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Question
Thursday, March 20, 2014 12:06 AM
Attempting to install Office 365Pro Plus using network share (or even local files) receive this error, here is a capture of the lines from log:
03/19/2014 16:50:29.471 SETUP (0x3404) 0x3bd0 Click-To-Run anwv6 Medium Descriptor::Load: Reading Available value from descriptor: 15.0.4569.1508
03/19/2014 16:50:29.471 SETUP (0x3404) 0x3bd0 Click-To-Run amawt Medium Descriptor::Load: Prereq Node exists. Being parsing it.
03/19/2014 16:50:29.483 SETUP (0x3404) 0x3bd0 Click-To-Run anwv7 Medium Descriptor::Load: Reading Bootstrapper value from descriptor: 15.0
03/19/2014 16:50:29.483 SETUP (0x3404) 0x3bd0 Click-To-Run amax8 Medium TryGetVersionDescriptor::HandleStateAction: Descriptor contains Prereqs. Run them now.
03/19/2014 16:50:29.483 SETUP (0x3404) 0x3bd0 Click-To-Run anhmm Medium Prereq::PrereqsFailed: No prereqs have failed.
03/19/2014 16:50:29.483 SETUP (0x3404) 0x3bd0 Click-To-Run anwwb Medium IsNativeValidator::CheckPreReq: returning: 1.
03/19/2014 16:50:29.483 SETUP (0x3404) 0x3bd0 Click-To-Run anhmm Medium Prereq::PrereqsFailed: No prereqs have failed.
03/19/2014 16:50:29.483 SETUP (0x3404) 0x3bd0 Click-To-Run an8w1 Medium O15BetaValidator::CheckPreReq: Validator has version descriptor
03/19/2014 16:50:29.483 SETUP (0x3404) 0x3bd0 Click-To-Run an8w6 Medium O15BetaValidator::CheckPreReq: No Office 15 installation detected. Prereq check passes.
03/19/2014 16:50:29.483 SETUP (0x3404) 0x3bd0 Click-To-Run an8xa Medium O15BetaValidator::CheckPreReq: returning: 1.
03/19/2014 16:50:29.483 SETUP (0x3404) 0x3bd0 Click-To-Run anhmm Medium Prereq::PrereqsFailed: No prereqs have failed.
03/19/2014 16:50:29.498 SETUP (0x3404) 0x3bd0 Click-To-Run anwwn Medium SXSValidator::CheckPreReq: Cross bitness test passed.
03/19/2014 16:50:29.498 SETUP (0x3404) 0x3bd0 Click-To-Run anhmm Medium Prereq::PrereqsFailed: No prereqs have failed.
03/19/2014 16:50:29.499 SETUP (0x3404) 0x3bd0 Click-To-Run anwwp Medium BootstrapperValidator::CheckPreReq: returning: 1.
03/19/2014 16:50:29.499 SETUP (0x3404) 0x3bd0 Click-To-Run anhmm Medium Prereq::PrereqsFailed: No prereqs have failed.
03/19/2014 16:50:29.499 SETUP (0x3404) 0x3bd0 Click-To-Run an8w0 Medium ClientValidator::CheckPreReq: returning: 1.
03/19/2014 16:50:29.499 SETUP (0x3404) 0x3bd0 Click-To-Run anhmm Medium Prereq::PrereqsFailed: No prereqs have failed.
03/19/2014 16:50:29.499 SETUP (0x3404) 0x3bd0 Click-To-Run anwwe Medium DiskSpaceValidator::CheckPreReq: Free disk space is sufficient.
03/19/2014 16:50:29.499 SETUP (0x3404) 0x3bd0 Click-To-Run anhmm Medium Prereq::PrereqsFailed: No prereqs have failed.
03/19/2014 16:50:29.499 SETUP (0x3404) 0x3bd0 Click-To-Run aoh9n Medium TryGetClient::HandleStateAction: Installation path is: C:\Program Files\Microsoft Office 15
03/19/2014 16:50:29.499 SETUP (0x3404) 0x3bd0 Click-To-Run amaya Medium TryGetClient::HandleStateAction: Looking for existing client.
