User name not displayed correctly in Outlook Calendar view; shows /O=...

Article
2013-09-02

Question

_{Monday, September 2, 2013 3:09 PM}

I'm testing out Office 2013 on my own PC and have this issue with the Calendar view for my own appointments: my name is displayed as in the full /O /OU /CN format. The same thing is shown when I create a meeting - this appears as the first in the list of Attendees.

The image below illustrates this, the meeting outlined in red being one that I've created.

Any ideas what causes this and how it's fixed please?

Calum

All replies (16)

_{Tuesday, September 3, 2013 4:50 AM}

Please try to rename the OAB file in user profile and redownload OAB within Outlook

Windows 7, Windows 8
%userprofile%\AppData\Local\Microsoft\Outlook

We’ll find a folder called Offline Address Books which itself holds subfolders with named after Account GUIDs. When you have multiple Exchange accounts configured, you’ll find a folder for each account that you have. The quickest and most thorough method is to simply rename the Offline Address Books folder by appending .old behind it.

After that, please manually download the OAB file from Send/Receive> Send/Receive Groups-> Download Address Book...

If you are still having issues, please recreate your mail profile to check the result. Thanks.

Cheers,
Tony Chen
Forum Support
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_{Tuesday, September 3, 2013 7:47 AM}

Hi Tony,

Thanks for your help. I've followed your suggestions but it doesn't seem to have made any difference. I note that even blitzing the mail account (deleting it in Mail then renaming the %userprofile%\AppData\Local\Microsoft\Outlook folder) in Office 2013 doesn't seem to be as drastic as earlier versions; the .dat equivalent of the nk2 file seems to be pervasive, recreating itself automatically. Could be handy in future but not much good to me now!

Short of deleting my AD profile on the PC, can you think of any other steps I can take?

Calum

_{Wednesday, September 4, 2013 2:09 AM}

Short of deleting my AD profile on the PC, can you think of any other steps I can take?

Hi Calum,

I mean we may try to create a Outlook profile but not deleting Windows user profile to test.

http://support.microsoft.com/kb/829918/en-us

_{Wednesday, September 4, 2013 7:22 AM}

Hi Tony,

I tried that first and still no change...

Calum

_{Friday, September 6, 2013 1:50 PM}

Although you've renamed the OAB, do you still in Exchange online mode? Try in Outlook cached mode and check the result. Thanks.

_{Monday, September 9, 2013 12:56 PM}

Hello, any update?

Tony Chen

_{Monday, September 9, 2013 2:37 PM}

Hi Tony,

By default I'm in cached Exchange mode but I've deleted and recreated my profile in Online mode and then back again and the problem still exists.

Calum

_{Thursday, September 12, 2013 2:55 AM}

Try clearing the user's name from the autocomplete cache, or empty it completely from File > Options > Mail tab. And then switch to Exchange online mode to check the result.

By the way, did you move mailboxes recently? That is a common cause of this sort of problem.

_{Thursday, September 12, 2013 1:35 PM}

Hi Tony,

Sorry, that hasn't worked either.

I moved all mailboxes last year from one Exchange database to another but that was long before I installed Office 2013.

thanks

Calum

_{Sunday, September 15, 2013 4:49 PM}

HI Calum,

Could please let us know which Exchange server this user mailbox belongs to? Exchange 2007\2010\2013?

Since when are we experiencing this issue?

Was this working earlier?

What changes has been made since then you might be noticing this issue?

Have we imported user calendar from PST?

Is outlook client configured in cached exchange mode or online mode?

Validate if the legacyExchangeDN value displayed in the calendar is the same legacyExchangeDN value on the user mailbox. This can be validated by running get-mailbox useralias | fl name,*DN*?

If this does not match the add the legacyExchangeDN displayed in the calendar view as x500 address to the user mailbox in question. Check if we still notice this behavior?

If any of the above actionable does not fix the issue, then this might required to be reproduced in the test lab as to see why this is happening and what could be the fix based on the answer you share with us for the above questions.

Thanks,
V .Sujith Nair

_{Monday, September 16, 2013 8:45 AM}

Hi,

It's Exchange 2010; I thought it was just with Outlook 2013 but logging into a 2007 box shows the same behaviour. I'm sure it was OK before I moved to 2013 (from 2010) but I may not have noticed! The calendar may have been imported from a Lotus Notes-generated PST some years ago; I don't recall unfortunately. Outlook shows this behaviour in cached and online modes.

The calendar view shows: /O=COMPANY NAME/OU=EXCHANGE ADMINISTRATIVE GROUP (FYDIBOHF23SPDLT)/CN=RECIPIENTS/CN=FIRSTNAME LASTNAME1C86FA1F

Running get-mailbox useralias | fl name,*DN*? gives: CN=FirstName LastName, OU=IT,OU=Users,OU=Company,DC=uk,DC=Domainname

I'm not sure how to legacyExchangeDN displayed in the calendar view as x500 address to the mailbox. How is this done please?

thanks for your help.

Calum

_{Tuesday, September 17, 2013 3:44 AM}

Hi,

This is the sort of output you should be getting when running the cmdlet and not just CN=FirstName LastName, OU=IT,OU=Users,OU=Company,DC=uk,DC=Domainname.

Take a look at the LegacyExchangeDN value from the output you are getting while running the cmdlet which I had shared with you and if it is the same value which shows up in calendar view?

If this is not the case, then add the legacyExchangeDN value displayed in the calendar view and add this as an x500 address for the user in question.

Thanks,

V. Sujith Nair

_{Friday, September 20, 2013 8:56 AM}

Yes, the value showing up in the calendar view is the same as the LegacyExchangeDN value.

thanks

Calum

_{Sunday, September 22, 2013 6:12 PM}

Hi Calum,

It is very wired that you are noticing legacyExchangeDN value instead of the organizer name in the calendar event. It might require detailed investigation and would be better if this is happening for most of the calendar events, you open a ticket with MS.

I was unable to reproduce the issue in the test lab with Outlook 2007/2010/2013 even after disconnecting the mailbox and reconnecting it to the new AD account. A thought though, comparing the MAPI property dump for the one which appears corrupt and another one which works fine should be a good thing to compare. This is for sure some MAPI property which is missing on the affected event.

Thanks,
V. Sujith Nair.

_{Tuesday, October 1, 2013 11:16 AM}

Hi,

When I run

get-mailbox useralias | fl name,*DN*?

against another user I get the same results as for mine. I notice I get the line:

QueryBaseDNRestrictionEnabled = False

(for all aliases) after the ServerLegacyDN line. Is this important?

Calum

_{Wednesday, October 9, 2013 5:16 AM}

It shouldn't really matter.

Sujith

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User name not displayed correctly in Outlook Calendar view; shows /O=...

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