The program explorer.exe version 10.0.15063.332 stopped interacting with Windows and was closed.

2017-06-30

Question

_{Friday, June 30, 2017 12:29 PM}

I am having a problem with explorer.exe randomly crashing and restarting.
In event viewer I get error 1002:

The program explorer.exe version 10.0.15063.332 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
Process ID: 28b0
Start Time: 01d2f168d4917bd4
Termination Time: 0
Application Path: C:\Windows\explorer.exe
Report Id: 53c39f3c-5acd-4270-9d50-126797ec452a
Faulting package full name:
Faulting package-relative application ID:

When analyzing the .wer file using AppCrashView app, these are the details I see:

Version=1
EventType=AppHangB1
EventTime=131432880095735586
ReportType=3
Consent=1
UploadTime=131432880151212624
ReportFlags=524288
ReportStatus=268435456
ReportIdentifier=ac4d9b49-a70c-4b04-8283-eca6dd946c5e
IntegratorReportIdentifier=2635ddda-142e-4560-979f-4b327fd18b7c
Wow64Host=34404
NsAppName=explorer.exe
AppSessionGuid=0000242c-0003-006b-a904-04b279f1d201
TargetAppId=W:0000f519feec486de87ed73cb92d3cac802400000000!00001e405106b44672d2797cb76e97012d4748973e46!explorer.exe
TargetAppVer=1993//04//27:17:40:38!4a73f8!explorer.exe
BootId=4294967295
TargetAsId=1039
Response.BucketId=67827402e4e914a12964dcb01752e0b8
Response.BucketTable=5
Response.LegacyBucketId=129460019897
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=explorer.exe
Sig[1].Name=Application Version
Sig[1].Value=10.0.15063.332
Sig[2].Name=Application Timestamp
Sig[2].Value=2bdd7016
Sig[3].Name=Hang Signature
Sig[3].Value=17c4
Sig[4].Name=Hang Type
Sig[4].Value=33554432
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=10.0.15063.2.0.0.256.48
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Hang Signature 1
DynamicSig[22].Value=17c4817c1556eeda1cddaca120ca624a
DynamicSig[23].Name=Additional Hang Signature 2
DynamicSig[23].Value=1ffb
DynamicSig[24].Name=Additional Hang Signature 3
DynamicSig[24].Value=1ffb406425e1ee0617f54ed20a669513
DynamicSig[25].Name=Additional Hang Signature 4
DynamicSig[25].Value=17c4
DynamicSig[26].Name=Additional Hang Signature 5
DynamicSig[26].Value=17c4817c1556eeda1cddaca120ca624a
DynamicSig[27].Name=Additional Hang Signature 6
DynamicSig[27].Value=1ffb
DynamicSig[28].Name=Additional Hang Signature 7
DynamicSig[28].Value=1ffb406425e1ee0617f54ed20a669513
UI[3]=Windows Explorer is not responding
UI[4]=If you restart or close the program, you might lose information.
UI[5]=Restart the program
UI[6]=Restart the program
LoadedModule[0]=C:\Windows\explorer.exe
LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\Windows\System32\KERNEL32.DLL
LoadedModule[3]=C:\Windows\System32\KERNELBASE.dll
LoadedModule[4]=C:\Windows\System32\SYSFER.DLL
LoadedModule[5]=C:\Windows\System32\ADVAPI32.dll
LoadedModule[6]=C:\Windows\System32\msvcrt.dll
LoadedModule[7]=C:\Windows\System32\sechost.dll
LoadedModule[8]=C:\Windows\System32\RPCRT4.dll
LoadedModule[9]=C:\Windows\System32\combase.dll
LoadedModule[10]=C:\Windows\System32\ucrtbase.dll
LoadedModule[11]=C:\Windows\System32\bcryptPrimitives.dll
LoadedModule[12]=C:\Windows\System32\OLEAUT32.dll
LoadedModule[13]=C:\Windows\System32\msvcp_win.dll
LoadedModule[14]=C:\Windows\System32\shcore.dll
LoadedModule[15]=C:\Windows\System32\powrprof.dll
LoadedModule[16]=C:\Windows\System32\user32.dll
