Windows Fax and Scan Error with Document Folder to Network Drive

Question

_{Thursday, August 15, 2019 4:14 PM}

I am trying to get Windows Fax and Scan working and it comes up with an error saying it cannot access your documents folder. Please ensure Fax and Scan can access that folder. In my environment, the Documents folder redirection to a network drive. So how do I get this working? This is in Win 10 Enterprise. 

All replies (1)

_{Friday, August 16, 2019 2:34 AM}

Windows Fax and Scan cannot run as it cannot access your documents folder. Please ensure that Windows Fax and Scan can access that folder

Cause

This behavior is observed if:

You've relocated the Documents folder to a network or removable drive earlier, and the path is currently unreachable.

So check the network drive’s permission, make sure the windows fax and scan utility can save file in Scanned Documents folder.

Or change the save location, choose a local location where Windows Fax and Scan can save file.

Regards

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