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Question
Tuesday, January 28, 2020 10:39 AM
Sometimes when i am trying to access my older emails in specific folders I get a messge under the latest emails saying "connect to the server to view them" is this a poor internet connection which is stopping me from accessing these?
All replies (2)
Tuesday, January 28, 2020 1:31 PM
This information may be helpful,
/en-us/outlook/troubleshoot/mailboxes/only-subset-items-synchronized
Wednesday, January 29, 2020 9:23 AM
Hi Kim,
As far as I know, if your Mail to keep offline setting is set to 12 months and you have email items in your Exchange mailbox that are older than 12 months, those items reside only in your mailbox on the server. Therefore, if you can't connect to the Exchange server, you may be unable to retrieve items outside the range that's specified by the Cached Exchange Mode synchronization setting until you reconnect with the server.
As long as you are connected, all emails should be displayed in Outlook regardless of whether they fall within your cache limit or not.
Anyway, if you have the space available on your computer, you may want to switch your caching limit to cache all email; File-> Account Settings-> Account Settings...-> double click on your Exchange account-> set the Mail to keep offline slider to: All.
Please check your Internet connection and network settings and make sure your internet connection isn't weak to eliminate network problems.
Hope the information was helpful. If you have any updates, feel free to post back to let us know.
Best Regards,
Herb
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