Office Deployment Tool immediately stops with error

Article
2015-05-21

Question

_{Thursday, May 21, 2015 5:51 PM}

I have downloaded the office deployment tool onto my Remote Desktop server (running Windows Server 2012 R2). I have edited the configuration.xml file to read:

</Add>

</Configuration>

When I execute with .\setup.exe /download configuration.xml

I immediately receive a popup that says:

Couldn't install

We're sorry, we had a problem installing your Office programs.....

Error Code: 30088-1007 (0)

What am I doing wrong?

Thank you

All replies (13)

_{Sunday, May 24, 2015 3:24 AM ✅Answered | 1 vote}

<Property Name=SharedComputerLicensing" Value="1" />

your syntax is wrong. it should be like this:

https://technet.microsoft.com/en-us/library/jj219426.aspx#BKMK_PropertyElement

https://technet.microsoft.com/en-us/library/dn782860.aspx

Don
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_{Friday, May 22, 2015 7:31 AM}

Hi Luke Slymen,

Based on your error code: 30088-1007 (0), this issue might be caused by these reasons:

Your security software or your firewall might be blocking the Office installation.
Proxy settings are enabled on your computer.
Pre-existing version of an Office Suite.
Incomplete\partial\failed repair\installation\change\removal of the Office Suite.

To resolve the problem, temporarily turn off your antivirus software, firewall, or proxy settings, install Office, and then turn the settings back on.

For temporarily turn off your antivirus software:

If you need information about how to turn off your antivirus software, check the manufacturer's website. Uninstalling your antivirus software may also help. (Don't forget to reinstall it after Office is finished installing!)

Tips: Not sure which antivirus software you have?

Open Control Panel and choose System and Security > Action Center > Security to find the name of the antivirus software installed on your computer.

For temporarily turn off firewall:

Turn off Windows Firewall on Windows 8 or Windows 7. If you're using a firewall from another manufacturer, visit the manufacturer's website for information about how to temporarily disable the firewall.

Windows 7
1. Open Windows Firewall by clicking the Start button Picture of the Start button, and then clicking Control Panel. In the search box, type firewall, and then click Windows Firewall.
2. Click Turn Windows Firewall on or off. Administrator permission required If you're prompted for an administrator password or confirmation, type the password or provide confirmation.
3. Click Turn off Windows Firewall (not recommended) under each network location that you want to stop trying to protect, and then click OK.

Windows 8
1. Open Windows Firewall by swiping in from the right edge of the screen, tapping Search (or if you're using a mouse, pointing to the upper-right corner of the screen, moving the mouse pointer down, and then clicking Search), entering firewall in the search box, and then tapping or clicking Windows Firewall.
2. Tap or click Turn Windows Firewall on or off . You might be asked for an admin password or to confirm your choice.
3. Do one of the following:
  - Tap or click Turn on Windows Firewall under each type of network that you want to help protect, and then tap or click OK.
  - Tap or click Turn off Windows Firewall (not recommended) under each network type that you want to stop trying to protect, and then tap or click OK.

For temporarily turn off proxy settings.

If you use your computer both at home and at work, try turning off your proxy settings before you install.

Open Control Panel and choose Network and Internet > Internet Options.
On the Connections tab, choose LAN settings, and clear the Use a proxy server for your LAN checkbox.

Note: There may be more proxy settings that you need to bypass. If this doesn't work, check with your IT department for more information.

For details, please refer to this article and get more information:

https://support.office.com/en-us/article/Error-code-0-1011-30088-1015-or-0-1005-when-installing-Office-65aa955c-a35f-41d4-b098-8060f2d04264?ui=zh-CN&rs=en-US&ad=CN

Hope it’s helpful.

Regards,

George Zhao
TechNet Community Support

It's recommended to download and install Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office programs.

Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected].

_{Friday, May 22, 2015 4:05 PM}

Thank you for your reply. I am attempting this configuration on a Windows 2012R2 server using RDS and shared licensing, not Windows 7 or 8. My firewall is disabled, and antivirus is uninstalled. I have used the Microsoft Fixit tool to ensure that all previous installations of Office have been removed, and have rebooted the machine. In fact, when I run setup.exe /download, without referencing the configuration.xml file, it does create an office directory and download files, but I need the settings in configuration.xml to enable the shared licensing mode. I am still getting the error. Anything else I can try?

Thank you

_{Tuesday, May 26, 2015 5:06 PM}

Don,

Thank you very much! I'll proceed on to the next step. Don't know how I missed that....

_{Wednesday, September 2, 2015 7:25 PM}

All this just to install office?

_{Thursday, August 11, 2016 12:19 AM}

Hello,

I could not change the installation path successfully, is there anything wrong with my code? Please help!

</Product>

</Add>

</Configuration>

_{Thursday, August 11, 2016 9:02 AM}

<Add SourcePath=”F:\Program Files (x86)\Office\OfficeClientEdition=”64” >

It should be this:

>> change the smart-quotes (angled) to be regular quotes (not angled)
>> insert a space between the closing quote for SourcePath element/value and the OfficeClientEdition element
>> remove the trailing space after closing quote for OfficeClientEdition element/value, before closing the tag

Don [doesn't work for MSFT, and they're probably glad about that ;]

_{Tuesday, November 8, 2016 3:25 PM}

Where have I gone wrong??

I have completed the steps as outlined in many articles to install O365ProPlusRetail and the install seems to go well but when I launch Word for the first time I get an error saying

"This copy of Microsoft Office 2016 cannot be used on a computer running terminal services. you must use a volume license copy."

my configuration.xml file contains

</Configuration>

_{Tuesday, November 15, 2016 4:12 PM}

Did you get this issue corrected? I'm having the exact same problem.

Steve

_{Tuesday, November 15, 2016 4:20 PM | 1 vote}

In my case it was stupid simple. I was copying and pasting the line

instead of typing it in. That was putting in some weird hidden characters that would not process. Soon as I actually typed in any required lines it worked fine. Also make sure you are running as Administrator - even if you are logged on as Administrator.

_{Monday, August 14, 2017 6:18 PM}

Thank you. I had same issue. When I created the configuration file by typing each line instead of copy and pasting my issues were resolved.

_{Friday, May 10, 2019 8:57 AM}

can you tell me what is worg were?

_{Saturday, May 11, 2019 3:09 AM}

hi

can you tell me what is wrong here?

<Configuration>
<Add SourcePath="\wbx-vps-p36\office365"
OfficeClientEdition="32"
Channel="Broad" >
<Product ID="O365ProPlusRetail">
<Language ID="en-us" />
</Product>

</Product>

duplicated end tags

Don [doesn't work for MSFT, and they're probably glad about that ;]

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Office Deployment Tool immediately stops with error

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