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Question
Monday, May 19, 2014 11:44 AM
Microsoft Visual Studio 2010 Tools for Office Runtime (x86) got caught up in moving some programs and files from 32 bit XP to 64 bit Windows 7 with PC Mover.
PC Mover didn't tag it as being incompatible or unsafe on the target system and shoved it into Windows 7 same as it did all the other software that's working fine.
Now Windows Update keeps trying to update this and failing and uninstalling it won't work because the uninstaller for it fails due to it being on a 64 bit version of Windows.
How about a hotfix or uninstaller (that is just an uninstaller) to rip this incompatible version out by the roots?
All replies (3)
Thursday, May 22, 2014 3:14 AM âś…Answered
Hi Galane,
If you can't use "msiexec /x" to uninstall it, I am afraid the installation of the file has been corrupted after you upgraded your OS. You may only reinstall your OS to solve the issue.
If you want to trick the process, you could use the process monider tool.
http://technet.microsoft.com/en-us/sysinternals/bb896645.aspx
Here are some articles about how to use the tool.
http://blogs.technet.com/b/askperf/archive/2007/06/01/troubleshooting-with-process-monitor.aspx
http://support.microsoft.com/kb/939896
Regards,
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Tuesday, May 20, 2014 8:22 AM | 2 votes
Hi Galane,
I think you want to uninstall Microsoft Visual Studio 2010 Tools for Office Runtime (x86), but it always fails.
Please follow these steps to uninstall it to see if it could help you.
1. Download msiinv.zip from the following location:https://onedrive.live.com/redir.aspx?cid=27e6a35d1a492af7&resid=27E6A35D1A492AF7!910&parId=27E6A35D1A492AF7!376&authkey=!ANs8Pr0aVhaT_qQ
We could use the tool to find the product key for Microsoft Visual Studio 2010 Tools for Office Runtime (x86).
2. Extract the contents of msiinv.zip to the folder c:\msiinv on your system
3. Click on the Start menu, choose Run, type cmd and click OK
4. Type this command: c:\msiinv\msiinv.exe -p > c:\msiinv\msiinv_output.txt
The command will create a text file named c:\msiinv\msiinv_output.txt with a list of each product that Windows Installer thinks is installed on the system. Then you can open the text file in any text editor and search the list of products for the name of the product that setup told you to uninstall.
5. Now we have the Windows Installer product code and we can use that to uninstall the product by running msiexec /x <product code> (make sure that you include the curly braces in this command line).
More Info about msiexec:http://technet.microsoft.com/en-us/library/cc759262(v=ws.10).aspx
If you have question about the steps, please refer to the blog below.
Regards,
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Tuesday, May 20, 2014 9:59 AM
I got msiexec /x {0A17C91C-A455-3E89-B8B7-44E192F79635}
It fails to uninstall because it does the same thing as using Programs and Features, runs the combination install/uninstall/repair for the 32 bit version of Microsoft Visual Studio 2010 Tools for Office Runtime (x86) which detects that it's running on a 64 bit system and quits because it cannot *install* or *repair*. Apparently since installing this isn't supposed to be possible on 64 bit Windows, the setup for it is not written to *uninstall* from any version of Windows it cannot *install* it onto.
That's why I need to know what to use Regedit to delete and which files to delete, because nothing included with this software is going to be able to remove it unless it can be tricked into thinking it's uninstalling from a 32 bit system.