LoadedModule[17]=C:\Windows\System32\win32u.dll
LoadedModule[18]=C:\Windows\SYSTEM32\MrmCoreR.dll
LoadedModule[19]=C:\Windows\SYSTEM32\TWINAPI.dll
LoadedModule[20]=C:\Windows\System32\GDI32.dll
LoadedModule[21]=C:\Windows\System32\gdi32full.dll
LoadedModule[22]=C:\Windows\System32\shlwapi.dll
LoadedModule[23]=C:\Windows\System32\windows.storage.dll
LoadedModule[24]=C:\Windows\System32\kernel.appcore.dll
LoadedModule[25]=C:\Windows\SYSTEM32\TextInputFramework.dll
LoadedModule[26]=C:\Windows\System32\profapi.dll
LoadedModule[27]=C:\Windows\System32\SHELL32.dll
LoadedModule[28]=C:\Windows\SYSTEM32\CoreUIComponents.dll
LoadedModule[29]=C:\Windows\System32\cfgmgr32.dll
LoadedModule[30]=C:\Windows\System32\CRYPT32.dll
LoadedModule[31]=C:\Windows\SYSTEM32\settingsynccore.dll
LoadedModule[32]=C:\Windows\System32\MSASN1.dll
LoadedModule[33]=C:\Windows\SYSTEM32\PROPSYS.dll
LoadedModule[34]=C:\Windows\SYSTEM32\winmm.dll
LoadedModule[35]=C:\Windows\SYSTEM32\CoreMessaging.dll
LoadedModule[36]=C:\Windows\SYSTEM32\ntmarta.dll
LoadedModule[37]=C:\Windows\SYSTEM32\wintypes.dll
LoadedModule[38]=C:\Windows\SYSTEM32\usermgrcli.dll
LoadedModule[39]=C:\Windows\SYSTEM32\UxTheme.dll
LoadedModule[40]=C:\Windows\SYSTEM32\SspiCli.dll
LoadedModule[41]=C:\Windows\SYSTEM32\USERENV.dll
LoadedModule[42]=C:\Windows\SYSTEM32\twinapi.appcore.dll
LoadedModule[43]=C:\Windows\SYSTEM32\WTSAPI32.dll
LoadedModule[44]=C:\Windows\SYSTEM32\cryptsp.dll
LoadedModule[45]=C:\Windows\SYSTEM32\bcrypt.dll
LoadedModule[46]=C:\Windows\SYSTEM32\winmmbase.dll
LoadedModule[47]=C:\Windows\SYSTEM32\dwmapi.dll
LoadedModule[48]=C:\Windows\System32\IMM32.DLL
LoadedModule[49]=C:\Windows\System32\MSCTF.dll
LoadedModule[50]=C:\Program Files (x86)\TeamViewer\tv_x64.dll
LoadedModule[51]=C:\Windows\System32\ole32.dll
LoadedModule[52]=C:\Windows\SYSTEM32\VERSION.dll
LoadedModule[53]=C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.15063.0_none_108e4f62dfe5d999\COMCTL32.dll
LoadedModule[54]=C:\Windows\System32\clbcatq.dll
LoadedModule[55]=C:\Windows\System32\appresolver.dll
LoadedModule[56]=C:\Windows\System32\Bcp47Langs.dll
LoadedModule[57]=C:\Windows\System32\elscore.dll
LoadedModule[58]=C:\Windows\System32\SLC.dll
LoadedModule[59]=C:\Windows\System32\urlmon.dll
LoadedModule[60]=C:\Windows\System32\sppc.dll
LoadedModule[61]=C:\Windows\System32\iertutil.dll
LoadedModule[62]=C:\Windows\System32\CRYPTBASE.DLL
LoadedModule[63]=C:\Windows\System32\OneCoreUAPCommonProxyStub.dll
LoadedModule[64]=C:\Windows\System32\StartTileData.dll
LoadedModule[65]=C:\Windows\System32\XmlLite.dll
LoadedModule[66]=C:\Windows\System32\IDStore.dll
LoadedModule[67]=C:\Windows\System32\SAMLIB.dll
LoadedModule[68]=C:\Windows\System32\Windows.StateRepository.dll
LoadedModule[69]=C:\Windows\System32\StateRepository.Core.dll
LoadedModule[70]=C:\Windows\System32\wlidprov.dll
LoadedModule[71]=C:\Windows\System32\samcli.dll
LoadedModule[72]=C:\Windows\System32\Windows.ApplicationModel.dll
LoadedModule[73]=C:\Windows\System32\AppXDeploymentClient.dll
LoadedModule[74]=C:\Windows\SYSTEM32\dsreg.dll
LoadedModule[75]=C:\Windows\SYSTEM32\msvcp110_win.dll
LoadedModule[76]=C:\Windows\SYSTEM32\DPAPI.DLL
LoadedModule[77]=C:\Windows\SYSTEM32\settingsyncpolicy.dll
LoadedModule[78]=C:\Windows\SYSTEM32\policymanager.dll
LoadedModule[79]=C:\Windows\System32\OneCoreCommonProxyStub.dll
LoadedModule[80]=C:\Windows\SYSTEM32\WINSTA.dll
