2018 12:27 AM
Hi Paul5050,
According to your screenshot (registry), your computer is made by Lenovo and has MalwareBytes installed.
Please try this:
(1) export registry keys for backup:
"Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run"
(2) delete all keys/entries except "(Default)" and "SecurityHealth":
(delete keys in the red rectangle)
(3) close Regedit > reboot your computer > check if
(a) RunDLL error appears
(b) mouse works fine
(c) ThinkVantage (Lenovo utility) can be executed
(d) you can hear some sound (you can play music)
Regards,
Ashidacchi
Tuesday, January 30, 2018 9:12 AM
Hi Paul,
Was the issue resolved?
Bests,
Please remember to mark the replies as answers if they help.
If you have feedback for TechNet Subscriber Support, contact [email protected].
Wednesday, January 31, 2018 1:00 AM
Hi Paul5050,
According to your screenshot (registry), your computer is made by Lenovo and has MalwareBytes installed.
Please try this:(1) export registry keys for backup:
"Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run"(2) delete all keys/entries except "(Default)" and "SecurityHealth":
(delete keys in the red rectangle)
(3) close Regedit > reboot your computer > check if
(a) RunDLL error appears
(b) mouse works fine
(c) ThinkVantage (Lenovo utility) can be executed
(d) you can hear some sound (you can play music)Regards,
Ashidacchi
Hi Ashidacchi,
I deleted those 5 reg keys and un-installed MWB. The mouse and audio still work, but I still get the RunDll error :-(
Wednesday, January 31, 2018 2:14 AM
Hi Paul5050,
I would like to confirm:
(1) When does the window (RunDLL) appear? just after Desktop arrears?
(2) About Windows:
-- edition (Home, Pro, Enterprise, etc) and architecture (64-bit, 32-bit)
-- version and build? (please insert a scheenshot)
[Windows] key + [R] > type "winver" > [Enter]
(3) What have you done regarding to
How to Fix "The specified module could not be found" Error on Windows?
Please provide what you have done one by one.
Regards,
Ashidacchi
Sunday, February 11, 2018 7:45 PM
1. The RunDLL msg appears about 90 seconds after the desktop appears. And it does not appear if I boot to safe mode with networking.
2. Windows 10 PRO ver 1709 (os build 16299.192)
3. I did all steps at that link. But the full program is show as
RunDLL
There was a problem starting C:\Program
The specified module could not be found
And there is no entry like that in Registry
Monday, February 12, 2018 2:32 AM
Hi Paul5050,
Have you scanned whole of your computer by some antivirus software?
If not, please try.
Regards,
Ashidacchi
Tuesday, February 13, 2018 9:06 PM
I ran a full virus scan, nothing was found.
Wednesday, February 14, 2018 9:18 AM
1) What is the status of the files on the computer?
2) Had you backed up the files to another drive or to the cloud?
3) Had you made a backup image?
4) Are there important files that you need on the drive or could you perform a clean install?
To evaluate the computer environment please post logs for troubleshooting.
Using administrative command prompt copy and paste this whole command:
Make sure the default language is English so that the logs can be scanned and read.
https://www.tenforums.com/tutorials/3813-language-add-remove-change-windows-10-a.html
The command will automatically collect the computer files and place them on the desktop.
Then use one drive or drop box to place share links into the thread for troubleshooting.
It will automatically collect these files: msinfo32, dxdiag, mini dumps, drivers hosts, install, uninstall, services, startup, event viewer files, etc.
Open administrative command prompt and copy and paste the whole command:
copy %SystemRoot%\minidump\.dmp "%USERPROFILE%\Desktop\&dxdiag /t %Temp%\dxdiag.txt© %Temp%\dxdiag.txt "%USERPROFILE%\Desktop\SFdebugFiles\&type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\hosts.txt"&systeminfo > "%USERPROFILE%\Desktop\systeminfo.txt"&driverquery /v > "%USERPROFILE%\Desktop\drivers.txt" &msinfo32 /nfo "%USERPROFILE%\Desktop\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\eventlog.txt"® export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall "%USERPROFILE%\Desktop\uninstall.txt"® export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components" "%USERPROFILE%\Desktop\installed.txt"&net start > "%USERPROFILE%\Desktop\services.txt"&REM wmic startup list full /format:htable >"%USERPROFILE%\Desktop\startup.html"&wmic STARTUP GET Caption, Command, User >"%USERPROFILE%\Desktop\startup.txt"
Sometimes the dxdiag file needs to be found and saved manually: In the left lower corner search type: dxdiag > When the DirectX Diagnostic Tool opens click on the next page button so that each tab is opened > click on save all information > save to desktop > post one drive or drop box share link into the thread
1) Open administrative command prompt and type or copy and paste:
2) sfc /scannow
3) dism /online /cleanup-image /restorehealth
4) chkdsk /scan
5) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
Monday, February 19, 2018 1:54 AM
just came across this as well with one of my clients
Did a whole load of troubleshooting and don't know if it will help others but found that it was the lenovo power management causing the issue in my case.
was a slow process of disabling all non-microsoft services and then slowly disabling startup items until i came across the correct one.
taskmanager > startup tab
hope this helps others in the same stuation
IT consultant at http://completecomputing.net Providers of IT support and Networking solutions in Glasgow and Beyond.