03/19/2014 16:50:29.499 SETUP (0x3404) 0x3bd0 Click-To-Run amayd Medium TryGetClient::HandleStateAction: Did not find an existing client. Downloading a new one.
03/19/2014 16:50:29.500 SETUP (0x3404) 0x3bd0 Click-To-Run aon8k Medium CabManager::DetermineCabName: Type:1, Platform:x64, Version:15.0.4569.1508, Culture:en-us -> i641033.cab
03/19/2014 16:50:29.500 SETUP (0x3404) 0x3bd0 Click-To-Run aon8l Medium TryGetClient::HandleStateAction: Getting Cab: i641033.cab
03/19/2014 16:50:29.549 SETUP (0x3404) 0x3bd0 Click-To-Run aon8i Medium CabManager::Extract: Extracting C:\Users\lgarcia\AppData\Local\Temp\OfficeC2R93E727CD\i641033.cab -> C:\Program Files\Microsoft Office 15\ClientX64
03/19/2014 16:50:29.954 SETUP (0x3404) 0x3bd0 Click-To-Run Telemetry amawv Medium MonitoredScope::ExecuteUnderStopWatch: TryGetClient::HandleStateAction: Getting Cab. Approximate duration: 452 milliseconds.
03/19/2014 16:50:29.954 SETUP (0x3404) 0x3bd0 Click-To-Run amaye Medium TryGetClient::HandleStateAction: Found C2R Client in extracted cab.
Run aoh9t Medium TryLaunchClient::HandleStateAction: Launching OfficeClickToRun.exe with parameters: scenario=unknown acceptalleulas="True" cdnbaseurl="http://officecdn.microsoft.com/pr/39168D7E-077B-48E7-872C-B232C3E72675" productreleaseid="none" culture="en-us" baseurl="\path to share\here" lcid="1033" platform="x86" updatesenabled="False" autoactivate="0" version="15.0.4569.1508" productstoadd="O365ProPlusRetail_en-us_x-none" trackedduration=452
03/19/2014 16:50:52.507 SETUP (0x3404) 0x3bd0 Click-To-Run apx75 Monitorable TryLaunchClient::HandleStateAction: C2R Client returned failing error code 17002
03/19/2014 16:50:52.507 SETUP (0x3404) 0x3bd0 Click-To-Run aoh72 Medium ExitBootStateMachine::HandleStateAction: Bootstrapper workflow exiting with result: 0x0
03/19/2014 16:50:52.507 SETUP (0x3404) 0x3bd0 Click-To-Run aoh9z Medium AdminBootstrapper::Main: Installation came back with 17002.
03/19/2014 16:50:52.507 SETUP (0x3404) 0x3bd0 Logging Liblet aqc99 Medium Logging liblet uninitializing.
This installation method worked in our lab environment, but not in the production tests, I am just trying to find what the cause of the 17002 error is that returns the "Something has gone Wrong" screen.
Unlike the other thread I found, this is a domain machine, logged in and run with admin rights.
Thank you,
Brad
All replies (4)
Sunday, March 23, 2014 7:59 AM âś…Answered
Hi I had the Same issue All I did to Fix it was Download and save the office x32 setup file instead of letting it run automatically then opened my download folder highlighted the File Right Click and Run as admin Viola it worked.
Successful Office install
Wednesday, April 9, 2014 3:38 PM
Thank you for the suggestion. I have gotten this deployment package to work several times, just not where I intend to use it, I also have the full download of Office2013 that I could use, but would like to push the installation out.
Wednesday, April 9, 2014 4:14 PM
I'm having a similar issue, which only started when I download the latest source of Office 2013 C2R (15.0.4569.1508). I'm not able to replicate with versions pre SP1. I have downloaded it a couple of times to verify the source content. It fails to install with SCCM 2012 and I get an error when I manually run the installer using the same xml file that I'm running from SCCM. In the logs I see the 17002 exit code.
Thursday, April 10, 2014 2:26 PM | 1 vote
This has been resolved for me. I was using an older version of the Office Deployment Tool. To deploy Office 2013 C2R SP1 (15.0.4569.1508 or later) you need the deployment tool that was released on 2/25/2014. Located here: http://www.microsoft.com/en-us/download/details.aspx?id=36778