LoadedModule[81]=C:\Windows\SYSTEM32\SndVolSSO.DLL
LoadedModule[82]=C:\Windows\SYSTEM32\MMDevAPI.DLL
LoadedModule[83]=C:\Windows\SYSTEM32\DEVOBJ.dll
LoadedModule[84]=C:\Windows\SYSTEM32\OLEACC.dll
LoadedModule[85]=C:\Windows\SYSTEM32\WINHTTP.dll
LoadedModule[86]=C:\Windows\system32\windowscodecs.dll
LoadedModule[87]=C:\Windows\system32\dataexchange.dll
LoadedModule[88]=C:\Windows\system32\d3d11.dll
LoadedModule[89]=C:\Windows\system32\dcomp.dll
LoadedModule[90]=C:\Windows\system32\dxgi.dll
LoadedModule[91]=C:\Windows\SYSTEM32\veeventdispatcher.dll
LoadedModule[92]=C:\Windows\system32\explorerframe.dll
LoadedModule[93]=C:\Windows\System32\Windows.UI.dll
LoadedModule[94]=C:\Windows\System32\thumbcache.dll
LoadedModule[95]=C:\Windows\SYSTEM32\edputil.dll
LoadedModule[96]=C:\Windows\System32\coml2.dll
LoadedModule[97]=C:\Windows\system32\twinui.pcshell.dll
LoadedModule[98]=C:\Windows\system32\wincorlib.DLL
LoadedModule[99]=C:\Windows\system32\CLIPC.dll
LoadedModule[100]=C:\Windows\System32\windows.immersiveshell.serviceprovider.dll
LoadedModule[101]=C:\Windows\SYSTEM32\WLDP.DLL
LoadedModule[102]=C:\Windows\System32\WINTRUST.dll
LoadedModule[103]=C:\Windows\System32\twinui.appcore.dll
LoadedModule[104]=C:\Windows\system32\twinui.dll
LoadedModule[105]=C:\Windows\System32\ApplicationFrame.dll
LoadedModule[106]=C:\Windows\System32\d2d1.dll
LoadedModule[107]=C:\Windows\SYSTEM32\PhotoMetadataHandler.dll
LoadedModule[108]=C:\Windows\SYSTEM32\rmclient.dll
LoadedModule[109]=C:\Windows\System32\HolographicExtensions.dll
LoadedModule[110]=C:\Windows\System32\ResourcePolicyClient.dll
LoadedModule[111]=C:\Windows\System32\Windows.UI.Immersive.dll
LoadedModule[112]=C:\Windows\System32\AboveLockAppHost.dll
LoadedModule[113]=C:\Windows\SYSTEM32\ntshrui.dll
LoadedModule[114]=C:\Windows\SYSTEM32\srvcli.dll
LoadedModule[115]=C:\Windows\SYSTEM32\cscapi.dll
LoadedModule[116]=C:\Windows\SYSTEM32\netutils.dll
LoadedModule[117]=C:\Windows\System32\npsm.dll
LoadedModule[118]=C:\Windows\System32\Windows.Shell.BlueLightReduction.dll
LoadedModule[119]=C:\Windows\System32\Windows.CloudStore.dll
LoadedModule[120]=C:\Windows\System32\Windows.Web.dll
LoadedModule[121]=C:\Windows\System32\Windows.CloudStore.Schema.Shell.dll
LoadedModule[122]=C:\Windows\System32\mscms.dll
LoadedModule[123]=C:\Windows\SYSTEM32\MFPlat.DLL
LoadedModule[124]=C:\Windows\SYSTEM32\RTWorkQ.DLL
LoadedModule[125]=C:\Windows\System32\TaskFlowDataEngine.dll
LoadedModule[126]=C:\Windows\System32\cdp.dll
LoadedModule[127]=C:\Windows\System32\WS2_32.dll
LoadedModule[128]=C:\Windows\System32\ncrypt.dll
LoadedModule[129]=C:\Windows\System32\IPHLPAPI.DLL
LoadedModule[130]=C:\Windows\System32\NTASN1.dll
LoadedModule[131]=C:\Windows\System32\NotificationControllerPS.dll
LoadedModule[132]=C:\Windows\System32\ActXPrxy.dll
LoadedModule[133]=C:\Windows\System32\Windows.Networking.Connectivity.dll
LoadedModule[134]=C:\Windows\SYSTEM32\apphelp.dll
LoadedModule[135]=C:\Windows\SYSTEM32\NInput.dll
LoadedModule[136]=C:\Windows\SYSTEM32\aticfx64.dll
LoadedModule[137]=C:\Windows\system32\NetworkExplorer.dll
LoadedModule[138]=C:\Windows\SYSTEM32\atiuxp64.dll
LoadedModule[139]=C:\Windows\SYSTEM32\atidxx64.dll
LoadedModule[140]=C:\Windows\System32\UIAnimation.dll
LoadedModule[141]=C:\Windows\SYSTEM32\cryptngc.dll
LoadedModule[142]=C:\Windows\system32\stobject.dll
