The user and the mailbox are in different Active Directory sites..

Question

_{Tuesday, October 9, 2018 2:29 PM}

i)The test user is created in erpex2016-ex1 server

ii)When I run Test-WebServicesConnectivity in erpex2016-ex1(exchange management shell) server it is running fine, but when I try to run on erpex2016-ex2 server it throws the below error.

ERROR:

[PS] C:\Program Files\Microsoft\Exchange Server\V15\Scripts>Test-WebServicesConnectivity
Creating a new session for implicit remoting of "Test-WebServicesConnectivity" command...
Unable to find the client accesss monitoring user. Please run C:\Program Files\Microsoft\Exchange
Server\V15\Scripts\New-TestCasConnectivityUser.ps1. Exception:
Microsoft.Exchange.Monitoring.CasHealthStorageErrorException: An error occurred while trying to access mailbox
erpex2016-ex1.erpex2016.com, on behalf of user erpex2016.com\extest_a0be146391d14
 Additional information:
 [Microsoft.Exchange.Data.Storage.WrongServerException]: The user and the mailbox are in different Active Directory
sites..
   at Microsoft.Exchange.Monitoring.CommonTestTasks.GetDefaultTestAccount(ClientAccessContext context)
   at Microsoft.Exchange.Monitoring.TestWebServicesTaskBase.GetMonitoringAccount()
    + CategoryInfo          : InvalidData: (:) [Test-WebServicesConnectivity], TestWebServicesTaskException
    + FullyQualifiedErrorId : [Server=ERPEX2016-EX2,RequestId=c461265f-0e40-44e9-b03e-103e34381adf,TimeStamp=10/17/201
   8 9:05:06 PM] [FailureCategory=Cmdlet-TestWebServicesTaskException] B3D37A9B,Microsoft.Exchange.Monitoring.TestWeb
  ServicesConnectivity
    + PSComputerName        : erpex2016-ex2.erpex2016.com

Thanks..

All replies (8)

_{Wednesday, October 10, 2018 3:24 AM | 1 vote}

Hi bharanii,

Did these servers in the same site? Were there any active databases mount on erpex2016-ex2 server?

Here is an similar thread for your reference, it explains this issue in details:

Test-OutlookWebServices - The user and the mailbox are in different Active Directory sites

Moreover, if you want to run "Test-WebserviceConnectivity" successful on ex2 server, you can run the following command as a workaround:

Test-WebServicesConnectivity -Identity "An existed User" -MailboxCredential (Get-Credential)

Best Regards,
Niko Cheng
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_{Wednesday, October 10, 2018 7:10 AM}

Hi Niko Cheng,
Thank you  for reply.

1)Yes , servers are on the same site

[PS] C:\Program Files\Microsoft\Exchange Server\V15\Scripts>Get-ExchangeServer |select site
Creating a new session for implicit remoting of "Get-ExchangeServer" command...

Site

erpex2016.com/Configuration/Sites/Default-First-Site-Name
erpex2016.com/Configuration/Sites/Default-First-Site-Name

2)Yes, there is an  active database mount on erpex2016-ex2 server

[PS] C:\Program Files\Microsoft\Exchange Server\V15\Scripts>Get-MailboxDatabase
Creating a new session for implicit remoting of "Get-MailboxDatabase" command..

Name                           Server          Recovery        ReplicationType
                                            
Mailbox Database 1603217781    ERPEX2016-EX1   False           None
Mailbox Database 1017604560    ERPEX2016-EX2   False           None
database1                      ERPEX2016-EX1   False           None
AuditEvent1                    ERPEX2016-EX1   False           None
AuditEvent2                    ERPEX2016-EX1   False           None
TestDatabase                   ERPEX2016-EX1   False           None

Thanks,

Bharanii

_{Friday, October 12, 2018 9:56 AM}

Hi bharanii,

Have you tried to run the following command on ex2 server? How about the result?

Test-WebServicesConnectivity -Identity "An existed User" -MailboxCredential (Get-Credential)

Best Regards,
Niko Cheng
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_{Monday, October 15, 2018 9:35 AM}

Hi Niko Cheng,

The cmdlet you gave runs successfully .

[PS] C:\Program Files\Microsoft\Exchange Server\V15\Scripts>Test-WebServicesConnectivity -Identity 'administrator' -MailboxCredential(Get-Credential)

cmdlet Get-Credential at command pipeline position 1
Supply values for the following parameters:
Credential
Creating a new session for implicit remoting of "Test-WebServicesConnectivity" command...

Source                              ServiceEndpoint                     Scenario                       Result  Latency
                                                                                                                  (MS)
                                                                           
erpex2016-ex2.erpex2016.com         erpex2016-ex1                       Autodiscover: SOAP Provider    Failure    5393
erpex2016-ex2.erpex2016.com                                             EWS: GetFolder                 Skipped       0

! But i am just  curious to know why the first way not worked.

