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Windows Hello for Business -Your credentials could not be verified.

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Tuesday, January 29, 2019 10:01 AM

Hi

We are just piloting Windows Hello for Business and have setup the using the Key-Trust model, which seems fine, the test user was added to the group and when they logged in it asked them to Set a PIN, which they did and it said successfully, but they can't unlock/login with the PIN or Face - it just says Your credentials could not be verified. Any ideas where to look next?

It has been more than 30 mins.

Thanks!

All replies (2)

Thursday, January 31, 2019 11:59 AM âś…Answered

Thanks for the reply, it appears upgrading to the latest version of Azure AD Connect fixed the issue.

Cheers

Wednesday, January 30, 2019 9:19 AM

Hi,

 

Please try to create a new PIN by the following link:

https://support.microsoft.com/en-us/help/4026196/windows-pin-sign-in-issues

 

You can also refer to the similar issue with your post:

https://serverfault.com/questions/918760/windows-10-hello-on-domain-joined-computer-credentials-could-not-be-verified/918762

 

Note: This is a third-party link and we do not have any guarantees on this website. And Microsoft does not make any guarantees about the content.

 

Hope these are helpful.

Please remember to mark the replies as answers if they help.
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