LoadedModule[143]=C:\Windows\system32\WMICLNT.dll
LoadedModule[144]=C:\Windows\System32\InputSwitch.dll
LoadedModule[145]=C:\Windows\SYSTEM32\sxs.dll
LoadedModule[146]=C:\Windows\system32\BatMeter.dll
LoadedModule[147]=C:\Windows\System32\Windows.UI.Shell.dll
LoadedModule[148]=C:\Windows\system32\es.dll
LoadedModule[149]=C:\Windows\system32\prnfldr.dll
LoadedModule[150]=C:\Windows\system32\Windows.Internal.Shell.Broker.dll
LoadedModule[151]=C:\Windows\system32\ntoskrnl.exe
LoadedModule[152]=C:\Windows\system32\dxp.dll
LoadedModule[153]=C:\Windows\System32\SETUPAPI.dll
LoadedModule[154]=C:\Windows\system32\SHDOCVW.dll
LoadedModule[155]=C:\Windows\SYSTEM32\atlthunk.dll
LoadedModule[156]=C:\Windows\System32\Actioncenter.dll
LoadedModule[157]=C:\Windows\System32\wevtapi.dll
LoadedModule[158]=C:\Windows\system32\Syncreg.dll
LoadedModule[159]=C:\Windows\System32\npmproxy.dll
LoadedModule[160]=C:\Windows\System32\NSI.dll
LoadedModule[161]=C:\Windows\SYSTEM32\wlanapi.dll
LoadedModule[162]=C:\Windows\System32\wwapi.dll
LoadedModule[163]=C:\Windows\System32\msi.dll
LoadedModule[164]=C:\Windows\System32\wcmapi.dll
LoadedModule[165]=C:\Windows\SYSTEM32\dusmapi.dll
LoadedModule[166]=C:\Windows\SYSTEM32\LINKINFO.dll
LoadedModule[167]=C:\Windows\system32\wpdshserviceobj.dll
LoadedModule[168]=C:\Windows\System32\PortableDeviceTypes.dll
LoadedModule[169]=C:\Windows\System32\PortableDeviceApi.dll
LoadedModule[170]=C:\Windows\system32\SettingMonitor.dll
LoadedModule[171]=C:\Windows\System32\cscui.dll
LoadedModule[172]=C:\Windows\System32\cscobj.dll
LoadedModule[173]=C:\Windows\SYSTEM32\AUDIOSES.DLL
LoadedModule[174]=C:\Windows\SYSTEM32\AVRT.dll
LoadedModule[175]=C:\Windows\System32\srchadmin.dll
LoadedModule[176]=C:\Windows\System32\pnidui.dll
LoadedModule[177]=C:\Windows\system32\mssprxy.dll
LoadedModule[178]=C:\Windows\System32\netprofm.dll
LoadedModule[179]=C:\Windows\System32\NetworkUXBroker.dll
LoadedModule[180]=C:\Windows\System32\NotificationObjFactory.dll
LoadedModule[181]=C:\Windows\System32\WlanMediaManager.dll
LoadedModule[182]=C:\Windows\System32\EthernetMediaManager.dll
LoadedModule[183]=C:\Windows\System32\TetheringStation.dll
LoadedModule[184]=C:\Windows\System32\BluetoothApis.dll
LoadedModule[185]=C:\Windows\system32\rsaenh.dll
LoadedModule[186]=C:\Windows\System32\SyncCenter.dll
LoadedModule[187]=C:\Windows\System32\bthprops.cpl
LoadedModule[188]=C:\Windows\System32\imapi2.dll
LoadedModule[189]=C:\Windows\SYSTEM32\dhcpcsvc6.DLL
LoadedModule[190]=C:\Windows\SYSTEM32\dhcpcsvc.DLL
LoadedModule[191]=C:\Windows\System32\hgcpl.dll
LoadedModule[192]=C:\Windows\System32\DUser.dll
LoadedModule[193]=C:\Windows\System32\provsvc.dll
LoadedModule[194]=C:\Windows\SYSTEM32\wkscli.dll
LoadedModule[195]=C:\Windows\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.15063.0_none_9055be80f37df5c1\gdiplus.dll
LoadedModule[196]=C:\Windows\SYSTEM32\MPR.dll
LoadedModule[197]=C:\Windows\System32\drprov.dll
LoadedModule[198]=C:\Windows\System32\ntlanman.dll
LoadedModule[199]=C:\Windows\System32\davclnt.dll
LoadedModule[200]=C:\Windows\System32\DAVHLPR.dll
LoadedModule[201]=C:\Windows\System32\ieframe.dll
LoadedModule[202]=C:\Windows\System32\NETAPI32.dll
LoadedModule[203]=C:\Windows\SYSTEM32\msIso.dll
LoadedModule[204]=C:\Windows\SYSTEM32\Secur32.dll
LoadedModule[205]=C:\Windows\SYSTEM32\MLANG.dll
LoadedModule[206]=C:\Windows\SYSTEM32\WININET.dll
