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Another user on this device uses this Microsoft account, so you can't add it here.

Question

Wednesday, April 4, 2018 1:43 PM

So, I have this error message when trying to convert a newly created local account to a Microsoft account.  I had to delete my original account due to other issues, and I've tried removing all trace of my email in the registry, removed the device from the Microsoft live website as well as Microsoft store and still no go.  Am really pulling my hair out with this one.  Anything else I can try other than wiping the PC completely?

All replies (12)

Thursday, April 5, 2018 6:19 AM âś…Answered | 9 votes

Hi Jordan, 

Please open Computer management and locate to Users as below, fine if any other account besides Default, administrator, guest and yourself: let's find if there is any hidden account there. If so, right click the un-hide it and login to check if there is any assocciation. 

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Wednesday, April 4, 2018 1:51 PM

Hello Jordan Ting,

You should check if the account still exists under the user profiles.

1. Open your explorer

2. Right click This PC > Properties

3. Under the advanced tab > User Settings > Settings

4. Check if the profile still exists there, if so remove it and try again.

Please remember to mark the post(s), which answered your question.

Thursday, April 5, 2018 3:17 AM

Hi, 

Is there any other user account created on this PC? 

Please check under Advanced system settings: if there is any other besides build-in administrator and yourself, highlight it and click Delete, then try again.  

Please remember to mark the replies as answers if they help.
If you have feedback for TechNet Subscriber Support, contact [email protected].

Thursday, April 5, 2018 6:06 AM

There are no other accounts besides my current account and "Default Profile", both local

Thursday, April 5, 2018 6:52 AM | 1 vote

Hi Jordan, 

In addition to my previous response, please check and delete all registry keys under StoredIdentities registry keys. 

Please remember to mark the replies as answers if they help.
If you have feedback for TechNet Subscriber Support, contact [email protected].

Friday, April 6, 2018 12:03 AM

Thanks, this solution worked.  There was a disabled account that was linked to my Microsoft live account.

Wednesday, August 22, 2018 12:19 PM

This worked for me as there was users from the family settings

Bom trabalho

Sunday, November 11, 2018 8:43 PM | 1 vote

This snap-in is not visible.
I tried to reach it by runing netplwiz through Run (Win + R), going to advanced tab and clicking advanced button.

I get to lusrmgr with the message: "This snapin may not be used with this edition of Windows 10."

I have removed all account, and no family account are visible.

Monday, June 24, 2019 12:34 PM

This worked for me!! Thanks!!

Wednesday, August 28, 2019 4:01 PM

Thanks. I had the same issue, and none of the above steps helped.

Friday, December 27, 2019 2:36 AM

This sort of worked.  From netplwiz I added the user that it thought already existed, using his microsoft account e-mail address.  I then deleted it.  I then logged back into his local account and was able to associate his microsoft account with his local account without it saying that he was already here.

Barry Graham

Sunday, January 19, 2020 1:18 AM

If you use a local account on Windows 10, you might still use the Microsoft account for some applications. Try checking the following applications to see if they are signed in. If so, sign out of the application and try again. You might need to log out of the desktop again.

- Skype

- Minecraft Windows 10 version

- XboxLive

- OneDrive

- Windows Security > Account Protection