Thanks,

Bharanii

_{Tuesday, October 16, 2018 10:01 AM}

Hi bharanii,

Per my knowledge, this error most likely happened after an upgrade to exchange and you've updated the active directory and exchange schema. In order to solve the issue, you can try to delete the test user and recreate it on ex2 server and check again. 

Best Regards,
Niko Cheng
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_{Tuesday, October 16, 2018 11:55 AM}

Hi Niko Cheng,

Thanks much for your reply,

 I have deleted the test user in ex1 server and recreated on ex2 server, now in ex2 its working fine and ex1 throwing  the error.

EX1:

[PS] C:\Windows\system32>Test-WebServicesConnectivity
Creating a new session for implicit remoting of "Test-WebServicesConnectivity" command...
Unable to find the client accesss monitoring user. Please run C:\Program Files\Microsoft\Exchange
Server\V15\Scripts\New-TestCasConnectivityUser.ps1. Exception:
Microsoft.Exchange.Monitoring.CasHealthStorageErrorException: An error occurred while trying to access mailbox
erpex2016-ex2.erpex2016.com, on behalf of user erpex2016.com\extest_a0be146391d14
 Additional information:
 [Microsoft.Exchange.Data.Storage.WrongServerException]: The user and the mailbox are in different Active Directory
sites..
   at Microsoft.Exchange.Monitoring.CommonTestTasks.GetDefaultTestAccount(ClientAccessContext context)
   at Microsoft.Exchange.Monitoring.TestWebServicesTaskBase.GetMonitoringAccount()
    + CategoryInfo          : InvalidData: (:) [Test-WebServicesConnectivity], TestWebServicesTaskException
    + FullyQualifiedErrorId : [Server=ERPEX2016-EX1,RequestId=536d3691-baee-4683-bf15-139fda16a3d4,TimeStamp=10/24/201
   8 6:49:54 PM] [FailureCategory=Cmdlet-TestWebServicesTaskException] 36484AB0,Microsoft.Exchange.Monitoring.TestWeb
  ServicesConnectivity
    + PSComputerName        : erpex2016-ex1.erpex2016.com

EX2:

[PS] C:\Program Files\Microsoft\Exchange Server\V15\Scripts>Test-WebServicesConnectivity

Source                              ServiceEndpoint                     Scenario                       Result  Latency
                                                                                                                  (MS)
                                                                           
erpex2016-ex2.erpex2016.com         erpex2016-ex1                       Autodiscover: SOAP Provider    Failure    4829
erpex2016-ex2.erpex2016.com                                             EWS: GetFolder                 Skipped       0

Thanks,

Bharanii

_{Thursday, October 18, 2018 10:02 AM}

Hi Bharanii,

If wait for several days after creating a test user in one server, then re-run the command on another server, does it help?

Best Regards,
Niko Cheng
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_{Wednesday, October 24, 2018 10:08 AM}

Hi Niko Cheng,

 Thanks for the reply,

Still I cannot execute Test-WebServicesConnectivity  successfully in ex1 server,

[PS] C:\Windows\system32>Test-WebServicesConnectivity
Creating a new session for implicit remoting of "Test-WebServicesConnectivity" command...
Unable to find the client accesss monitoring user. Please run C:\Program Files\Microsoft\Exchange
Server\V15\Scripts\New-TestCasConnectivityUser.ps1. Exception:
Microsoft.Exchange.Monitoring.CasHealthStorageErrorException: An error occurred while trying to access mailbox
erpex2016-ex2.erpex2016.com, on behalf of user erpex2016.com\extest_a0be146391d14
 Additional information:
 [Microsoft.Exchange.Data.Storage.WrongServerException]: The user and the mailbox are in different Active Directory
sites..
   at Microsoft.Exchange.Monitoring.CommonTestTasks.GetDefaultTestAccount(ClientAccessContext context)
   at Microsoft.Exchange.Monitoring.TestWebServicesTaskBase.GetMonitoringAccount()
    + CategoryInfo          : InvalidData: (:) [Test-WebServicesConnectivity], TestWebServicesTaskException
    + FullyQualifiedErrorId : [Server=ERPEX2016-EX1,RequestId=a24c50d1-6a46-4b53-805c-e78a1f32c4f1,TimeStamp=11/1/2018
    5:03:59 PM] [FailureCategory=Cmdlet-TestWebServicesTaskException] 362B6FD2,Microsoft.Exchange.Monitoring.TestWebS
  ervicesConnectivity
    + PSComputerName        : erpex2016-ex1.erpex2016.com

But ecp connectivity is executing fine

[PS] C:\Windows\system32>Test-EcpConnectivity

CasServer  LocalSite     Scenario        Result  Latency(MS) Error
                
erpex20... Default-Fi... Reset Creden... Failure             [Microsoft.Exchange.M...
WARNING: No Client Access servers were tested.

Thanks,

Bharanii