LoadedModule[207]=C:\Windows\System32\wscinterop.dll
LoadedModule[208]=C:\Windows\System32\WSCAPI.dll
LoadedModule[209]=C:\Windows\System32\wscui.cpl
LoadedModule[210]=C:\Windows\System32\werconcpl.dll
LoadedModule[211]=C:\Windows\System32\framedynos.dll
LoadedModule[212]=C:\Windows\System32\wer.dll
LoadedModule[213]=C:\Windows\System32\msxml6.dll
LoadedModule[214]=C:\Windows\System32\hcproviders.dll
LoadedModule[215]=C:\Windows\System32\ieproxy.dll
LoadedModule[216]=C:\Windows\SYSTEM32\msiltcfg.dll
LoadedModule[217]=C:\Windows\system32\SFC.DLL
LoadedModule[218]=C:\Windows\SYSTEM32\sfc_os.DLL
LoadedModule[219]=C:\Program Files\Common Files\Microsoft Shared\OFFICE16\msoshext.dll
LoadedModule[220]=C:\Windows\SYSTEM32\VCRUNTIME140.dll
LoadedModule[221]=C:\Windows\SYSTEM32\MSVCP140.dll
LoadedModule[222]=C:\Windows\SYSTEM32\pcacli.dll
LoadedModule[223]=C:\Windows\System32\DEVRTL.dll
LoadedModule[224]=C:\Windows\SYSTEM32\prnntfy.dll
LoadedModule[225]=C:\Windows\SYSTEM32\WINSPOOL.DRV
LoadedModule[226]=C:\Windows\SYSTEM32\puiapi.dll
LoadedModule[227]=C:\Windows\SYSTEM32\DUI70.dll
LoadedModule[228]=C:\Windows\SYSTEM32\printui.dll
LoadedModule[229]=C:\Windows\System32\puiobj.dll
LoadedModule[230]=C:\Windows\System32\wpnapps.dll
LoadedModule[231]=C:\Windows\System32\Windows.System.Launcher.dll
LoadedModule[232]=C:\Windows\System32\WpPortingLibrary.dll
LoadedModule[233]=C:\Windows\System32\dsclient.dll
LoadedModule[234]=C:\Windows\System32\Windows.Shell.UnifiedTile.CuratedTileCollections.dll
LoadedModule[235]=C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\14.0.2415.0200.105\Bin64\MSVCP110.dll
LoadedModule[236]=C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\14.0.2415.0200.105\Bin64\MSVCR110.dll
LoadedModule[237]=C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\14.0.2415.0200.105\bin64\ccLib.dll
LoadedModule[238]=C:\Windows\System32\StructuredQuery.dll
LoadedModule[239]=C:\PROGRA~1\MICROS~1\Office16\GROOVEEX.DLL
LoadedModule[240]=C:\Windows\SYSTEM32\UIRibbonRes.dll
LoadedModule[241]=C:\Windows\System32\uiautomationcore.dll
LoadedModule[242]=C:\Windows\System32\dlnashext.dll
LoadedModule[243]=C:\Windows\System32\DevDispItemProvider.dll
LoadedModule[244]=C:\Windows\SYSTEM32\WINNSI.DLL
LoadedModule[245]=C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSyncExtension\CoreSync_x64.dll
LoadedModule[246]=C:\Users\User\AppData\Local\Microsoft\OneDrive\17.3.6917.0607\amd64\FileSyncShell64.dll
LoadedModule[247]=C:\PROGRA~1\MICROS~1\Office16\1033\GrooveIntlResource.dll
LoadedModule[248]=C:\Windows\System32\EhStorShell.dll
LoadedModule[249]=C:\Windows\System32\WorkFoldersShell.dll
LoadedModule[250]=C:\Windows\SYSTEM32\CHARTV.dll
LoadedModule[251]=C:\Windows\system32\IconCodecService.dll
LoadedModule[252]=C:\Windows\SYSTEM32\HID.DLL
LoadedModule[253]=C:\Windows\SYSTEM32\capauthz.dll
LoadedModule[254]=C:\Windows\System32\NPSMDesktopProvider.dll
LoadedModule[255]=C:\Windows\system32\execmodelproxy.dll
State[0].Key=Transport.DoneStage1
State[0].Value=1
FriendlyEventName=Stopped responding and was closed
ConsentKey=AppHangXProcB1
AppName=Windows Explorer
AppPath=C:\Windows\explorer.exe
ReportDescription=A problem caused this program to stop interacting with Windows.
NsPartner=windows
NsGroup=windows8
ApplicationIdentity=924BB727C21C97FF46AD5F48FDDA46CE
MetadataHash=524070630

