Wi-fi turns off immediately

Question

_{Monday, August 26, 2019 3:20 AM}

Hi 

I have received new HP Elite Book computer and everything is working fine except wi-fi. As soon as I turn it on it turns off after 5 seconds and so far I cannot use this computer with wi-fi this is Windows 10 pro with 1903 update on it and this is where problems started to happen when i updated to that version

Some people revert drivers back to Windows 8.1 but i was not lucky with that too

Anyone would have an idea why brand new computer would keep turning off wi fi i searched on the internet for about a week but no way to get wi fi back on this computer

Dalibor Bosic

All replies (5)

_{Monday, August 26, 2019 3:32 AM}

I have run Windows troubleshooter on WI fi and troubleshooter says Windows capability is turned off and it say not fixed

Dalibor Bosic

_{Monday, August 26, 2019 3:38 AM}

Kindly go through the following Microsoft reference:

Fix network connection issues in Windows

Click Settings

Click on Update & Security.

Click on Troubleshoot.

Select the Network Adapter option.

Click the Run the troubleshooter button

Select the network adapter you want to fix, in this case Wi-Fi.

To reset your Wi-Fi adapter, use these steps:

Open Settings.

Click on Network & Internet.

Click on Status.

Click the Network reset link.

Click the Reset now button

S.Sengupta,Microsoft MVP Windows and Devices for IT, Windows Insider MVP

_{Monday, August 26, 2019 4:01 AM}

same thing wi fi turns off immediately after i turn it on looks like no more wi fi is this something that was decided to do or i cannot understand since I have an old XP computer and wi fi is still working there

Dalibor Bosic

_{Monday, August 26, 2019 8:06 AM}

Hello,

You may need to upgrade the network adapter/driver to latest version, which is compatible with Windows 10 V1903. So go to HP's website and install latest network drivers for your system model.

Regards.

Microsoft MVP (Windows and Devices for IT)

Windows Insider MVP

Windows Help & Support [www.kapilarya.com]

_{Tuesday, August 27, 2019 2:54 AM}

I have tried fresh new installation and everything is working fine untill i come to last updates then wi fi automatically turns off

So looks like 1903 is fine however some updates just kill Wi fi and after that is fresh installation nothing else helps just stop updates otherwise it is reinstall 10 times a day

Apparently some new updates crash wi fi and no help i tried everything on the internet and nothing it just says wi fi capability not available and network troubleshooter cannot fix it then it is full reinstall did this already 10 times but every time I apply new update wi fi is no longer available

Dalibor Bosic