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Question
Friday, June 14, 2019 9:28 AM | 1 vote
Everytime i try to install vs i simply can't.Iget this error("Sorry,something went wrong)
Please tell me what can i do to solve this problem.
All replies (4)
Monday, June 17, 2019 2:02 AM | 3 votes
Hi TheLouget,
Welcome to the MSDN forum.
Before the installation, please make sure windows update is up to update, clean up %temp% folder and temporarily disable any antivirus software and run the installer as administrator.
If not works, please try to clean up the installed VS like the following and re-install it:
- See if you have this file on your machine: "%programfiles(x86)%\Microsoft Visual Studio\Installer\resources\app\layout\InstallCleanup.exe"
- If so, please launch it from an admin command prompt with a -full param:
InstallCleanup.exe -full
- If not, please manually delete the "%programfiles(x86)%\Microsoft Visual Studio\Installer” folder
- Relaunch the newly downloaded vs_enterprise.exe (or vs_professional.exe or vs_community.exe…)
- Allow the first step to install the installer
- Once the installer comes up and you can see workload choices (.net desktop and the like), close it
- Go launch the same InstallCleanup.exe to clean up old build of VS
- Then re-run the VS installer to install
If this issue persists, I need your help to collect the installation log files. Download collect.exe from the link https://aka.ms/vscollect and go to %TEMP% find the file vslogs.zip, upload to https://onedrive.live.com and share the link in here.
Best regards,
Sara
MSDN Community Support Please remember to click "Mark as Answer" the responses that resolved your issue, and to click "Unmark as Answer" if not. This can be beneficial to other community members reading this thread. If you have any compliments or complaints to MSDN Support, feel free to contact [email protected]
Thursday, June 20, 2019 1:42 AM
Hi TheLouget,
Do you have any updates? If this installation still failed, please feel free to let us know and share the log files.
If you have already solved this issue, we are welcome you share the solution or mark the helpful reply in here, thanks for your cooperation.
Have a nice day!
Best regards,
Sara
MSDN Community Support Please remember to click "Mark as Answer" the responses that resolved your issue, and to click "Unmark as Answer" if not. This can be beneficial to other community members reading this thread. If you have any compliments or complaints to MSDN Support, feel free to contact [email protected]
Wednesday, February 26, 2020 8:45 PM
been trying to get vs 2019 community installed but doesnt seem to do anything. i do not have an installer folder mentioned above. here is the zip file you requested. thanks.
https://1drv.ms/u/s!AsmAKHezaGSQiRFbYcH-Dl0mE9m9?e=W53bma
Friday, August 7, 2020 5:43 PM
Hi TheLouget,
I have the same problem when I try to install Visual Studio 2019 community. I have tried all the below instruction. But the problem was still there. My vslog (https://1drv.ms/u/s!AstZr2IBkkwDmS_W8X9YoUwFHCIu?e=Ma9PNu) was attached in the onedrive sharing.
Thank you.