I have ran CHKDSK, SFC and DISM. All show no errors.

How can I know what is causing this and how to fix it?

All replies (16)

_{Friday, June 30, 2017 1:40 PM}

following 3rd party modules are loaded, so does it also hang when you uninstall TeamViewer, Symantec and Adobe?

C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\14.0.2415.0200.105\Bin64\MSVCP110.dll
C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\14.0.2415.0200.105\Bin64\MSVCR110.dll
C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\14.0.2415.0200.105\bin64\ccLib.dll
C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSyncExtension\CoreSync_x64.dll
C:\Program Files (x86)\TeamViewer\tv_x64.dl

_{Friday, June 30, 2017 1:41 PM}

I am having a problem with explorer.exe randomly crashing and restarting.
In event viewer I get EventID error 1002:

When analyzing the .wer file using AppCrashView app, these are the details I see:

I have ran CHKDSK, SFC and DISM. All show no errors.

How can I know what is causing this and how to fix it?

Thanks

_{Friday, June 30, 2017 2:32 PM}

Make sure report this issue through Feedback Hub app.

Update Windows and restart it.

_{Saturday, July 1, 2017 7:42 PM}

That's a good question, @EckiS

I guess I will have to remove each one and reinstall the other each time, as they are all vital for our work, and then stress test the computer for a while to see if that issue continues.

