Note
Access to this page requires authorization. You can try signing in or changing directories.
Access to this page requires authorization. You can try changing directories.
Question
Friday, February 26, 2016 12:56 PM | 1 vote
this question was originally posted in the microsoft community but I was advised to move it here:
I'm running remote desktop connection on windows 10 and it won't connect to a remote machine on my own LAN, the error message is:
"This computer can't connect to the remote computer.
Try connecting again. If the problem continues, contact the owner of the remote computer or your network administrator."
There's nothing wrong with the remote machine because other windows computers on the same lan can connect to it but the windows 10 machine can't. The error message above doesn't give any reason or error number as to why it fails. I've been through the firewall settings, everything looks ok and I'd also tried turning the firewall off, it made no difference.
I expect I may find something if I look in the event logs but I can't see anything there relevant to these failed connections. Where exactly would such info be in the logs?
All replies (9)
Friday, February 26, 2016 1:11 PM ✅Answered | 1 vote
What are you putting on the Windows 10 machine to connect to the host? i.e. the name or an IP address? If a name can you ping the name and does it resolve to the correct address for the target host machine?
Not sure what the host you are trying to connect to is, but if that have a look in Event Viewer, Application and Service Logs > Microsoft > Windows> > RemoteDesktopServices-RdpCoreTS > Operational log? If not say what the host is.
On a Windows 10 client it will log in Event Viewer, Application and Service Logs > Microsoft > Windows> TerminalServices-ClientActiveXCore > Microsoft-Windows-TerminalServices-RDPClient/Operational on connect attempts, but that does not really show any further information in for me.
Try the ping make sure it is resolving the correct address.
Monday, February 29, 2016 7:46 AM ✅Answered | 1 vote
Hi，
What's your remote computer Operating System? And what's Operating System of other Windows computers that works fine?
Please confirm that your network location on Windows 10 is not "public":
1.Open gpedit.msc.
2.Goto Computer Configuration > Windows Settings > Security Settings > Network List Manager Policies.
3.Find the Network Name of your network connection on the right side of the window (may be just Network) and double-click it to open its Network Properties dialog
4.Goto the Network Location tab and change the “Location Type” to "Private".
In addition, try this:
Control Panel > System and Security > Windows Firewall -> Turn Windows firewall on or off -> Inbound rules
Enable rules : Remote Desktop and related other rules.
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected].
Monday, March 14, 2016 1:50 PM ✅Answered
The remote computer is a linux server (command line only) The other computer (on my lan) that connects fine to it is a windows xp machine.
I would suspect the Linux server does not support a high enough version of RDP protocol for Windows 10 to connect. So have a look into what is running the RDP server on the Linux machine and see if there is any update or advice for getting that working with Windows 10.
Monday, March 14, 2016 8:24 AM
thanks for your response and sorry for my delay in following this up. I'm putting the ip address of the remote machine into the windows 10 machine. I went to the log you specified and saw four entries related to the failed connection:
1) RDP ClientActiveX is trying to connect to the server (172.16.1.180) <-- remote machine on my lan
2) The multi-transport connection has been disconnected
3) RDP ClientActiveX has been disconnected (Reason= 1801) <-- don't know what 1801 means
4) Server supports SSL = not supported
5) Base64(SHA256(UserName)) is = -
6) The multi-transport connection has been disconnected
7) RDP ClientActiveX has been disconnected (Reason= 2308) < don't know what 2308 means
this problem is in a windows 10 machine. Again, I have a windows xp mahine on the same lan that has no problem connecting to the remote machine (172.16.1.180).
Thankd for any further help.
Monday, March 14, 2016 8:41 AM
thanks for your response and sorry for my delay in following this up.
The remote computer is a linux server (command line only) The other computer (on my lan) that connects fine to it is a windows xp machine.
I did the two steps you mentioned but it made no difference. RD still fails with the above error message. I have a feeling the problem is in the RDC program itself but i can't find any instructions as to how one uninstalls RD and then re-installs it.
Wednesday, March 16, 2016 7:58 PM
the rdp on the linux server is part-of/given-out-by VirtualBox
Wednesday, March 16, 2016 8:44 PM
Related Content?
Robert Aldwinckle
Thursday, March 17, 2016 9:11 AM
yes! success! mr happy you were right. I was running virtualbox-4.3 on the linux server and I uograded it to 5.0.16 (the latest) and rdc is now working from the windows 10 machine. Thanks so much for your help.
Thursday, March 17, 2016 1:54 PM
Well good to hear you have got it sorted. Thanks for letting us know.