Outlook 2010 stuck on Data File Check in Progress

Question

_{Tuesday, June 25, 2013 2:51 PM}

First off, I'm using Exchange 2007 and the user has Outlook 2010 installed on a Windows 7 32 bit machine. When the user opens outlook, the Data File Check in Progress gears show up in the bottom toolbar, and Outlook becomes unstable and eventually unresponsive. I suspect the issue is that they have a 5 GB ost file and Outlook is having trouble reading the whole thing and fixing any errors. I'm trying to figure out how to cancel the data file check. I've set the user up on a different Win7 machine and Outlook loaded the .ost fine so I'm not worried about a corrupted profile. I've tried running Outlook in safe mode, removing and readding the mail profile, manually replacing the ost with the file from the other machine, even removing office 2010 and reinstalling but nothing seems to clear whatever is telling Outlook to perform a data file check. Is there any way to get the file check to stop, or does anybody know how to stop it from crashing Outlook? Let me know if you need any more information and I'll gladly provide it. Thanks for any help.

EDIT: I ended up removing the user's account from windows and added them again and it worked fine. Something in the user's account must have been messing it up.

All replies (3)

_{Tuesday, June 25, 2013 2:57 PM ✅Answered}

Hi

Did you try deleting the outlook folder from C:\Users\Username\AppData\Local\Microsoft\Outlook or delete all the files within that directory? and start outlook so it redownload the data from exchange?

When recreating the new profile make sure you dont enable cache mode and see if outlook opens fine when working online with exchange.

_{Tuesday, June 25, 2013 3:00 PM}

I did try deleting the files but I hadn't thought to try it without cached mode. I'll give that a shot, thanks.

_{Thursday, August 7, 2014 4:02 AM}

This dismiss my problem.

Thanks,

Haisheng