Will report back.
If you have any other suggestions in the mean time, kindly let me know. :)

Thanks

_{Saturday, July 1, 2017 9:07 PM}

I guess you could enabled writing dump files (though I am not shure if they are even written on a hang?!).
use the following .reg file:
*Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps\explorer.exe]
"DumpType"=dword:00000001

*then the next time this happens: post the result dump file from %LOCALAPPDATA%\CrashDump

_{Sunday, July 2, 2017 4:59 PM}

Thanks. Doesn't this only work on crashes and not AppHang?

_{Sunday, July 2, 2017 8:22 PM}

as I wrote:
(though I am not shure if they are even written on a hang?!).

_{Monday, July 3, 2017 7:20 AM}

Hi ,

I saw the same issue before, here are some suggestions for you.
Start your computer in clean boot environment and check the Windows Explorer functionality
How to perform a clean boot in Windows
https://support.microsoft.com/en-us/kb/929135
If the issue is gone in clean boot mode, we could enable these third party applications and services one by one to find the culprit.

Best regards

Please remember to mark the replies as answers if they help.
If you have feedback for TechNet Subscriber Support, contact [email protected].

_{Monday, July 3, 2017 7:25 AM}

Hi ,

One more thing, have you checked the integrity of operating system files?
Please follow steps as mentioned in link below to check for system file corruption.
System file check (SFC) Scan and Repair System Files & DISM to fix things SFC cannot
https://answers.microsoft.com/en-us/windows/wiki/windows_10-update/system-file-check-sfc-scan-and-repair-system-files/bc609315-da1f-4775-812c-695b60477a93
If the your operating system files are already corrupted, we could perform an in-place upgrade repair to refresh the machine. Refreshing the machine won`t affect the personal files. It allows you to keep all your files, settings and apps. Boot from a Windows 10 ISO, choose "Upgrade" install. No product key is required. Activation is automatic.

Best regards

Please remember to mark the replies as answers if they help.
If you have feedback for TechNet Subscriber Support, contact [email protected].

_{Monday, July 3, 2017 9:29 AM}

@EckiS, sorry I missed your statement. Yes, it does NOT work for AppHang unfortunately....

@Rick_Li, yeah, as I wrote in my OP: "I have ran CHKDSK, SFC and DISM. All show no errors."
I did not try clean boot but will try that after first trying just disabling the 3 programs EckiS mentioned.

I suspect TeamViewer 12 is the culprit, but that remains to be seen.

_{Tuesday, July 4, 2017 2:45 AM}

Ok, I am careless. I did not find you have ran CHKDSK, SFC and DISM. If you find anything, feel free let us know. We are looking forward to your good news.

Please remember to mark the replies as answers if they help.
If you have feedback for TechNet Subscriber Support, contact [email protected].

_{Friday, February 2, 2018 4:09 AM | 4 votes}

I have spent maybe 2 or 3 hours after discovering this problem as you mentioned above, and i finally fixed it.

turns out that it was the windows explorer window - on top left hand corner of the window theres an option

Details Pane - i had this on to view my files, so i unchecked it and to my surprise explorer stopped crashing and

i was able to open my .doc ,.ex files...

_{Friday, February 23, 2018 2:07 PM}

I had the same issue and by removing some of my Recent files history that I didn't had access anymore solved for me.

Example: USB or mapped drives.

_{Tuesday, September 18, 2018 8:34 PM}

Thank you so much! This is what worked for me. This was driving me crazy.

I played around with unchecking the details view, unchecking and checking the preview view in the File Explorer window options. I closed and re-opened the File Explorer window, I also made a copy of the folder that kept giving me issues. The files were accessible in both the copied folder and original folder there after.

Sounds like a weird windows bug, anyways thank's for the hack-around for this one.

_{Wednesday, October 31, 2018 3:56 AM}

thank you, such a simple solution for a complex problem!

_{Thursday, April 11, 2019 7:04 AM}

Thanks guys , mine worked when i unchecked " Navigation pane "

bit hard to work when its disabled, but have no choice :(

Share via

The program explorer.exe version 10.0.15063.332 stopped interacting with Windows and was closed.

Question

All replies (16)

Additional resources