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"The server is not available. Try connecting this computer again."

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Question

Tuesday, May 23, 2017 12:15 AM

Hi

I am tryin to connect a windows 10 professional computer to a Windows Server Essentials 2012 R2 Server.

The connector software installed and I entered the credentials of a user that was created on the server, however I see the following message.

"The server is not available. Try connecting this computer again."

I am able to ping the server and I am able to also see the shared folders on the server via Windows explorer.

What do I need to do to get the win10 Desktop to connect via the connector software?

thanks

vik

All replies (3)

Tuesday, May 23, 2017 2:21 AM ✅Answered

This solved the problem I had with connecting the desktop to the Server

https://social.technet.microsoft.com/Forums/en-US/7104966a-ac4f-4a96-95d9-5e8509c0b3d7/connector-software-for-windows-10-pro-to-server-essentials-2012?forum=win10itpronetworking&prof=required 

Wednesday, May 24, 2017 8:17 AM

Hi,

Thank you for taking the time to have an update about the result. The detail sharing might be helpful for other people who has the similar problem. 

More information just for your reference:
The steps you mentioned is:

  1. Editing registry on the client to skip domain join process during Connector installing/configuring. 
  2. Manually download/install Connector and manually join client to domain.

I am not sure whether this problem only happens on specific client, or, other client also has the similar problem. In general, you may try below suggestion:

  1. On the client, open TCP/IP Properties, make sure that there is only one Preference DNS server configured, and it is the IP address of your Essentials Server.
  2. Synchronize the date and time on the client computer with those on the server. 
  3. Make sure that the server’s free memory is more than 5 percent.
  4. On the client, make sure that you can successfully ping IP address/FQDN of the server.
  5. Make sure that your server/client is fully patched with Windows Update, it might be helpful for resolving some known issues.
  6. If all above methods are not helpful, collecting log files - ClientDeploy.log and ComputerConnector.log – which are located in the folder "%programdata%\Microsoft\Windows Server\logs\".

Best Regards,
Eve Wang

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Wednesday, September 12, 2018 6:53 PM

I found my PC was using IPv6 for DNS resolution, so I manually set the IPv6 DNS server address on the client PC to be the IPv6 address of the server.  This sorted my problem.