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System settings : "Apps and features" crashes with Immersive Control Panel and Windows.UI.Xaml.dll

Question

Wednesday, January 29, 2020 3:35 PM | 1 vote

This is a reviving of this thread, into which I couldn't post a reply for some reason :

https://social.technet.microsoft.com/Forums/en-US/54006f22-bb90-4dc8-b131-be6d382b8407/all-system-settings-crashes-with-immersive-control-panel-and-windowsuixamldll

CONFIGURATION:

  • Windows 10 Pro
  • Brand new Dell computer (Dell XPS 15 7590)
  • no programs installed apart from the ones provided by Dell.
  • Same issue on both local admin profile and roaming company profile.

SCENARIO:

  1. Open the list of installed programs. There are two ways of doing it :
  • Open the Windows settings by opening the Windows menu (or by pressing press Windows key + R) and select the app named "Settings". This is SystemSettings.exe under the hood. Then click on "Apps and features".
  • Alternatively, still in the Windows menu, you can run "Add or remove programs" which leads to the same settings menu, just directly.
  • Do not confuse this with the "old" programs list that can be opened through the Control Panel.

    2. The "Settings" window briefly appears.

**EXPECTED:**The list of applications currently installed gets displayed eventually

OBSERVED (Faulty) : The window disappears almost immediately and nothing happens.

TROUBLESHOOTING:

  • Open the Windows menu, type "event" and open the Even viewer.
  • Expand "Windows logs" -> "Application"
  • Observe that an error entry appeared in the journal when the crash of SystemSettings.exe occurred.
Faulting application name: SystemSettings.exe, version: 10.0.17763.1, time stamp: 0x9d9d9332
Faulting module name: Windows.UI.Xaml.dll, version: 10.0.17763.168, time stamp: 0x4b439076
Exception code: 0xc000027b
Fault offset: 0x0000000000708ab2
Faulting process id: 0x2d8
Faulting application start time: 0x01d493169446e2bf
Faulting application path: C:\Windows\ImmersiveControlPanel\SystemSettings.exe
Faulting module path: C:\Windows\System32\Windows.UI.Xaml.dll
Report Id: 426010f9-5e67-47ee-a88d-36a3781100c4
Faulting package full name: windows.immersivecontrolpanel_10.0.2.1000_neutral_neutral_cw5n1h4txyewy
Faulting package-relative application ID: microsoft.windows.immersivecontrolpanel

ATTEMPTS TO RESOLVE:

  1. Tried to re-register the settings app using Powershell :
Get-AppXPackage -AllUsers -Name windows.immersivecontrolpanel | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml” -Verbose}

> Issue still identical

**    2. Tried to create a new Profileusing lusrmgr.msc**

As described here : https://www.kapilarya.com/fix-settings-app-not-working-in-windows-10

> Issue still identical

**    3. Tried to reset Windows entirely**

Opened Windows menu, selected "Reset this PC", clicked on "Get started" and followed the steps. After reset, followed the wizard to create an account. Then immediately retried to open "Add or remove programs".

> Issue still identical

**    4. Tried to uninstall every app**

  • Open the Control Panel (windows+R --> Control Panel)
  • Click on "uninstall a program"
  • uninstalled every app one by one and let the computer restart whenever requested

> issue still identical even when the list of programs is entirely mpty.

**     5. Tried to update Windows and install every manufacturer update**

I let Windows update install every required update to be absolutely up to date, then installed all the latest updates and drivers from Dell and third-party manufacturers

> Issue still identical

QUESTION

Could Microsoft please debug the Immersive Control Panel to make it less crash-prone? There are several occurrences of its instability over the Internet.

All replies (7)

Wednesday, January 29, 2020 6:04 PM

"SystemSettings.exe, version: 10.0.17763.1" are you still on build 1809?
you could update to a current version, not sure if that helps

Thursday, January 30, 2020 9:36 AM

"SystemSettings.exe, version: 10.0.17763.1" are you still on build 1809?
you could update to a current version, not sure if that helps

I ran Windows update and updated everything. Then ran the BIOS update provided by Dell, and every other driver updates suggested by Dell.

The issue persists.

It's really a stupid issue of the Immersive UI not knowing how to handle a specific situation and crashing, but the mystery is : What situation? Microsoft needs to debug this error, it appears several times on the Internet.

Sunday, February 2, 2020 3:10 AM

Hi John, 

What's the existing system build? Please run "winver" to check the detail build number.

As MVP point out your previous system version is out of update since Dec. 2018, so the latest feature update system version or update package might be useful to fix the issue. We would recommend to upgrade to Windows 10 1909 or Windows 10 1903.

Bests, 

Please remember to mark the replies as answers if they help. If you have feedback for TechNet Subscriber Support, contact [email protected].

Sunday, February 2, 2020 10:51 PM

This issue is still present in both Windows 10 1903 and Windows 10 1909

Monday, February 3, 2020 2:49 AM

Hi asgfdSGSDfdhfdhg,

Please create a thread for your issue, it would be easy to understand your environment and error. 

Bests, 

Please remember to mark the replies as answers if they help. If you have feedback for TechNet Subscriber Support, contact [email protected].

Monday, February 3, 2020 3:11 AM

Edited URL so i can post here:

<XTTPS> //social.technet.microsoft.com/Forums/en-US/da0a06a0-05d8-4223-9d4b-973b8d3688a0/systemsettingsexe-crashing-on-multiple-computers?forum=win10itprogeneral

Monday, February 10, 2020 4:02 PM

Hi,

Any update?

Bests,

Please remember to mark the replies as answers if they help. If you have feedback for TechNet Subscriber Support, contact [email protected].