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Question
Friday, July 29, 2016 4:16 PM
If this isn't the correct forum, please point me to the right one. We are in a hybrid environment to Office 365, with Exchange 2016 on-prem. When a user changes their name, how do we change the alias and have the email addresses update, like it did from the Exchange 2010 console? The on-prem Exchange admin console does not provide an option to change the alias, or setting the primary email address. We can add a new email address in the 2016 Exchange console, but can't set it as primary, or set the alias.
Thank you.
All replies (9)
Friday, July 29, 2016 6:20 PM
If you have Exchange Hybrid, you should continue to make attribute changes from the on-premises environment. What do you mean the option doesn't provide an option? All the objects should still be there, just now called "remote mailboxes". Maybe a screenshot would help.
Mike Crowley | MVP
My Blog -- Baseline Technologies
Friday, July 29, 2016 7:01 PM
If you have Exchange Hybrid, you should continue to make attribute changes from the on-premises environment. What do you mean the option doesn't provide an option? All the objects should still be there, just now called "remote mailboxes". Maybe a screenshot would help.
Mike Crowley | MVP
My Blog -- Baseline Technologies
Thanks for the reply. Yes, all changes are made on-prem. There is no option to set the alias, or primary address, in the console under any of the options. In this case, I need btomato to be the primary (SMTP, not smtp), and btomato needs to be the alias, not bblobbett. Also, it needs to generate the new [email protected]:
Monday, August 1, 2016 6:51 AM
Hi,
For question: "how do we change the alias and have the email addresses update". Generally, email addresses will be updated based on email address policy. Please run the following command to make sure email address policy is enabled on user mailbox.
Get-Mailbox UserName | fl EmailAddressPolicyEnabled
If it's not enabled, run Set-Mailbox cmdlet to enable it, then see if the email address will be updated.
If it's enabled, make sure email address is configured to be updated based on alias. You can post the result of the following command for troubleshooting.
Get-EmailAddressPolicy <Name> | fl
For question: "The on-prem Exchange admin console does not provide an option to change the alias, or setting the primary email address. "
Can you change the alias under 'general' tab? And as Mike Crowley said, we should change primary email address from the on-premises EAC.
In addition, make sure you are in organization management role group to manage Exchange server.
Best Regards.
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]
Lynn-Li
TechNet Community Support
Monday, August 1, 2016 5:41 PM
Lynn-li,
Yes, all changes are made on-prem (you cannot change them in the cloud, because we're syncing with the on-prem AD). No, the alias option is not available on the general tab. Yes, the email address policy is correct and being applied. That is why we need to be able to change the alias, so the policy will detect a change and change the addresses. Also, all of our mailboxes are in Office 365. We only use the on-prem Exchange in hybrid mode, so there are no on-prem mailboxes.
Thanks.
Friday, August 5, 2016 5:25 AM
We only use the on-prem Exchange in hybrid mode, so there are no on-prem mailboxes.
Thanks.
Yes, but you still use the on-prem server to access these tabs. is your screenshot from the exchange online site or your on-prem server? it should be the later.
Mike Crowley | MVP
My Blog -- Baseline Technologies
Friday, August 5, 2016 3:54 PM
On-prem. Here's another one showing there is no alias under the general tab, either.
Monday, August 8, 2016 1:46 AM
On-prem. Here's another one showing there is no alias under the general tab, either.
Hi,
I should be permission issue, please run this command to see if you can get alias of mailbox on-prem exchange.
Get-Mailbox "Big Boat" | fl Name,Alias
And under permissions -> admin roles tag, see what role group your account is in.
Best Regards.
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]
Lynn-Li
TechNet Community Support
Wednesday, August 10, 2016 4:14 PM
That command, run from the on-prem 2016 Exchange server, returns "The operation couldn't be performed because object "Big Boat" couldn't be found on "<domain controller>." If I run it from a remote powershell command, then it returns the name as Big Boat and the alias as BBoat.
As for permissions, I'm in the Organization Management role.
Thanks.
Friday, August 12, 2016 8:26 PM
Well, we had to do something (I can't believe no one else is having this same quandary), so I've created a PowerShell script which takes console input, changes the mailNickname attribute in AD, and then launches the on-prem Exchange 2016 management console for the actual name change. Once the name change is made and saved, the email address policy is applied and changes email and routing addresses. Not the best way to do it (in my opinion), but it keeps our Help Desk from having to directly change the mailNickname attribute in AD.